BeyondTrust Remote Support and Microsoft Intune both compete in the enterprise IT solutions category. BeyondTrust may have the upper hand due to its customization capabilities and strong security across various platforms.
Features: BeyondTrust Remote Support includes customization options like customizable support pages, non-persistent agents, integrated chat, and effective integration with ticketing systems. It offers robust security and supports a wide range of platforms. Microsoft Intune provides integration with Microsoft's Enterprise ecosystems, featuring policy deployments, cloud administration, and seamless integration with Azure and Office 365, managing various devices to enhance security practices through conditional access.
Room for Improvement: BeyondTrust Remote Support could benefit from better Linux and iOS support, improved chat and file transfer features, and enhanced integration capabilities with tools like CyberArk. Licensing and support costs might be an issue. Microsoft Intune should enhance reporting, simplify configurations, provide better support for non-Windows devices, and improve integration with other management tools. Enhancing policy deployment, third-party patching, and real-time data visibility is needed.
Ease of Deployment and Customer Service: BeyondTrust can be deployed on-premises and in private clouds, benefiting from a strong technical support team, though recent response times have increased. Microsoft Intune, usually deployed in public or hybrid clouds, integrates well into existing Microsoft environments, offering scalable management. However, there might be delays in issue resolution due to dependence on Microsoft partners.
Pricing and ROI: BeyondTrust involves higher upfront costs but promises long-term value with its features, with pricing flexibility depending on deployment. Microsoft Intune, part of Microsoft bundles, is cost-effective when combined with other licenses, although it can be expensive standalone. Its ROI improves significantly when integrated within the Microsoft ecosystem, enhancing management efficiency.
BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
BeyondTrust Remote Support Features
BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:
BeyondTrust Remote Support Benefits
Some of the benefits of using BeyondTrust Remote Support include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.
A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”
An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.