No more typing reviews! Try our Samantha, our new voice AI agent.

BeyondTrust Remote Support vs WALLIX Bastion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
WALLIX Bastion
Ranking in Privileged Access Management (PAM)
9th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of WALLIX Bastion is 3.5%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
WALLIX Bastion3.5%
BeyondTrust Remote Support1.3%
Other95.2%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
René DRABO - PeerSpot reviewer
Team Lead at a tech services company with 1,001-5,000 employees
Security has improved with monitored privileged sessions but the complex interface still needs work
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly linked to the product; it might be linked to the way we implemented it in our context. The way we have to connect to a third Bastion and then launch another session bothers me. We also have some limitations, but I think this is linked to our context regarding how many times the session can stay open on the Windows session, which is not aligned with my needs. I am more of a promoter of other kinds of handling privileged access management with my use case, but it might not be linked to the tool; it is just because the implementation we made is not what I expect for my needs and it is not the way I want to work on my servers. In the past, I used the leader in PAM but cannot remember the name. I was more satisfied because the connection was more straightforward: I click on a button, make my authentication, and have my servers open, and this is the way I want it. The UI was the main reason why I thought the previous tool I was using was better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"We have a service offering called Remote Support; we can't deliver it without this tool, and the tool costs $10,000 while we make $100,000, so it's a pretty good ROI."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"Remote Support allowed us to centralize that help desk function in one place, eliminating the need for on-site staff and enabling everyone to provide the same level of support from home during COVID without any noticeable difference for the rest of the employees in the company."
"This is the most stable product on the market."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"Having a secure method of access without having to install agents everywhere is a good feature."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"WALLIX Bastion is a great solution that evolves with new features, unlike competitors like CyberArk."
"Its video recording capabilities have definitely been key for us."
"WALLIX Bastion is a security tool that protects us, and I think we are protected with this tool."
"I feel WALLIX is better because it's simple, seamless, and easy to integrate."
"The interface is very simple. It doesn't need any plug-ins, just browsers that are installed at the beginning."
"We have seen a lot of improvement, especially in regard to our forensic investigations."
"We use WALLIX Bastion to provide access and to monitor sessions."
"Technical support is very good; they have their own ticket system that is available for all customers and their system is already in different languages, for example, English, French, and, for us, Russian."
 

Cons

"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"Some technical aspects could be improved, particularly in product management."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"Although the learning curve is steep, the product is well-documented.​"
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"To improve BeyondTrust Remote Support, I think the UI could be less complex for first-time users, and some dashboards need more customization, as experienced users find it easier but new users may struggle."
"Pricing needs to be changed as this is a very expensive solution."
"Technical support for this region can be improved."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"The product doesn't have behavior analytics."
"I do not find WALLIX Bastion easy to use and ergonomic."
"There could be more automation features for the solution."
"WALLIX Bastion is GUI-driven, but it sometimes needs some management."
"The scalability of WALLIX Bastion is rated seven out of ten. While it meets our current needs, scaling up the solution is not as easy, and improvements could be made in this area."
"Also, the biggest disadvantage of WALLIX is the reporting or behavioral analysis limited. I feel like it's very weak in reporting when compared to the other solutions."
"The performance of WALLIX Bastion's password manager is very low."
 

Pricing and Cost Advice

"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"We pay every year for the box, and there are no additional costs."
"It is not the most cost effective solution on the market."
"I would prefer that it was more affordable."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"The solution is subscription-based and depends on the number of admin users."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"The solution's pricing is comparable to that of other products."
"Some extra price needs to be paid for license."
"The solution's price is mid-ranged."
report
Use our free recommendation engine to learn which Privileged Access Management (PAM) solutions are best for your needs.
908,402 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
9%
Computer Software Company
8%
Construction Company
7%
Financial Services Firm
12%
Comms Service Provider
10%
Computer Software Company
10%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
What is your experience regarding pricing and costs for WALLIX Bastion?
The price of WALLIX Bastion is rated five out of ten, positioning it in the middle. The cost is justified by the features and capabilities we receive.
What needs improvement with WALLIX Bastion?
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly l...
What is your primary use case for WALLIX Bastion?
The major use cases for WALLIX Bastion are general privileged access management, such as connecting to a server or securing SSH.
 

Also Known As

Bomgar Remote Support
Bastion
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
RTBF, Pharmagest, Michelin Group, Niort Hospital
Find out what your peers are saying about BeyondTrust Remote Support vs. WALLIX Bastion and other solutions. Updated: June 2026.
908,402 professionals have used our research since 2012.