We performed a comparison between BeyondTrust Remote Support and WALLIX Bastion based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"It has allowed us to quickly address the needs and issues of our end users."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"I like that it's Linux-based, and you don't need to have separate implementations, extra database licenses, or enterprise licenses. I think because it's Linux-based, it's more seamless than Windows. I also like the access manager, which I think is a super tool. Everything is browser-based, and you don't need a VPN. So, that's a great thing."
"The support is great. They offer 24/7 support, but the specific level of support depends on your subscription. There's a weekday-only option, and a 24/7 option that covers all days of the week. They also have offices in different regions, including West Africa, so people there can easily get support. There's no need to worry about getting assistance."
"We use WALLIX Bastion to provide access and to monitor sessions."
"The solution's technical support team is helpful."
"Its video recording capabilities have definitely been key for us."
"The interface is very simple. It doesn't need any plug-ins, just browsers that are installed at the beginning."
"WALLIX Bastion's most valuable feature is the Access Manager because you can use it and access the data center without any client VPN."
"The possibility to integrate a chatbot would take this product to the next level."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"Lacks remote support and privileged remote access in the one product."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"In the next release, I would like remote access to Chrome included."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"There could be more automation features for the solution."
"WALLIX Bastion is GUI-driven, but it sometimes needs some management."
"For me, the main issue has to do with the system performance itself."
"It would be better if I could manage multiple accounts in one place, like CyberArk. With WALLIX, you can only manage one account, and you are given a separate category. You have to click on each connection to do anything. For example, CyberArk might give three options for one connection if you want to have an interactive user-level experience. But with WALLIX, you have to click three times to get that access. Also, the biggest disadvantage of WALLIX is the reporting. I feel like it's very weak in reporting when compared to the other solutions. As a solution, they're good and stable. But they need to make their reports neater and better. Right now, we're going to the console and then pressing buttons every single time."
"The performance of WALLIX Bastion's password manager is very low."
"The product doesn't have behavior analytics. They promised to develop this, but only for the cloud, not for on-premise versions."
"The password management needs improvement. Management of Access Manager should be improved as well."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while WALLIX Bastion is ranked 9th in Privileged Access Management (PAM) with 8 reviews. BeyondTrust Remote Support is rated 9.0, while WALLIX Bastion is rated 7.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of WALLIX Bastion writes "Used to provide access and to monitor sessions". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas WALLIX Bastion is most compared with CyberArk Privileged Access Manager, BeyondTrust Privileged Remote Access, Fudo PAM, Delinea Secret Server and One Identity Safeguard. See our BeyondTrust Remote Support vs. WALLIX Bastion report.
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