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BeyondTrust Remote Support vs WALLIX Bastion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
13th
Average Rating
9.0
Reviews Sentiment
7.0
Number of Reviews
39
Ranking in other categories
Remote Access (7th)
WALLIX Bastion
Ranking in Privileged Access Management (PAM)
8th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, down from 1.2% compared to the previous year. The mindshare of WALLIX Bastion is 4.0%, down from 8.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
WALLIX Bastion4.0%
BeyondTrust Remote Support1.1%
Other94.9%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
René DRABO - PeerSpot reviewer
Team Lead at a tech services company with 1,001-5,000 employees
Security has improved with monitored privileged sessions but the complex interface still needs work
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly linked to the product; it might be linked to the way we implemented it in our context. The way we have to connect to a third Bastion and then launch another session bothers me. We also have some limitations, but I think this is linked to our context regarding how many times the session can stay open on the Windows session, which is not aligned with my needs. I am more of a promoter of other kinds of handling privileged access management with my use case, but it might not be linked to the tool; it is just because the implementation we made is not what I expect for my needs and it is not the way I want to work on my servers. In the past, I used the leader in PAM but cannot remember the name. I was more satisfied because the connection was more straightforward: I click on a button, make my authentication, and have my servers open, and this is the way I want it. The UI was the main reason why I thought the previous tool I was using was better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Remote sessions are automatically recorded so there is a history of all coding and scripting, and notes and videos can be attached for both customers and service partners which is powerful."
"We like that it records the remote sessions, takes screenshots, and saves those sessions in the cloud, which is important for audit purposes and makes this solution stand out from the rest."
"With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely."
"This is a very secure product."
"We have used other solutions, but Bomgar has a superior security architecture compared to the competition and lets us control remote access in a granular manner."
"BeyondTrust Remote Support has been a great tool that provided us a better view which helped our technicians create more accurate tickets when escalating issues."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The interface is very simple. It doesn't need any plug-ins, just browsers that are installed at the beginning."
"I feel WALLIX is better because it's simple, seamless, and easy to integrate."
"The solution's technical support team is helpful."
"The support is great. They offer 24/7 support, but the specific level of support depends on your subscription. There's a weekday-only option, and a 24/7 option that covers all days of the week. They also have offices in different regions, including West Africa, so people there can easily get support. There's no need to worry about getting assistance."
"I like that it's Linux-based, and you don't need to have separate implementations, extra database licenses, or enterprise licenses. I think because it's Linux-based, it's more seamless than Windows. I also like the access manager, which I think is a super tool. Everything is browser-based, and you don't need a VPN. So, that's a great thing."
"Bastion provides a kind of isolation between the administration laptop and the server you want to administer."
"We use WALLIX Bastion to provide access and to monitor sessions."
"We have seen a lot of improvement, especially in regard to our forensic investigations."
 

Cons

"When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off."
"It is pricey."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Technical support for this region can be improved."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"The configuration and permission options are extensive. However, we would appreciate having a search function in the settings."
"In the next release, I would like remote access to Chrome included."
"The product doesn't have behavior analytics."
"It would be better if I could manage multiple accounts in one place, like CyberArk. With WALLIX, you can only manage one account, and you are given a separate category. You have to click on each connection to do anything. For example, CyberArk might give three options for one connection if you want to have an interactive user-level experience. But with WALLIX, you have to click three times to get that access. Also, the biggest disadvantage of WALLIX is the reporting. I feel like it's very weak in reporting when compared to the other solutions. As a solution, they're good and stable. But they need to make their reports neater and better. Right now, we're going to the console and then pressing buttons every single time."
"Reporting requires improvement; it is basic, allowing only CSV file extraction with no analytics features."
"The password management needs improvement. Management of Access Manager should be improved as well."
"For me, the main issue has to do with the system performance itself."
"There could be more automation features for the solution."
"I do not find WALLIX Bastion easy to use and ergonomic."
"There should be more effort to increase the level of security."
 

Pricing and Cost Advice

"We pay every year for the box, and there are no additional costs."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"We believe for the money, it is worth what you pay."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"The solution is subscription-based and depends on the number of admin users."
"Bomgar has a very fair pricing structure."
"This product provides value for money."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"The solution's price is mid-ranged."
"Some extra price needs to be paid for license."
"The solution's pricing is comparable to that of other products."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Computer Software Company
8%
Government
8%
Computer Software Company
12%
Financial Services Firm
11%
Comms Service Provider
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise26
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, a...
What advice do you have for others considering BeyondTrust Remote Support?
The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliable. It is easy to train new staff on BeyondTrust Remote Support; with minimum su...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What is your experience regarding pricing and costs for WALLIX Bastion?
The price of WALLIX Bastion is rated five out of ten, positioning it in the middle. The cost is justified by the features and capabilities we receive.
What needs improvement with WALLIX Bastion?
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly l...
What is your primary use case for WALLIX Bastion?
The major use cases for WALLIX Bastion are general privileged access management, such as connecting to a server or securing SSH.
 

Also Known As

Bomgar Remote Support
Bastion
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
RTBF, Pharmagest, Michelin Group, Niort Hospital
Find out what your peers are saying about BeyondTrust Remote Support vs. WALLIX Bastion and other solutions. Updated: April 2026.
892,776 professionals have used our research since 2012.