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BlackBerry Cylance Cybersecurity vs Trellix Endpoint Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
20th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Trellix Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
9th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
99
Ranking in other categories
Extended Detection and Response (XDR) (14th)
 

Mindshare comparison

As of March 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.2%, down from 1.5% compared to the previous year. The mindshare of Trellix Endpoint Security is 3.1%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
AhmedEl-Tayeb - PeerSpot reviewer
Good user behavioral analysis and helpful patching but needs better support services
Some of our products have a first and second line owned by us. We are giving support services to the customers instead of the vendor. Some other products are supported directly by the technology vendor, however. Technical support from the vendor is very bad. Usually, when the customer submits a ticket, they put a severity level on the case. Whenever the case is very important, and there is a real malfunction in the product on the customer side, and there is something down that needs someone to have a look immediately, it takes more time than it should to even engage with the customer. When someone has to contact the customer and have a remote session within the customer environment, they sometimes lack in terms of communication with the customer. The support centers are located in the East and not all have an acceptable level of English in order to communicate directly with the customer.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution’s AI is its most valuable feature."
"The deployment of updates is easy."
"It provides good insight into the programs, applications, or websites that may need attention."
"The solution is extremely scalable. It's got the hybrid functionality, it's got the system functionality and cloud functionality as well."
"What I like best about CylancePROTECT is its accuracy, as it doesn't give many false positives."
"Endpoints are protected in real-time without the need of a centralized server."
"I rate the tool a ten out of ten when it comes to the ease of use or management part."
"CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs."
"The DLP and user interface are the most valuable feature."
"The product has a robust reporting feature"
"Trellix Endpoint Security's dashboard is very flexible, and I can create my own user-specific dashboard depending on user privilege or preference."
"The reporting capabilities are a valuable feature. In enables more visibility on our network."
"The performance is good."
"Would benefit with the addition of DLP features."
"It also allows multifunctionality within a single platform."
"We like the management of the ePO, and we like the management console."
 

Cons

"It should have better support for Windows and Mac."
"I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable."
"I would like to see a better UI in terms of sifting through more specific data and providing analytics. A little bit more would be nice."
"I would say one thing that they might need to bring in is protection for mobile devices."
"It's a good solution but some features just need to be updated."
"The security scripting needs improvement. It needs deeper security for scripting."
"The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems."
"​Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment."
"The product could do more to keep administration alerted to detected threats on endpoints."
"The interface is complex."
"An area in need of improvement involves the overview, which usually does not enable one to get the value in reports."
"We have had some of our clients not happy with McAfee Endpoint Security because it blocks some of the applications they are trying to use. They should make it easier to unblock applications."
"Tech support is not as helpful as they were in the past."
"An area of improvement for this solution is to make it easier to manage."
"Sometimes, while installing the ePO, we were getting so many errors and I don't know why it happened."
"The resolution time should be faster."
 

Pricing and Cost Advice

"CylancePROTECT is an affordable solution."
"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"The licensing part of the product is too expensive compared to other solutions in the market."
"We would just add more if there are new users, but right now you just need one license for per user."
"The solution provides me with competitive pricing."
"Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.​"
"The product cost is about $5, per user, per month."
"We pay our license on a yearly basis and have just renewed for two years."
"The price of McAfee is pretty similar to Symantec, and there are no costs in addition to the standard licensing fees."
"We pay for the license on an annual basis."
"The initial price is very good as they give good initial discounts, but it seems a little expensive once you renew the license."
"This product is costly."
"Its price is very high. It is higher than its competitors, and it should be less."
"Trellix Endpoint Security is an inexpensive platform."
"McAfee's prices are flexible and can be quite competitive, although there are other solutions that are even more so."
"I rate Trellix Endpoint Security a nine out of ten for pricing."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
13%
Government
8%
Financial Services Firm
7%
Educational Organization
44%
Government
9%
Computer Software Company
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
How does McAfee Endpoint Security compare with MVISION?
The flexible manageability of McAfee Endpoint Security is one of our favorite aspects of this solution. You can deploy various components as desired with McAfee Endpoint Security, whereas many othe...
What do you like most about McAfee Endpoint Security?
It provides a robust defense against cybersecurity threats while offering user-friendly features like notifications and approval prompts.
What is your experience regarding pricing and costs for McAfee Endpoint Security?
Trellix Endpoint Security is cost-effective and provides excellent value for money, with no need for extra expenses for premium support.
 

Also Known As

Blackberry Protect
McAfee Endpoint Security, McAfee Endpoint Protection, Intel Security Total Protection for Endpoint, McAfee Complete Endpoint Protection
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
inHouseIT, Seagate Technology
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Trellix Endpoint Security and other solutions. Updated: March 2025.
842,592 professionals have used our research since 2012.