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BeyondTrust Remote Support vs WALLIX Bastion comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
10th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
WALLIX Bastion
Ranking in Privileged Access Management (PAM)
9th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of WALLIX Bastion is 3.4%, down from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
WALLIX Bastion3.4%
BeyondTrust Remote Support1.3%
Other95.3%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
René DRABO - PeerSpot reviewer
Team Lead at a tech services company with 1,001-5,000 employees
Security has improved with monitored privileged sessions but the complex interface still needs work
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly linked to the product; it might be linked to the way we implemented it in our context. The way we have to connect to a third Bastion and then launch another session bothers me. We also have some limitations, but I think this is linked to our context regarding how many times the session can stay open on the Windows session, which is not aligned with my needs. I am more of a promoter of other kinds of handling privileged access management with my use case, but it might not be linked to the tool; it is just because the implementation we made is not what I expect for my needs and it is not the way I want to work on my servers. In the past, I used the leader in PAM but cannot remember the name. I was more satisfied because the connection was more straightforward: I click on a button, make my authentication, and have my servers open, and this is the way I want it. The UI was the main reason why I thought the previous tool I was using was better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"This is the most stable product on the market."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"It has allowed us to quickly address the needs and issues of our end users."
"One of the great features is that service desk members can work together in a remote session."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"Bomgar brand, or now BeyondTrust's brand reputation is great; it is very strong, it's an undisputed global leader."
"BeyondTrust Remote Support positively impacts our organization by making it easy to manage servers efficiently; prior to BeyondTrust Remote Support, granting access was manual and insecure, but now I can provide limited access based on groups, enhancing security for our employees and protecting against external threats."
"WALLIX Bastion is a great solution that evolves with new features, unlike competitors like CyberArk."
"Its video recording capabilities have definitely been key for us."
"WALLIX Bastion's most valuable feature is the Access Manager because you can use it and access the data center without any client VPN."
"We use WALLIX Bastion to provide access and to monitor sessions."
"The setup process was simple, and the solution can be implemented within less than one day."
"I feel WALLIX is better because it's simple, seamless, and easy to integrate."
"The solution's technical support team is helpful."
"The support is great. They offer 24/7 support, but the specific level of support depends on your subscription. There's a weekday-only option, and a 24/7 option that covers all days of the week. They also have offices in different regions, including West Africa, so people there can easily get support. There's no need to worry about getting assistance."
 

Cons

"The representative client can be a little buggy sometimes, but overall it works consistently."
"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need."
"With Linux, we had issues with Ubuntu specifically."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"Mobile. Need more inroads into Apple devices."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off."
"The performance of WALLIX Bastion's password manager is very low."
"The scalability of WALLIX Bastion is rated seven out of ten. While it meets our current needs, scaling up the solution is not as easy, and improvements could be made in this area."
"The main problem of Bastion, CyberArk, and WALLIX is that they have the same interface for both administration and users, which is not a good idea from a security perspective."
"WALLIX Bastion is GUI-driven, but it sometimes needs some management."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"I do not find WALLIX Bastion easy to use and ergonomic."
"Deploying Bastion isn't as straightforward."
"The product doesn't have behavior analytics. They promised to develop this, but only for the cloud, not for on-premise versions."
 

Pricing and Cost Advice

"The solution is subscription-based and depends on the number of admin users."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"It is not the most cost effective solution on the market."
"BeyondTrust Remote Support is a very expensive product."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"The cost currently according to the client is a bit high for them."
"The solution's pricing is comparable to that of other products."
"Some extra price needs to be paid for license."
"The solution's price is mid-ranged."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Outsourcing Company
8%
Financial Services Firm
8%
Computer Software Company
7%
Financial Services Firm
12%
Comms Service Provider
10%
Computer Software Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
What is your experience regarding pricing and costs for WALLIX Bastion?
The price of WALLIX Bastion is rated five out of ten, positioning it in the middle. The cost is justified by the features and capabilities we receive.
What needs improvement with WALLIX Bastion?
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly l...
What is your primary use case for WALLIX Bastion?
The major use cases for WALLIX Bastion are general privileged access management, such as connecting to a server or securing SSH.
 

Also Known As

Bomgar Remote Support
Bastion
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
RTBF, Pharmagest, Michelin Group, Niort Hospital
Find out what your peers are saying about BeyondTrust Remote Support vs. WALLIX Bastion and other solutions. Updated: September 2026.
917,382 professionals have used our research since 2012.