BeyondTrust Remote Support vs WALLIX Bastion comparison

BeyondTrust and WALLIX are both solutions in the Privileged Access Management (PAM) category. BeyondTrust is ranked #12 with an average rating of 8.4, while WALLIX is ranked #10 with an average rating of 6.8. BeyondTrust holds a 1.2% mindshare in PAM, compared to WALLIX’s 3.7% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 86% of WALLIX users who would recommend it.

BeyondTrust Remote Support

Read 41 BeyondTrust Remote Support reviews

4,498 Views
1,035 Comparison Views

100% willing to recommend

WALLIX Bastion

Read 13 WALLIX Bastion reviews

3,413 Views
3,345 Comparison Views

86% willing to recommend

BeyondTrust Remote Support

WALLIX Bastion

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

BeyondTrust Remote Support and WALLIX Bastion are two prominent tools in the remote access and privilege access management category. BeyondTrust generally holds an edge in terms of support and pricing, while WALLIX Bastion offers more robust features considered worth the higher price by many users.

Features: BeyondTrust Remote Support is known for its integration capabilities, secure remote access functionalities, and flexibility. WALLIX Bastion stands out for its strong privilege access management, auditing features, and enhanced security measures.

Room for Improvement: BeyondTrust users highlight the need for better customization options, enhanced reporting tools, and improvements in adaptability. Users of WALLIX Bastion suggest addressing the complexity of setup, enhancing usability, and more streamlined procedures are needed.

Ease of Deployment and Customer Service: BeyondTrust Remote Support offers quick deployment and responsive customer service. WALLIX Bastion deployment requires detailed configuration but is supported by comprehensive customer support.

Pricing and ROI: BeyondTrust is valued for its setup costs and shows solid ROI effectiveness based on user reviews. WALLIX Bastion, while higher in cost initially, is appreciated for its long-term ROI benefits attributed to its superior security features.

To learn more, read our detailed BeyondTrust Remote Support vs. WALLIX Bastion Report (Updated: June 2026).

Buyer's Guide

BeyondTrust Remote Support vs. WALLIX Bastion

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

12th

Average Rating

9.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Remote Access (7th)

WALLIX Bastion

Ranking in Privileged Access Management (PAM)

10th

Average Rating

7.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, down from 1.2% compared to the previous year. The mindshare of WALLIX Bastion is 3.7%, down from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM) Mindshare Distribution
Product	Mindshare (%)
WALLIX Bastion	3.7%
BeyondTrust Remote Support	1.2%
Other	95.1%

Privileged Access Management (PAM)

Featured Reviews

Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

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René DRABO

Team Lead at a tech services company with 1,001-5,000 employees

Security has improved with monitored privileged sessions but the complex interface still needs work

I do not find WALLIX Bastion easy to use and ergonomic, but I have no clue about how much it costs. When I say it is not easy to use, I mean the interface is complex, but it might not be directly linked to the product; it might be linked to the way we implemented it in our context. The way we have to connect to a third Bastion and then launch another session bothers me. We also have some limitations, but I think this is linked to our context regarding how many times the session can stay open on the Windows session, which is not aligned with my needs. I am more of a promoter of other kinds of handling privileged access management with my use case, but it might not be linked to the tool; it is just because the implementation we made is not what I expect for my needs and it is not the way I want to work on my servers. In the past, I used the leader in PAM but cannot remember the name. I was more satisfied because the connection was more straightforward: I click on a button, make my authentication, and have my servers open, and this is the way I want it. The UI was the main reason why I thought the previous tool I was using was better.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."

"One of the great features is that service desk members can work together in a remote session."

"Bomgar brand, or now BeyondTrust's brand reputation is great; it is very strong, it's an undisputed global leader."

"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."

"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."

"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."

"It has allowed us to quickly address the needs and issues of our end users."

"My advice to others looking into using BeyondTrust Remote Support is that for the years I've been working with the BeyondTrust team with multiple customers and environments, they've been consistently offering top-shelf support, whether your environment has 250 users or more than 25,000 users."

More BeyondTrust Remote Support pros

"The setup process was simple, and the solution can be implemented within less than one day."

"Technical support is very good; they have their own ticket system that is available for all customers and their system is already in different languages, for example, English, French, and, for us, Russian."

"Bastion provides a kind of isolation between the administration laptop and the server you want to administer."

"The interface is very simple. It doesn't need any plug-ins, just browsers that are installed at the beginning."

"WALLIX Bastion is a security tool that protects us, and I think we are protected with this tool."

"WALLIX Bastion is a great solution that evolves with new features, unlike competitors like CyberArk."

"The most valuable feature of WALLIX Bastion is its password management capability, which is central to safeguarding sensitive information."

"We use WALLIX Bastion to provide access and to monitor sessions."

More WALLIX Bastion pros

Cons

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost."

