We performed a comparison between OrbusInfinity and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make changes once and have a centralized diagram. We don't have versions of the diagram. This integration with the Office tools is very useful."
"The most valuable features are mainly the reporting side of things and the dashboard."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"The most valuable feature is the flexibility of development for customization."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"If you stick to the out-of-the-box solution, it's an easy setup."
"SPM and ITSM features are the most helpful."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports."
"The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us."
"Complexities in the organization made the initial deployment complex."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"The contract module is quite rudimentary and doesn't support contract line items."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The interface requires an upgrade."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"The pricing of the solution could be better. It's a bit high."
OrbusInfinity is ranked 22nd in IT Service Management (ITSM) with 2 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. OrbusInfinity is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of OrbusInfinity writes "Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". OrbusInfinity is most compared with iServer, Ardoq and LeanIX, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our OrbusInfinity vs. ServiceNow report.
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