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BeyondTrust Remote Support vs WALLIX Bastion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
13th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
39
Ranking in other categories
Remote Access (7th)
WALLIX Bastion
Ranking in Privileged Access Management (PAM)
8th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, down from 1.2% compared to the previous year. The mindshare of WALLIX Bastion is 4.0%, down from 8.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
WALLIX Bastion4.0%
BeyondTrust Remote Support1.1%
Other94.9%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
René DRABO - PeerSpot reviewer
Team Lead at a tech services company with 1,001-5,000 employees
Security has improved with monitored privileged sessions but the complex interface still needs work
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly linked to the product; it might be linked to the way we implemented it in our context. The way we have to connect to a third Bastion and then launch another session bothers me. We also have some limitations, but I think this is linked to our context regarding how many times the session can stay open on the Windows session, which is not aligned with my needs. I am more of a promoter of other kinds of handling privileged access management with my use case, but it might not be linked to the tool; it is just because the implementation we made is not what I expect for my needs and it is not the way I want to work on my servers. In the past, I used the leader in PAM but cannot remember the name. I was more satisfied because the connection was more straightforward: I click on a button, make my authentication, and have my servers open, and this is the way I want it. The UI was the main reason why I thought the previous tool I was using was better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"We love the security, the flexibility and our end users especially enjoy the security and knowledge that when we are finished with their computer they can validate that the software was removed from their system."
"BeyondTrust Remote Support has been a great tool that provided us a better view which helped our technicians create more accurate tickets when escalating issues."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"We have used other solutions, but Bomgar has a superior security architecture compared to the competition and lets us control remote access in a granular manner."
"In summary, this is a really nice product that is really secure and I can recommend it to other users."
"This is the most stable product on the market."
"Bastion provides a kind of isolation between the administration laptop and the server you want to administer."
"Bastion provides a kind of isolation between the administration laptop and the server you want to administer."
"We have seen a lot of improvement, especially in regard to our forensic investigations."
"The setup process was simple, and the solution can be implemented within less than one day."
"I like that it's Linux-based, and you don't need to have separate implementations, extra database licenses, or enterprise licenses. I think because it's Linux-based, it's more seamless than Windows. I also like the access manager, which I think is a super tool. Everything is browser-based, and you don't need a VPN. So, that's a great thing."
"WALLIX Bastion is a security tool that protects us, and I think we are protected with this tool."
"We use WALLIX Bastion to provide access and to monitor sessions."
"The most valuable feature of WALLIX Bastion is its password management capability, which is central to safeguarding sensitive information."
 

Cons

"I'd like to see remote support and privileged remote access built into the same product."
"They currently don't have remote access control to Chromebooks, and I think they should start doing that."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"I would like to be able to transfer files between sessions."
"Lacks some kind of voice communication option."
"It would be better if I could manage multiple accounts in one place, like CyberArk. With WALLIX, you can only manage one account, and you are given a separate category. You have to click on each connection to do anything. For example, CyberArk might give three options for one connection if you want to have an interactive user-level experience. But with WALLIX, you have to click three times to get that access. Also, the biggest disadvantage of WALLIX is the reporting. I feel like it's very weak in reporting when compared to the other solutions. As a solution, they're good and stable. But they need to make their reports neater and better. Right now, we're going to the console and then pressing buttons every single time."
"The performance of WALLIX Bastion's password manager is very low."
"For me, the main issue has to do with the system performance itself."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"Also, the biggest disadvantage of WALLIX is the reporting or behavioral analysis limited. I feel like it's very weak in reporting when compared to the other solutions."
"The product doesn't have behavior analytics."
"The scalability of WALLIX Bastion is rated seven out of ten. While it meets our current needs, scaling up the solution is not as easy, and improvements could be made in this area."
"There should be more effort to increase the level of security."
 

Pricing and Cost Advice

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"The solution is subscription-based and depends on the number of admin users."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"The cost currently according to the client is a bit high for them."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"Bomgar has a very fair pricing structure."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"We believe for the money, it is worth what you pay."
"Some extra price needs to be paid for license."
"The solution's pricing is comparable to that of other products."
"The solution's price is mid-ranged."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Government
8%
Computer Software Company
8%
Computer Software Company
12%
Financial Services Firm
11%
Comms Service Provider
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise27
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, a...
What advice do you have for others considering BeyondTrust Remote Support?
The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliable. It is easy to train new staff on BeyondTrust Remote Support; with minimum su...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What is your experience regarding pricing and costs for WALLIX Bastion?
The price of WALLIX Bastion is rated five out of ten, positioning it in the middle. The cost is justified by the features and capabilities we receive.
What needs improvement with WALLIX Bastion?
I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly l...
What is your primary use case for WALLIX Bastion?
The major use cases for WALLIX Bastion are general privileged access management, such as connecting to a server or securing SSH.
 

Also Known As

Bomgar Remote Support
Bastion
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
RTBF, Pharmagest, Michelin Group, Niort Hospital
Find out what your peers are saying about BeyondTrust Remote Support vs. WALLIX Bastion and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.