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BeyondTrust Remote Support vs WALLIX Bastion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
12th
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
41
Ranking in other categories
Remote Access (7th)
WALLIX Bastion
Ranking in Privileged Access Management (PAM)
10th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, down from 1.2% compared to the previous year. The mindshare of WALLIX Bastion is 3.7%, down from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
WALLIX Bastion3.7%
BeyondTrust Remote Support1.2%
Other95.1%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
René DRABO - PeerSpot reviewer
Team Lead at a tech services company with 1,001-5,000 employees
Security has improved with monitored privileged sessions but the complex interface still needs work
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly linked to the product; it might be linked to the way we implemented it in our context. The way we have to connect to a third Bastion and then launch another session bothers me. We also have some limitations, but I think this is linked to our context regarding how many times the session can stay open on the Windows session, which is not aligned with my needs. I am more of a promoter of other kinds of handling privileged access management with my use case, but it might not be linked to the tool; it is just because the implementation we made is not what I expect for my needs and it is not the way I want to work on my servers. In the past, I used the leader in PAM but cannot remember the name. I was more satisfied because the connection was more straightforward: I click on a button, make my authentication, and have my servers open, and this is the way I want it. The UI was the main reason why I thought the previous tool I was using was better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We love the security, the flexibility and our end users especially enjoy the security and knowledge that when we are finished with their computer they can validate that the software was removed from their system."
"Easy access to all my servers from one stop."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"Solution has a good UI."
"It has allowed us to quickly address the needs and issues of our end users."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Having a secure method of access without having to install agents everywhere is a good feature."
"With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely."
"WALLIX Bastion is a great solution that evolves with new features, unlike competitors like CyberArk."
"We have seen a lot of improvement, especially in regard to our forensic investigations."
"The solution's technical support team is helpful."
"The setup process was simple, and the solution can be implemented within less than one day."
"I like that it's Linux-based, and you don't need to have separate implementations, extra database licenses, or enterprise licenses. I think because it's Linux-based, it's more seamless than Windows. I also like the access manager, which I think is a super tool. Everything is browser-based, and you don't need a VPN. So, that's a great thing."
"Bastion provides a kind of isolation between the administration laptop and the server you want to administer."
"I feel WALLIX is better because it's simple, seamless, and easy to integrate."
"Its video recording capabilities have definitely been key for us."
 

Cons

"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"One potential improvement is in the support department."
"Technical support for this region can be improved."
"Although the learning curve is steep, the product is well-documented.​"
"The representative client can be a little buggy sometimes, but overall it works consistently."
"The licensing is very expensive."
"I would like to be able to transfer files between sessions."
"Reporting requires improvement; it is basic, allowing only CSV file extraction with no analytics features."
"The performance of WALLIX Bastion's password manager is very low."
"The password management needs improvement. Management of Access Manager should be improved as well."
"The main problem of Bastion, CyberArk, and WALLIX is that they have the same interface for both administration and users, which is not a good idea from a security perspective."
"Deploying Bastion isn't as straightforward."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"The scalability of WALLIX Bastion is rated seven out of ten. While it meets our current needs, scaling up the solution is not as easy, and improvements could be made in this area."
"The product doesn't have behavior analytics."
 

Pricing and Cost Advice

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"BeyondTrust Remote Support is a very expensive product."
"The solution is subscription-based and depends on the number of admin users."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"The cost currently according to the client is a bit high for them."
"This product provides value for money."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"The solution's pricing is comparable to that of other products."
"Some extra price needs to be paid for license."
"The solution's price is mid-ranged."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
9%
Computer Software Company
8%
Government
7%
Financial Services Firm
12%
Computer Software Company
10%
Comms Service Provider
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
What is your experience regarding pricing and costs for WALLIX Bastion?
The price of WALLIX Bastion is rated five out of ten, positioning it in the middle. The cost is justified by the features and capabilities we receive.
What needs improvement with WALLIX Bastion?
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly l...
What is your primary use case for WALLIX Bastion?
The major use cases for WALLIX Bastion are general privileged access management, such as connecting to a server or securing SSH.
 

Also Known As

Bomgar Remote Support
Bastion
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
RTBF, Pharmagest, Michelin Group, Niort Hospital
Find out what your peers are saying about BeyondTrust Remote Support vs. WALLIX Bastion and other solutions. Updated: June 2026.
903,871 professionals have used our research since 2012.