No more typing reviews! Try our Samantha, our new voice AI agent.

BeyondTrust Remote Support vs WALLIX Bastion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
13th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
39
Ranking in other categories
Remote Access (7th)
WALLIX Bastion
Ranking in Privileged Access Management (PAM)
8th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, down from 1.2% compared to the previous year. The mindshare of WALLIX Bastion is 4.0%, down from 8.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
WALLIX Bastion4.0%
BeyondTrust Remote Support1.1%
Other94.9%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
René DRABO - PeerSpot reviewer
Team Lead at a tech services company with 1,001-5,000 employees
Security has improved with monitored privileged sessions but the complex interface still needs work
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly linked to the product; it might be linked to the way we implemented it in our context. The way we have to connect to a third Bastion and then launch another session bothers me. We also have some limitations, but I think this is linked to our context regarding how many times the session can stay open on the Windows session, which is not aligned with my needs. I am more of a promoter of other kinds of handling privileged access management with my use case, but it might not be linked to the tool; it is just because the implementation we made is not what I expect for my needs and it is not the way I want to work on my servers. In the past, I used the leader in PAM but cannot remember the name. I was more satisfied because the connection was more straightforward: I click on a button, make my authentication, and have my servers open, and this is the way I want it. The UI was the main reason why I thought the previous tool I was using was better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"Easy access to all my servers from one stop."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The solution is stable."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"I feel WALLIX is better because it's simple, seamless, and easy to integrate."
"The most valuable feature of WALLIX Bastion is its password management capability, which is central to safeguarding sensitive information."
"The setup process was simple, and the solution can be implemented within less than one day."
"The solution's technical support team is helpful."
"WALLIX Bastion is a great solution that evolves with new features, unlike competitors like CyberArk."
"WALLIX Bastion's most valuable feature is the Access Manager because you can use it and access the data center without any client VPN."
"WALLIX Bastion is a security tool that protects us, and I think we are protected with this tool."
"The support is great. They offer 24/7 support, but the specific level of support depends on your subscription. There's a weekday-only option, and a 24/7 option that covers all days of the week. They also have offices in different regions, including West Africa, so people there can easily get support. There's no need to worry about getting assistance."
 

Cons

"I'd like to see some kind of voice communication feature. During a session, communication is on chat."
"The licensing is very expensive."
"In the next release, I would like remote access to Chrome included."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"The performance of WALLIX Bastion's password manager is very low."
"The performance of WALLIX Bastion's password manager is very low."
"The product doesn't have behavior analytics. They promised to develop this, but only for the cloud, not for on-premise versions."
"The main problem of Bastion, CyberArk, and WALLIX is that they have the same interface for both administration and users, which is not a good idea from a security perspective."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"WALLIX Bastion is GUI-driven, but it sometimes needs some management."
"The product doesn't have behavior analytics."
"Also, the biggest disadvantage of WALLIX is the reporting or behavioral analysis limited. I feel like it's very weak in reporting when compared to the other solutions."
 

Pricing and Cost Advice

"I would prefer that it was more affordable."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"The cost currently according to the client is a bit high for them."
"We pay every year for the box, and there are no additional costs."
"The solution is subscription-based and depends on the number of admin users."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"It is not the most cost effective solution on the market."
"Some extra price needs to be paid for license."
"The solution's pricing is comparable to that of other products."
"The solution's price is mid-ranged."
report
Use our free recommendation engine to learn which Privileged Access Management (PAM) solutions are best for your needs.
893,164 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Government
8%
Computer Software Company
8%
Computer Software Company
12%
Financial Services Firm
11%
Comms Service Provider
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise27
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, a...
What advice do you have for others considering BeyondTrust Remote Support?
The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliable. It is easy to train new staff on BeyondTrust Remote Support; with minimum su...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What is your experience regarding pricing and costs for WALLIX Bastion?
The price of WALLIX Bastion is rated five out of ten, positioning it in the middle. The cost is justified by the features and capabilities we receive.
What needs improvement with WALLIX Bastion?
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly l...
What is your primary use case for WALLIX Bastion?
The major use cases for WALLIX Bastion are general privileged access management, such as connecting to a server or securing SSH.
 

Also Known As

Bomgar Remote Support
Bastion
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
RTBF, Pharmagest, Michelin Group, Niort Hospital
Find out what your peers are saying about BeyondTrust Remote Support vs. WALLIX Bastion and other solutions. Updated: April 2026.
893,164 professionals have used our research since 2012.