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BeyondTrust Remote Support vs WALLIX Bastion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
13th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
39
Ranking in other categories
Remote Access (7th)
WALLIX Bastion
Ranking in Privileged Access Management (PAM)
8th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, down from 1.2% compared to the previous year. The mindshare of WALLIX Bastion is 3.8%, down from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
WALLIX Bastion3.8%
BeyondTrust Remote Support1.2%
Other95.0%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
René DRABO - PeerSpot reviewer
Team Lead at a tech services company with 1,001-5,000 employees
Security has improved with monitored privileged sessions but the complex interface still needs work
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly linked to the product; it might be linked to the way we implemented it in our context. The way we have to connect to a third Bastion and then launch another session bothers me. We also have some limitations, but I think this is linked to our context regarding how many times the session can stay open on the Windows session, which is not aligned with my needs. I am more of a promoter of other kinds of handling privileged access management with my use case, but it might not be linked to the tool; it is just because the implementation we made is not what I expect for my needs and it is not the way I want to work on my servers. In the past, I used the leader in PAM but cannot remember the name. I was more satisfied because the connection was more straightforward: I click on a button, make my authentication, and have my servers open, and this is the way I want it. The UI was the main reason why I thought the previous tool I was using was better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"The firm has greatly benefited from using Bomgar Remote; it is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"One of the great features is that service desk members can work together in a remote session."
"With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"We have a service offering called Remote Support; we can't deliver it without this tool, and the tool costs $10,000 while we make $100,000, so it's a pretty good ROI."
"Session monitoring is valuable for users to record whatever actions administrators perform within the system, so management can easily understand the working level and ensure that no suspicious activities occur."
"Technical support is very good; they have their own ticket system that is available for all customers and their system is already in different languages, for example, English, French, and, for us, Russian."
"The setup process was simple, and the solution can be implemented within less than one day."
"WALLIX Bastion is a great solution that evolves with new features, unlike competitors like CyberArk."
"The support is great. They offer 24/7 support, but the specific level of support depends on your subscription. There's a weekday-only option, and a 24/7 option that covers all days of the week. They also have offices in different regions, including West Africa, so people there can easily get support. There's no need to worry about getting assistance."
"Its video recording capabilities have definitely been key for us."
"We use WALLIX Bastion to provide access and to monitor sessions."
"The most valuable feature of WALLIX Bastion is its password management capability, which is central to safeguarding sensitive information."
"WALLIX Bastion's most valuable feature is the Access Manager because you can use it and access the data center without any client VPN."
 

Cons

"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"With Linux, we had issues with Ubuntu specifically."
"Although the learning curve is steep, the product is well-documented.​"
"Linux support leaves quite a bit to be desired. Ubuntu systems have issues with connectivity."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need."
"It could be more compatible with other applications."
"The performance of WALLIX Bastion's password manager is very low."
"Also, the biggest disadvantage of WALLIX is the reporting or behavioral analysis limited. I feel like it's very weak in reporting when compared to the other solutions."
"WALLIX Bastion is GUI-driven, but it sometimes needs some management."
"There should be more effort to increase the level of security."
"The main problem of Bastion, CyberArk, and WALLIX is that they have the same interface for both administration and users, which is not a good idea from a security perspective."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"The scalability of WALLIX Bastion is rated seven out of ten. While it meets our current needs, scaling up the solution is not as easy, and improvements could be made in this area."
"The product doesn't have behavior analytics."
 

Pricing and Cost Advice

"This product provides value for money."
"I would prefer that it was more affordable."
"Bomgar has a very fair pricing structure."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"We pay every year for the box, and there are no additional costs."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"The solution is subscription-based and depends on the number of admin users."
"The solution's price is mid-ranged."
"Some extra price needs to be paid for license."
"The solution's pricing is comparable to that of other products."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
9%
Government
8%
Computer Software Company
8%
Computer Software Company
12%
Financial Services Firm
11%
Comms Service Provider
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise9
Large Enterprise27
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
Pricing needs to be changed as this is a very expensive solution. Compared to other brands, this solution is pricey. Feature-wise, BeyondTrust Remote Support is one of the better solutions compared...
What advice do you have for others considering BeyondTrust Remote Support?
I have been selling privileged access management based on my past experience. So far, the solution is quite good and I cannot think of features that would be missing. The overall review rating for ...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What is your experience regarding pricing and costs for WALLIX Bastion?
The price of WALLIX Bastion is rated five out of ten, positioning it in the middle. The cost is justified by the features and capabilities we receive.
What needs improvement with WALLIX Bastion?
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly l...
What is your primary use case for WALLIX Bastion?
The major use cases for WALLIX Bastion are general privileged access management, such as connecting to a server or securing SSH.
 

Also Known As

Bomgar Remote Support
Bastion
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
RTBF, Pharmagest, Michelin Group, Niort Hospital
Find out what your peers are saying about BeyondTrust Remote Support vs. WALLIX Bastion and other solutions. Updated: April 2026.
899,125 professionals have used our research since 2012.