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AutoSys Workload Automation vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AutoSys Workload Automation
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
81
Ranking in other categories
Workload Automation (8th)
PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (14th), IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

AutoSys Workload Automation and PagerDuty Operations Cloud aren’t in the same category and serve different purposes. AutoSys Workload Automation is designed for Workload Automation and holds a mindshare of 12.2%, down 18.3% compared to last year.
PagerDuty Operations Cloud, on the other hand, focuses on IT Alerting and Incident Management, holds 21.4% mindshare, down 30.0% since last year.
Workload Automation
IT Alerting and Incident Management
 

Featured Reviews

Antony Askew - PeerSpot reviewer
Helps us manage complex workloads, reduce our workload failure rates, and save us time
The visibility and control features are somewhat limited. This is a recognized weakness, but thee vendor is currently revamping the user interface to address it. While the current UI is a bit outdated, it's undergoing improvement. AutoSys Workload Automation has some areas for improvement, particularly in housekeeping and product maintenance. These tasks are currently quite manual and labor-intensive for our team. Additionally, the reporting and forecasting functionalities could be more robust. One area for improvement with AutoSys Workload Automation is that it comprises several distinct tools configured to work together. This necessitates familiarity with multiple tools for effective solution management. Consequently, it can sometimes lack a sense of cohesiveness as a unified solution.
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Without this product we would have to manually submit jobs and it would take longer. There would also be a much greater possibility of jobs running wrong and/or not at the right time."
"The features that I have found most valuable with AutoSys are that it is scalable, easy to use, fast, and always available. That's very important because if it's not steady then it's a real problem. So, at this point, we are satisfied with it."
"The most valuable features of AutoSys Workload Automation are the file transfer protocol and file watcher. The solution has a user-friendly user interface. It is very simple to use. You have a scope of all your jobs, jobs are what you call tasks that you will automate in the solution. It lets you monitor everything in these jobs."
"The initial setup is easy."
"AutoSys Workload Automation is scalable."
"CA Workload Automation AutoSys Edition is one of the most powerful schedulers that you have on the open systems, or going between Window servers; to be able to schedule and take advantage of the different powers that the automation has with it."
"We use technical support all the time. We would be lost without them. They're fantastic. Really good job. We're able to reach the right person to help us out right away."
"It has allowed us to automate many of the functions of our operations staff. For instance, we had production control staff spending two hours a day entering date parms into our daily business processes. And now, CA Workload Automation does it for us."
"PagerDuty's notification process is the most valuable feature."
"The SMS pages and the mobile application are pretty much the top two features."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"PagerDuty is very stable and very reliable."
"The product easily integrates with other solutions."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"I'd rate the solution ten out of ten."
 

Cons

"We see improvement possibilities in the processing provision of predefined evaluations or individual objects, or in the Self Service portal, which can be used by any user to monitor objects or start objects."
"The solution does not have a friendly subscription model because it forces users to take a five-year subscription simultaneously, charging millions of dollars."
"SQL server clustering is not supported."
"The visibility and control features are somewhat limited."
"​The cross-platform arena, where you can run work on multiple platforms, needs improvement."
"There is a difference between a web interface and the thick client interface. We particularly like a thick client interface, and it has gone away."
"The graphical interface can be improved."
"In terms of what should be in the next release, I want integration and AI and so on. I'd like easy reporting where you can compare information, for example, "that job normally takes three minutes and last time it took six minutes or 10 minutes." Then you can get the information to the engineer of which job is taking more time than normal - understanding strange behavior compared to the baseline."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"It’s quite hard to reach the support team."
 

Pricing and Cost Advice

"CA pricing has been a problem, and not looked upon favorably here at all."
"I don't have information on the exact licensing cost of AutoSys Workload Automation because that's managed by the tools and financing teams. For agents, it's close to $4,00, but for the server setup, it's usually a one-time license initially, and it's AMC which is paid every year and comes close to $8,000 to $10,000."
"People need to pay attention to how they use their ESP agents on the distributed platform. That's where some of the cost comes in, based on how many you need or how many you use."
"There is an annual license to use AutoSys Workload Automation."
"It is overpriced."
"The price of this solution is reasonable and there is an annual license required."
"The pricing needs to be improved. Some of my client's complained that it was too expensive."
"We paid to use the solution monthly."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The pricing may be about $1,000 per user."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"The price is very high."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
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Top Industries

By visitors reading reviews
Financial Services Firm
48%
Manufacturing Company
10%
Computer Software Company
6%
Insurance Company
5%
Computer Software Company
21%
Financial Services Firm
12%
Manufacturing Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Control-M compare with AutoSys Workload Automation?
Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful because nothing gets left unattended since it is all visible in one place, and th...
What do you like most about AutoSys Workload Automation?
The most valuable aspects of AutoSys Workload Automation are its performance, scalability, and ease of getting started for new users.
What is your experience regarding pricing and costs for AutoSys Workload Automation?
The solution is costly. The pricing is based on the number of users, which for me, translates to approximately $120,000 to $130,000 for a license period of two to three years.
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Also Known As

CA Workload Automation, CA Workload Automation AE
No data available
 

Overview

 

Sample Customers

Gaumont, Mercantil do Brasil, CCEE, Hanwha Life
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about BMC, Broadcom, Redwood Software and others in Workload Automation. Updated: April 2025.
852,649 professionals have used our research since 2012.