BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
BeyondTrust Remote Support Features
BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:
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Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.
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Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.
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Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.
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Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.
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Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.
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Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.
BeyondTrust Remote Support Benefits
Some of the benefits of using BeyondTrust Remote Support include:
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Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.
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Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).
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ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.
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Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.
Reviews from Real Users
Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.
A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”
An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.
StrongDM is a centralized access management solution designed to streamline and secure your organizational infrastructure, offering robust features for data protection and operational efficiency.
StrongDM addresses the critical need for secure and efficient access management within an organization's infrastructure. It offers a comprehensive suite of features that ensures both security and seamless connectivity for users. From controlling access to databases and cloud environments to auditing and managing user activity, StrongDM meets the demands of modern, tech-savvy organizations. Its integration capabilities and detailed logging features make it an essential tool for those looking to maintain rigorous security standards.
What are the key features of StrongDM?
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Unified Access Management: Consolidates access to databases, servers, and cloud environments, simplifying user management.
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Audit Logging: Provides detailed audit logs for all user activity, enhancing security and compliance monitoring.
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Role-Based Access Control: Allows granular access control based on user roles, ensuring only authorized personnel can access sensitive information.
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Real-Time Monitoring: Offers real-time session monitoring, delivering insights into user activity and potential security risks.
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Integrations: Seamlessly integrates with various IT infrastructure and security tools, improving operational efficiency.
What benefits should users look for in reviews?
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Enhanced Security: Reviews frequently highlight StrongDM's ability to significantly improve organizational security through robust access controls and detailed logging.
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Operational Efficiency: Users often note increased operational efficiency due to streamlined access management processes.
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Compliance Support: Many reviews point out StrongDM\'s audit and compliance features that help with regulatory requirements.
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User Convenience: Ease of use and quick deployment are common benefits that users appreciate.
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Scalability: Reviewers often emphasize StrongDM’s capability to scale with growing organizational needs.
StrongDM is implemented across various industries such as finance, healthcare, and technology, where security and compliance are critical. In finance, for instance, it aids in maintaining rigorous compliance requirements by providing detailed audit trails. In healthcare, StrongDM ensures that sensitive patient data is securely accessed and managed. Technology companies leverage StrongDM to simplify the management of their diverse and complex IT environments, ensuring secure and efficient operations.
