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BigFix vs OpenText Operations Bridge comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BigFix
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
95
Ranking in other categories
Configuration Management (5th), Endpoint Protection Platform (EPP) (15th), Patch Management (2nd), Unified Endpoint Management (UEM) (4th)
OpenText Operations Bridge
Average Rating
7.8
Number of Reviews
44
Ranking in other categories
Event Monitoring (8th), IT Operations Analytics (10th), Cloud Monitoring Software (34th)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. BigFix is designed for Endpoint Protection Platform (EPP) and holds a mindshare of 0.9%, up 0.8% compared to last year.
OpenText Operations Bridge, on the other hand, focuses on Event Monitoring, holds 5.9% mindshare, down 6.3% since last year.
Endpoint Protection Platform (EPP)
Event Monitoring
 

Featured Reviews

Bella Yakoby - PeerSpot reviewer
Aug 12, 2024
Offers third-party patching feature, good scalability, and enhance endpoint management capabilities
From the perspective of the team that's handling the environment, it's not so user-friendly compared to other solutions, the competitors. We hire new teams from time to time, and they are complaining, look, although BigFix is very robust and cross-platform, it's not so fun to work with. The user interface for the technical teams is not so advanced. It's not so intuitive compared to SCCM, compared to ManageEngine. And this is the fact that they have, with the teams, because they have the rejection. The look and feel of the system are old-fashioned. For new employees, it's less easy to find someone I don't need to educate on how to work with BigFix. Although it's easy, it's not as intuitive as the other solutions, and the functionality of the other solutions is less advanced. Let's summarize: The user interface has to be changed from the perspective of the teams that are managing the product. It's old school.
Volodymyr Bondarchuk - PeerSpot reviewer
Nov 29, 2022
Has instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure
I have experience with other solutions apart from Micro Focus Operations Bridge, for example, NetIQ Operations Center and NetIQ AppManager. I also have experience with network performance monitoring solutions, for example, Microsoft SCOM, and some open-source products, such as Nagios and Zabbix. What makes Micro Focus Operations Bridge better than others is that it works as an umbrella and includes different models for different types of monitoring. At the same time, an open-source product does not give you this kind of functionality. Instead, an open-source product only gives you classic monitoring functionalities in some areas of network performance but not for all areas of monitoring solutions or infrastructure. Microsoft SCOM, at the moment, has many new features, and it's similar to Micro Focus which focuses on network performance and traffic monitoring, so my company uses it together with Micro Focus for monitoring.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BigFix is easy to use."
"BigFix has drastically reduced the maintenance window period to patch and reboot servers."
"It is pretty secure, and it gives extensive vulnerability features as compared to other applications. It supports multiple languages, and the security checks are pretty high as compared to other tools in the market."
"The most valuable point is when you deploy an application, you have to make sure that the application has been deployed to all computers and that is working perfectly. This solution works well at deployments."
"It has improved my organization because we can automate a lot of tasks. We went from manually patching machines or doing our best and having very little visibility into it to us being able to set it and forget it and getting really good results on first-pass patching."
"BigFix helped us to identify the compliance of devices and has also improved the way that we manage our software inventory for reporting to vendors."
"DOWNLOADING-PATCHES; It has also helped to reduce network traffic when it comes to downloading patches. By only having to download the patch once to the central location and then utilizing the relay structure to then download the patch to a specific site and then everything gathering at local, it greatly reduces the bandwidth of multiple endpoints."
"Pre-packaged support for many third-party applications such as Adobe, Google, Mozilla, Sun (Java), WinZip, and others."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"It has greatly reduced the number and duration of outages as support teams are notified immediately when something goes wrong or even before something breaks."
"The most valuable feature is that everything can be consolidated into one dashboard."
"The most valuable feature is its ability to integrate with everything."
"It's a very good product overall."
"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."
"The initial setup is pretty straightforward. It's not complex at all."
"The integration with the ticketing tool makes sure that there is a record for every issue."
 

Cons

"The remote software installation could be better."
"IBM has not focused on the Web Reports capabilities."
"I would like to see API connectivity, built-in API connectors to the standard toolsets, whether it's for your ServiceNow or your Qualys. More API connectivity to make it easier to integrate to other tools."
"I'd like to see better API integration with BigFix. We have some tremendous API capability inside of CyFIR and the ability to take textual search results, for example, and bring that back into the BigFix dashboard. This would be of extreme interest to us and our customers."
"BigFix could improve its asset management capabilities to discover assets, including hardware."
"BigFix should improve its compatibility with other platforms, such as Linux."
"We're a partner, so we deliver technical support to customers. When we need to talk to the product support, traditionally, with the product over the last five years, I would not say support has been supportive. I hope that changes."
"It can be improved speed-wise. They can make it a little bit light. If you do any query for servers in bulk, it can take some time. Similarly, creating a job can take some time."
"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."
"The initial setup is a little bit complex."
"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."
"The latest versions of the service reporting dashboards need improvement, such as service modeling."
"pology-based event correlation does not work well with NNM events."
"The initial setup of this tool is complex for people who lack experience with it."
"Implementation could be improved."
"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."
 

Pricing and Cost Advice

"The license is subscription-based."
"There's not much big cost. We only have to pay the agents' cost for the server, and for the systems."
"The price of the solution is high. There are not any additional fees from the standard license."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing one out of ten."
"It is too costly. It is one of the best tools, but because of pricing, not all clients support it. Its licensing is on a yearly basis."
"So, the pricing is slightly more expensive than the others. I have to keep buying licenses every time I add a new device."
"We have a subscription-based contract with BigFix."
"The price is very fair."
"It is competitive."
"Pricing is very flexible and depends on the modules selected as per the requirement."
"Setup costs can be high depending on the partner, but it is worth it."
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
"The cost is very high."
"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
"The licensing cost for this solution is approximately $1,000 USD."
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Top Industries

By visitors reading reviews
Educational Organization
49%
Financial Services Firm
8%
Government
6%
Computer Software Company
6%
Manufacturing Company
20%
Financial Services Firm
20%
Computer Software Company
10%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is competitive, but not the most competitive.
What needs improvement with BigFix?
BigFix could improve its asset management capabilities to discover assets, including hardware. More improvements could be made in asset management.
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices a...
 

Also Known As

Tivoli Endpoint Manager
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
GE Money Bank, Bank AlJazira, Tech Mahindra
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