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Atlassian Confluence vs Loom comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Ranking in Enterprise Social Software
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
105
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (1st)
Loom
Ranking in Enterprise Social Software
15th
Average Rating
7.0
Reviews Sentiment
6.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 10.4%, down from 16.7% compared to the previous year. The mindshare of Loom is 1.7%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
 

Featured Reviews

Rabindra K Maharana - PeerSpot reviewer
Editing features improve document accessibility
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.
Gerald Chioke - PeerSpot reviewer
An easy-to-deploy solution that allows users to record videos seamlessly for presentation and collaboration
I use Loom to record my screen for issues and bugs. I can also record my voice The product has helped me to present the recording of my work. I can easily record my screen and show what I did. It is like a walk-through of the work I do. The solution allows me to do it seamlessly. The ability to…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product has a valuable feature for quick verification of documents."
"I find the editing option straightforward and quick."
"It's easy to search for information."
"Scalability-wise, I rate the solution a ten out of ten."
"It is a very popular tool."
"It is stable and reliable."
"Document collaboration is the most valuable aspect of the solution."
"Users can create tables and directly pull all Jira tickets into a Tableau format."
"The ability to scale videos is a valuable feature of the product."
 

Cons

"When we import the data in Confluence from Word or any other document, the formatting is not correct."
"Some macros can be technical, and they are better managed on the Confluence cloud rather than on-premises. For example, when you add an image on the cloud, you can resize it just by using the mouse. This is not the case on-premises yet. You have to write pixels of the size of the image sometimes. Some of the very old macros are still there, and some of them are technical. It can be hard for users if they are not from an IT background to understand how to use them quickly."
"The way Atlassian Confluence handles tickets could be improved."
"We would like there to be more advanced data manipulation features available in this solution, such as creating more complex charts, and a column freezing option."
"Confluence could incorporate stronger records management and automation features. The current management structure is too open, which becomes an issue."
"The UX is a little bit all over the place."
"It lacks ease of integration."
"The user interface could be improved."
"The solution must allow users to record videos for a longer time."
 

Pricing and Cost Advice

"Making integration with other tools easier would be beneficial."
"In my opinion, it's worth the investment"
"The Confluence pricing is good. The only challenge we have experienced is with Jira and the add ons we use that need to be paid for separately."
"Maybe we're only using 10% of it, but we have to pay for everything."
"We pay $350 a month to use the solution."
"We have to pay licensing fees."
"The price of the on-premises data center version is too expensive."
"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
Information not available
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Top Industries

By visitors reading reviews
Educational Organization
71%
Financial Services Firm
4%
Computer Software Company
4%
Manufacturing Company
3%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
With Atlassian, the costs are reasonable. Although higher than before when we used multiple platforms and licenses, having a collaborative platform like this is advantageous. It streamlines license...
What needs improvement with Atlassian Confluence?
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a foru...
What do you like most about Loom?
The ability to scale videos is a valuable feature of the product.
What needs improvement with Loom?
The solution must allow users to record videos for a longer time. I cannot use the product on my phone. The product must provide a mobile version of the product. Sometimes, when we record, it takes...
What is your primary use case for Loom?
I use Loom to record my screen for issues and bugs. I can also record my voice.
 

Also Known As

Confluence
No data available
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
hubspot, airtable, grubhub
Find out what your peers are saying about Microsoft, Atlassian, Slack and others in Enterprise Social Software. Updated: April 2025.
848,989 professionals have used our research since 2012.