Try our new research platform with insights from 80,000+ expert users

BigPanda vs Everbridge IT Alerting comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
BigPanda is noted for managing large infrastructures, though some users express concerns about scalability and additional licensing needs.
No sentiment score available
 

Valuable Features

No sentiment score available
BigPanda excels with a user-friendly interface, seamless integrations, AI-driven event correlation, anomaly detection, and efficient notifications.
No sentiment score available
 

Room For Improvement

Sentiment score
6.3
BigPanda requires better cost efficiency, integrations, observability, AI, visualization, UI, multi-cloud environment, event correlation, and automation improvements.
No sentiment score available
 

Stability Issues

Sentiment score
5.8
BigPanda is stable but users have reliability concerns about alerts and incidents, partly due to its newness and unfamiliarity.
No sentiment score available
 

Customer Service

No sentiment score available
BigPanda's customer support varies, with some users praising promptness and effectiveness, while others face delays and poor availability.
No sentiment score available
 

Setup Cost

No sentiment score available
BigPanda costs $200,000 annually, with users finding it reasonably priced, flexible in setup, and sometimes cheaper than competitors.
No sentiment score available
 

Categories and Ranking

BigPanda
Ranking in IT Alerting and Incident Management
12th
Average Rating
7.2
Reviews Sentiment
6.1
Number of Reviews
12
Ranking in other categories
IT Infrastructure Monitoring (54th), AIOps (18th)
Everbridge IT Alerting
Ranking in IT Alerting and Incident Management
9th
Average Rating
8.8
Number of Reviews
23
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 3.8%, up from 3.8% compared to the previous year. The mindshare of Everbridge IT Alerting is 13.5%, up from 8.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
CQ
We have seen substantial savings with its usage as it drives down our MTTR
The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from that team, and if they don't respond, that automated escalation makes it very hands off. So, our major incident managers and our network operations center can focus more on the other work that they need to do rather than chasing down those resources. They can rest assured that somebody will be answering. Another valuable feature is the ease of integration into our ServiceNow platform, where we are doing all of our work between two teams. They are able to make requests from within the tickets that we can manage rather than having to use another portal or logging into Everbridge directly. Reliability is their biggest value.
report
Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
18%
Manufacturing Company
9%
Healthcare Company
6%
Computer Software Company
17%
Financial Services Firm
12%
Healthcare Company
10%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What do you like most about Everbridge IT Alerting?
It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.
What needs improvement with Everbridge IT Alerting?
The solution's non-targeted communication with external parties could be enhanced.
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
Find out what your peers are saying about BigPanda vs. Everbridge IT Alerting and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.