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BeyondTrust Remote Support vs WALLIX Bastion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
12th
Average Rating
9.0
Reviews Sentiment
7.0
Number of Reviews
38
Ranking in other categories
Remote Access (7th)
WALLIX Bastion
Ranking in Privileged Access Management (PAM)
7th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.0%, down from 1.1% compared to the previous year. The mindshare of WALLIX Bastion is 4.0%, down from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
WALLIX Bastion4.0%
BeyondTrust Remote Support1.0%
Other95.0%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
René DRABO - PeerSpot reviewer
Team Lead at a tech services company with 1,001-5,000 employees
Security has improved with monitored privileged sessions but the complex interface still needs work
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly linked to the product; it might be linked to the way we implemented it in our context. The way we have to connect to a third Bastion and then launch another session bothers me. We also have some limitations, but I think this is linked to our context regarding how many times the session can stay open on the Windows session, which is not aligned with my needs. I am more of a promoter of other kinds of handling privileged access management with my use case, but it might not be linked to the tool; it is just because the implementation we made is not what I expect for my needs and it is not the way I want to work on my servers. In the past, I used the leader in PAM but cannot remember the name. I was more satisfied because the connection was more straightforward: I click on a button, make my authentication, and have my servers open, and this is the way I want it. The UI was the main reason why I thought the previous tool I was using was better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has allowed us to quickly address the needs and issues of our end users."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"Solution has a good UI."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"Offers a secure method of access without having to install agents everywhere."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"I personally like the ability to share files with other machines."
"Remote sessions are automatically recorded so there is a history of all coding and scripting, and notes and videos can be attached for both customers and service partners which is powerful."
"The most valuable feature of WALLIX Bastion is its password management capability, which is central to safeguarding sensitive information."
"Bastion provides a kind of isolation between the administration laptop and the server you want to administer."
"We have seen a lot of improvement, especially in regard to our forensic investigations."
"The interface is very simple. It doesn't need any plug-ins, just browsers that are installed at the beginning."
"I like that it's Linux-based, and you don't need to have separate implementations, extra database licenses, or enterprise licenses. I think because it's Linux-based, it's more seamless than Windows. I also like the access manager, which I think is a super tool. Everything is browser-based, and you don't need a VPN. So, that's a great thing."
"I feel WALLIX is better because it's simple, seamless, and easy to integrate."
"Technical support is very good; they have their own ticket system that is available for all customers and their system is already in different languages, for example, English, French, and, for us, Russian."
"WALLIX Bastion is a great solution that evolves with new features, unlike competitors like CyberArk."
 

Cons

"Lacks some kind of voice communication option."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"They currently don't have remote access control to Chromebooks, and I think they should start doing that."
"In the next release, I would like remote access to Chrome included."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"The product doesn't have behavior analytics. They promised to develop this, but only for the cloud, not for on-premise versions."
"WALLIX Bastion is GUI-driven, but it sometimes needs some management."
"The performance of WALLIX Bastion's password manager is very low."
"Also, the biggest disadvantage of WALLIX is the reporting or behavioral analysis limited. I feel like it's very weak in reporting when compared to the other solutions."
"The performance of WALLIX Bastion's password manager is very low."
"For me, the main issue has to do with the system performance itself."
"The password management needs improvement. Management of Access Manager should be improved as well."
"There should be more effort to increase the level of security."
 

Pricing and Cost Advice

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"It is not the most cost effective solution on the market."
"BeyondTrust Remote Support is a very expensive product."
"I would prefer that it was more affordable."
"The solution is subscription-based and depends on the number of admin users."
"Bomgar has a very fair pricing structure."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"Some extra price needs to be paid for license."
"The solution's price is mid-ranged."
"The solution's pricing is comparable to that of other products."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Government
8%
Computer Software Company
8%
Computer Software Company
13%
Financial Services Firm
11%
Comms Service Provider
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise26
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, a...
What advice do you have for others considering BeyondTrust Remote Support?
The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliable. It is easy to train new staff on BeyondTrust Remote Support; with minimum su...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What is your experience regarding pricing and costs for WALLIX Bastion?
The price of WALLIX Bastion is rated five out of ten, positioning it in the middle. The cost is justified by the features and capabilities we receive.
What needs improvement with WALLIX Bastion?
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly l...
What is your primary use case for WALLIX Bastion?
The major use cases for WALLIX Bastion are general privileged access management, such as connecting to a server or securing SSH.
 

Also Known As

Bomgar Remote Support
Bastion
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
RTBF, Pharmagest, Michelin Group, Niort Hospital
Find out what your peers are saying about BeyondTrust Remote Support vs. WALLIX Bastion and other solutions. Updated: April 2026.
889,855 professionals have used our research since 2012.