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BeyondTrust Remote Support vs WALLIX Bastion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
12th
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
41
Ranking in other categories
Remote Access (7th)
WALLIX Bastion
Ranking in Privileged Access Management (PAM)
10th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, down from 1.2% compared to the previous year. The mindshare of WALLIX Bastion is 3.7%, down from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
WALLIX Bastion3.7%
BeyondTrust Remote Support1.2%
Other95.1%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
René DRABO - PeerSpot reviewer
Team Lead at a tech services company with 1,001-5,000 employees
Security has improved with monitored privileged sessions but the complex interface still needs work
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly linked to the product; it might be linked to the way we implemented it in our context. The way we have to connect to a third Bastion and then launch another session bothers me. We also have some limitations, but I think this is linked to our context regarding how many times the session can stay open on the Windows session, which is not aligned with my needs. I am more of a promoter of other kinds of handling privileged access management with my use case, but it might not be linked to the tool; it is just because the implementation we made is not what I expect for my needs and it is not the way I want to work on my servers. In the past, I used the leader in PAM but cannot remember the name. I was more satisfied because the connection was more straightforward: I click on a button, make my authentication, and have my servers open, and this is the way I want it. The UI was the main reason why I thought the previous tool I was using was better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product "just works" (without fail) and is dead-easy for clients to connect with."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"Has helped our Support Teams become 100% more productive and pleases our customer base internally and externally."
"We are able to be more effectively connected to computers and servers all over the world."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The firm has greatly benefited from using Bomgar Remote; it is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"Technical support is very good; they have their own ticket system that is available for all customers and their system is already in different languages, for example, English, French, and, for us, Russian."
"I feel WALLIX is better because it's simple, seamless, and easy to integrate."
"We use WALLIX Bastion to provide access and to monitor sessions."
"The interface is very simple. It doesn't need any plug-ins, just browsers that are installed at the beginning."
"Bastion provides a kind of isolation between the administration laptop and the server you want to administer."
"We have seen a lot of improvement, especially in regard to our forensic investigations."
"The solution's technical support team is helpful."
"The support is great. They offer 24/7 support, but the specific level of support depends on your subscription. There's a weekday-only option, and a 24/7 option that covers all days of the week. They also have offices in different regions, including West Africa, so people there can easily get support. There's no need to worry about getting assistance."
 

Cons

"Technical support for this region can be improved."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user."
"The ability to connect mobile devices could be improved."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The product is pretty well rounded, but there are a few things that could be improved."
"The product doesn't have behavior analytics."
"The product doesn't have behavior analytics. They promised to develop this, but only for the cloud, not for on-premise versions."
"The main problem of Bastion, CyberArk, and WALLIX is that they have the same interface for both administration and users, which is not a good idea from a security perspective."
"Also, the biggest disadvantage of WALLIX is the reporting or behavioral analysis limited. I feel like it's very weak in reporting when compared to the other solutions."
"There should be more effort to increase the level of security."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"The password management needs improvement. Management of Access Manager should be improved as well."
"For me, the main issue has to do with the system performance itself."
 

Pricing and Cost Advice

"It is not the most cost effective solution on the market."
"The solution is subscription-based and depends on the number of admin users."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"The cost currently according to the client is a bit high for them."
"This product provides value for money."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"We believe for the money, it is worth what you pay."
"The solution's price is mid-ranged."
"The solution's pricing is comparable to that of other products."
"Some extra price needs to be paid for license."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
9%
Computer Software Company
8%
Government
7%
Financial Services Firm
12%
Comms Service Provider
10%
Computer Software Company
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
What is your experience regarding pricing and costs for WALLIX Bastion?
The price of WALLIX Bastion is rated five out of ten, positioning it in the middle. The cost is justified by the features and capabilities we receive.
What needs improvement with WALLIX Bastion?
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly l...
What is your primary use case for WALLIX Bastion?
The major use cases for WALLIX Bastion are general privileged access management, such as connecting to a server or securing SSH.
 

Also Known As

Bomgar Remote Support
Bastion
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
RTBF, Pharmagest, Michelin Group, Niort Hospital
Find out what your peers are saying about BeyondTrust Remote Support vs. WALLIX Bastion and other solutions. Updated: June 2026.
904,146 professionals have used our research since 2012.