"I think BeyondTrust Remote Support's installation and upgrades need improvement."

"When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off."

"The configuration and permission options are extensive. However, we would appreciate having a search function in the settings."

"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."

"It needs better Linux support. We have had issues with Ubuntu specifically."

"BeyondTrust Remote Support can be improved in that using this tool when a system is infected with malware is challenging."

"Customer support was better in the past. About two years ago, the response times became longer."

More BeyondTrust Remote Support cons

"There should be more effort to increase the level of security."

"There could be more automation features for the solution."

"Reporting requires improvement; it is basic, allowing only CSV file extraction with no analytics features."

"I do not find WALLIX Bastion easy to use and ergonomic."

"It would be better if I could manage multiple accounts in one place, like CyberArk. With WALLIX, you can only manage one account, and you are given a separate category. You have to click on each connection to do anything. For example, CyberArk might give three options for one connection if you want to have an interactive user-level experience. But with WALLIX, you have to click three times to get that access. Also, the biggest disadvantage of WALLIX is the reporting. I feel like it's very weak in reporting when compared to the other solutions. As a solution, they're good and stable. But they need to make their reports neater and better. Right now, we're going to the console and then pressing buttons every single time."

"The main problem of Bastion, CyberArk, and WALLIX is that they have the same interface for both administration and users, which is not a good idea from a security perspective."

"WALLIX Bastion is GUI-driven, but it sometimes needs some management."

"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."

More WALLIX Bastion cons

Pricing and Cost Advice

"Bomgar has a very fair pricing structure."

"This product provides value for money."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

"The cost currently according to the client is a bit high for them."

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"I would prefer that it was more affordable."

More BeyondTrust Remote Support pricing and cost advice

"The solution's price is mid-ranged."

"The solution's pricing is comparable to that of other products."

"Some extra price needs to be paid for license."

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Financial Services Firm

Computer Software Company

Government

Financial Services Firm

12%

Computer Software Company

10%

Comms Service Provider

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	21
Midsize Enterprise	9
Large Enterprise	28

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	1
Large Enterprise	5

Questions from the Community

What needs improvement with BeyondTrust Remote Support?

BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...

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What advice do you have for others considering BeyondTrust Remote Support?

My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...

See all answers

What is your experience regarding pricing and costs for WALLIX Bastion?

The price of WALLIX Bastion is rated five out of ten, positioning it in the middle. The cost is justified by the features and capabilities we receive.

See all answers

What needs improvement with WALLIX Bastion?

See all answers

What is your primary use case for WALLIX Bastion?

The major use cases for WALLIX Bastion are general privileged access management, such as connecting to a server or securing SSH.

See all answers

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Compared 6% of the time

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Compared 12% of the time

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Compared 8% of the time

BeyondTrust Endpoint Privilege Management vs WALLIX Bastion

Compared 7% of the time

BeyondTrust Privileged Remote Access vs WALLIX Bastion

Compared 7% of the time

ManageEngine PAM360 vs WALLIX Bastion

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Product Reports

Buyer's Guide

BeyondTrust Remote Support

July 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

WALLIX Bastion

June 2026

Download WALLIX Bastion product report

Also Known As

Bomgar Remote Support

Bastion

Overview

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

WALLIX Bastion is a Linux-based solution designed for password management, access control, and session monitoring. Its browser-based access minimizes VPN needs while supporting third-party access, focusing on compliance and security.

WALLIX Bastion offers comprehensive security features like password rotation and session recording. It ensures secure connections and limits public port exposure, integrating seamlessly with other systems. Although the interface requires simplification, it provides intelligent privilege control and supports secure external vendor connections.

What are the most noteworthy features of WALLIX Bastion?

Password Management: Automatically rotates and secures access credentials.
Access Manager: Offers control and visibility over privileged accounts.
Seamless Integration: Easily aligns with existing IT infrastructure.
Session Management: Records and monitors user activity.
Browser-based Access: Eliminates the need for VPNs with secure web access.

What benefits and ROI should users consider?

Enhanced Security: Prevents unauthorized access and data breaches.
Compliance Assurance: Meets industry regulations for data protection.
Efficient Access Control: Streamlines management of multiple accounts.
Cost-Effectiveness: Reduces operational costs with optimized resource use.
User-Friendly Interface: Simplifies privileged access management.

In medical industries, WALLIX Bastion aids in maintaining HIPAA compliance by monitoring sessions, offering secure remote access management crucial for international companies auditing CLI commands. It supports Active Directory security training, benefiting enterprises managing sensitive data and application access.

WALLIX

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

RTBF, Pharmagest, Michelin Group, Niort Hospital

Buyer's Guide

BeyondTrust Remote Support vs. WALLIX Bastion

June 2026

Free Report: BeyondTrust Remote Support vs. WALLIX Bastion

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