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Automation Anywhere vs NICE Robotic Automation comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Businesses experience varied ROI from Automation Anywhere, with benefits in cost savings, efficiency, and productivity over differing timelines.
Sentiment score
8.0
Organizations saw improved customer experience and efficiency, achieving significant ROI and savings, supported by NICE Robotic Automation.
 

Customer Service

Sentiment score
7.2
Automation Anywhere's support is responsive and knowledgeable, but consistency issues lead to dissatisfaction with complex queries and delays.
Sentiment score
7.2
NICE Robotic Automation offers efficient customer support, resolving most issues swiftly, despite occasional scheduling challenges for assistance.
Technical support is quite good, offering silver, gold, and diamond levels depending on the license.
 

Scalability Issues

Sentiment score
7.5
Automation Anywhere is considered highly scalable, though scalability can be influenced by costs, technical limitations, and business complexities.
Sentiment score
6.1
Opinions on scalability vary, with adaptability praised but concerns about licensing costs and infrastructure constraints noted.
For Windows-based applications, it provides UI interface automation, which enhances its scalability.
 

Stability Issues

Sentiment score
7.1
Automation Anywhere's stability receives mixed reviews, with infrastructure and error handling key to optimal performance; satisfaction varies by requirements.
Sentiment score
6.0
NICE Robotic Automation is stable and robust, but some users report initial stability issues and recommend cautious implementation.
With the latest applications, there are no significant issues like freezing or crashing.
 

Room For Improvement

Users suggest improving Automation Anywhere's server features, cost, user interface, OCR capabilities, and platform integration for better efficiency.
NICE Robotic Automation needs a user-friendly web-based interface, improved connectivity, low-code alignment, and comprehensive licensing options.
When I use a multi-structure with conditions to switch from one bot to another, successful debugging of the entire process is not feasible.
 

Setup Cost

Automation Anywhere's pricing is high, making it ideal for large enterprises, but costly for small-scale businesses.
NICE Robotic Automation offers competitive perpetual licenses, eliminating yearly renewals, requiring Windows and Linux knowledge for configuration.
 

Valuable Features

Automation Anywhere is praised for its ease of use, integration capabilities, document processing, and support for complex automation.
NICE Robotic Automation excels in customizable desktop automation, reusable features, API connectivity, and secure data handling across platforms.
Automation Anywhere has a drag-and-drop feature eliminating the need for extensive coding.
 

Categories and Ranking

Automation Anywhere
Ranking in Robotic Process Automation (RPA)
3rd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
525
Ranking in other categories
Process Mining (1st)
NICE Robotic Automation
Ranking in Robotic Process Automation (RPA)
24th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of Automation Anywhere is 11.7%, down from 15.6% compared to the previous year. The mindshare of NICE Robotic Automation is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Nelson F. Guerrero - PeerSpot reviewer
Saved us half a million dollars and 10,000 hours in the first year
There have been numerous improvements in the organization. We have saved hours and time and hard dollars. In the first year, we saved over half a million dollars. That was about six months of time. After that, we have done at least three million year over year, and we have increased that very much. As far as time saved, it is well over 10,000 hours in the first year alone, and we continue to grow. This year, we are projecting 30,000 manual hours saved. Prior to the implementation of Automation Anywhere, we had lots and lots of manual work. People would go into Excel and copy data from one master sheet to many sheets. They would compile data. They would take lots of time to do these things. Today, they can go in, press a button, and launch it. They can download hundreds and thousands of invoices, whereas previously, they used to do it manually. One of our use cases saved two people four days a week of time, which is 32 hours each. We now do that automatically in six hours. The learning curve is initially a little daunting, but after you are in there and you understand how it works, it is very seamless. It is very easy to pick up and very intuitive, and then from there, it is pretty much you go and get your hands dirty. The tools that we integrate with Automation Anywhere so far have been Python scripts and PowerShell. We have got Power Automate and Power Flows from Microsoft. We are starting to do some cognitive RPA. We are implementing OpenAI through Azure. We have got a lot of that going right now. The integration with all of the documents and APIs is very seamless. There are packages available in the store if you do not have the integration built-in out of the box. They are available to everyone. Everything that we have been able to use has been just drag and drop. We can just pop in our credentials and be done. Automation Anywhere has affected us in a positive way in terms of employee capacity and compliance. We have not had to backfill roles. We have not necessarily replaced people, and that is by intent. We did not want to replace people, but we also did not want to have to backfill people. We wanted people to focus on things that they value and be more productive instead of doing mind-numbing things that get no value, but they just have to do it. Our time and cost savings have been immense since the beginning. In our first year, after we started launching the bots in June or July of 2019, we saved half a million dollars and 10,000 man-hours. Since then, we have grown more than 70% year over year. This year, we are on track to go up to about 40,000 man-hours saved and more than three million hard dollars saved. They have been able to provide automation at scale pretty well. We fired up and started off with only three production machines. We are now up at five. Officially, we were going up to seven as of next week. We have heard about people here at the Imagine conference who, for example, have hundreds, so the point is proven, and the facts are there. They can scale up very quickly. The main Automation Anywhere Program offering we use is Pathfinder. We have not utilized our partner services or anything like that, but Pathfinder has been great. Their user groups have been great. To be able to focus and see the product launches beforehand has always been advantageous. The ability to see that has been good.
Harish G V - PeerSpot reviewer
Quicker compared to other bots but not very user-friendly
There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
11%
Healthcare Company
5%
Computer Software Company
21%
Financial Services Firm
16%
Manufacturing Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team tha...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applicatio...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What do you like most about NICE Robotic Automation?
Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a ...
What is your experience regarding pricing and costs for NICE Robotic Automation?
In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that...
What needs improvement with NICE Robotic Automation?
There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the ins...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
No data available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Find out what your peers are saying about Automation Anywhere vs. NICE Robotic Automation and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.