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BeyondTrust Remote Support vs WALLIX Bastion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
13th
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Remote Access (7th)
WALLIX Bastion
Ranking in Privileged Access Management (PAM)
8th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, down from 1.2% compared to the previous year. The mindshare of WALLIX Bastion is 3.8%, down from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
WALLIX Bastion3.8%
BeyondTrust Remote Support1.2%
Other95.0%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
René DRABO - PeerSpot reviewer
Team Lead at a tech services company with 1,001-5,000 employees
Security has improved with monitored privileged sessions but the complex interface still needs work
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly linked to the product; it might be linked to the way we implemented it in our context. The way we have to connect to a third Bastion and then launch another session bothers me. We also have some limitations, but I think this is linked to our context regarding how many times the session can stay open on the Windows session, which is not aligned with my needs. I am more of a promoter of other kinds of handling privileged access management with my use case, but it might not be linked to the tool; it is just because the implementation we made is not what I expect for my needs and it is not the way I want to work on my servers. In the past, I used the leader in PAM but cannot remember the name. I was more satisfied because the connection was more straightforward: I click on a button, make my authentication, and have my servers open, and this is the way I want it. The UI was the main reason why I thought the previous tool I was using was better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In summary, this is a really nice product that is really secure and I can recommend it to other users."
"Remote sessions are automatically recorded so there is a history of all coding and scripting, and notes and videos can be attached for both customers and service partners which is powerful."
"It has allowed us to quickly address the needs and issues of our end users."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"BeyondTrust Remote Support has been a great tool that provided us a better view which helped our technicians create more accurate tickets when escalating issues."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"WALLIX Bastion is a great solution that evolves with new features, unlike competitors like CyberArk."
"Its video recording capabilities have definitely been key for us."
"WALLIX Bastion is a security tool that protects us, and I think we are protected with this tool."
"Technical support is very good; they have their own ticket system that is available for all customers and their system is already in different languages, for example, English, French, and, for us, Russian."
"WALLIX Bastion's most valuable feature is the Access Manager because you can use it and access the data center without any client VPN."
"We have seen a lot of improvement, especially in regard to our forensic investigations."
"We use WALLIX Bastion to provide access and to monitor sessions."
"I feel WALLIX is better because it's simple, seamless, and easy to integrate."
 

Cons

"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need."
"The ability to connect mobile devices could be improved."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost."
"I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"BeyondTrust Remote Support can be improved in that using this tool when a system is infected with malware is challenging."
"The performance of WALLIX Bastion's password manager is very low."
"The password management needs improvement. Management of Access Manager should be improved as well."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"Reporting requires improvement; it is basic, allowing only CSV file extraction with no analytics features."
"I do not find WALLIX Bastion easy to use and ergonomic."
"The main problem of Bastion, CyberArk, and WALLIX is that they have the same interface for both administration and users, which is not a good idea from a security perspective."
"The product doesn't have behavior analytics. They promised to develop this, but only for the cloud, not for on-premise versions."
"WALLIX Bastion is GUI-driven, but it sometimes needs some management."
 

Pricing and Cost Advice

"The cost currently according to the client is a bit high for them."
"This product provides value for money."
"I would prefer that it was more affordable."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"We believe for the money, it is worth what you pay."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"The solution's price is mid-ranged."
"Some extra price needs to be paid for license."
"The solution's pricing is comparable to that of other products."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
9%
Financial Services Firm
8%
Government
7%
Financial Services Firm
11%
Computer Software Company
11%
Comms Service Provider
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise9
Large Enterprise27
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
Pricing needs to be changed as this is a very expensive solution. Compared to other brands, this solution is pricey. Feature-wise, BeyondTrust Remote Support is one of the better solutions compared...
What advice do you have for others considering BeyondTrust Remote Support?
I have been selling privileged access management based on my past experience. So far, the solution is quite good and I cannot think of features that would be missing. The overall review rating for ...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What is your experience regarding pricing and costs for WALLIX Bastion?
The price of WALLIX Bastion is rated five out of ten, positioning it in the middle. The cost is justified by the features and capabilities we receive.
What needs improvement with WALLIX Bastion?
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly l...
What is your primary use case for WALLIX Bastion?
The major use cases for WALLIX Bastion are general privileged access management, such as connecting to a server or securing SSH.
 

Also Known As

Bomgar Remote Support
Bastion
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
RTBF, Pharmagest, Michelin Group, Niort Hospital
Find out what your peers are saying about BeyondTrust Remote Support vs. WALLIX Bastion and other solutions. Updated: June 2026.
899,917 professionals have used our research since 2012.