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BlackBerry Cylance Cybersecurity vs Trellix Endpoint Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
19th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Trellix Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
10th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
99
Ranking in other categories
Extended Detection and Response (XDR) (13th)
 

Mindshare comparison

As of April 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.5% compared to the previous year. The mindshare of Trellix Endpoint Security is 3.0%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
AhmedEl-Tayeb - PeerSpot reviewer
Good user behavioral analysis and helpful patching but needs better support services
Some of our products have a first and second line owned by us. We are giving support services to the customers instead of the vendor. Some other products are supported directly by the technology vendor, however. Technical support from the vendor is very bad. Usually, when the customer submits a ticket, they put a severity level on the case. Whenever the case is very important, and there is a real malfunction in the product on the customer side, and there is something down that needs someone to have a look immediately, it takes more time than it should to even engage with the customer. When someone has to contact the customer and have a remote session within the customer environment, they sometimes lack in terms of communication with the customer. The support centers are located in the East and not all have an acceptable level of English in order to communicate directly with the customer.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is extremely scalable. It's got the hybrid functionality, it's got the system functionality and cloud functionality as well."
"Has good RAM capacity for the power I need"
"On the management side, we liked the way it displays things."
"The solution is stable."
"Two or three years ago when the WannaCry virus struck, the people that were on Cylance were the ones that weren't affected."
"CylancePROTECT is a fairly decent antivirus."
"​Centralized dashboard online which can be used for managing a huge product."
"I rate the tool a ten out of ten when it comes to the ease of use or management part."
"The new central console is better than the earlier one."
"The solution is reliable."
"The solution is a reliable and mature product. Its reporting function is robust, and the user interface is easy to use. End users can create customized reports with detailed reporting for any computer and export them in PDF or other formats. This reporting capability is very robust."
"The solution provides a data view of the Alpha systems with Trellix installs and makes small changes to the central management console. Nothing on the endpoints themselves works, but it focuses more on the management side."
"This is a good solution for antivirus and malware protection."
"Dynamic Application Containment."
"We really like the dashboard from Trellix and we've found that it's pretty informative."
"The most valuable features of the solution include DLP (data loss prevention), CASB (cloud access security broker) functionality, endpoint encryption, and cloud workload security."
 

Cons

"The stability could be improved."
"The solution’s technical support could be improved."
"It's a good solution but some features just need to be updated."
"They could improve on the false positives, reporting and whitelisting features."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"CylancePROTECT could be improved in its technical support and communication."
"The user interface is outdated."
"It was not effective. There were a lot of false positives, even when we use Adobe, and everybody uses Adobe, which is not a threat."
"There are more secure featured solutions from McAfee on the market but for smaller companies like ours, they are too expensive."
"An area in need of improvement involves the overview, which usually does not enable one to get the value in reports."
"I would like to see more integration with third-party products."
"One of the drawbacks is that it is not 100% secure."
"We would like to see all the features available on cloud."
"The vendor should simplify the way they bundle the products because it's very hard to explain to customers what products contain which features."
"We know that McAfee isn't the best antivirus and it can't protect us 100%, although we are okay with the level of protection that it gives us."
"We have a lot of problems with the user experience and it's difficult to implement. MacAfee's better than the ancient anti-virus solutions but it's a little slow to resolve. Many files with malware were destroyed through the network, and MacAfee doesn't detect anything."
 

Pricing and Cost Advice

"It's not so heavily priced; rather, it's average and decent."
"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"This cost of the license is approximately $5 USD monthly per user."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"It provides good value by striking a balance between cost-effectiveness and feature richness."
"I do licensing on an annual basis and this is what I always recommend to my clients over the monthly option."
"The license costs are very reasonable, around 1,000 to 1,200 rupees per year."
"Since the maintenance is done by our own team, the price of the subscription should really be cheaper."
"The price of McAfee is pretty similar to Symantec, and there are no costs in addition to the standard licensing fees."
"The solution is not an expensive tool. Compared to other options, it's mostly average-priced. I've deployed it for customers ranging from 100 nodes to over 5,000 nodes. Its renewal prices are very low, and it offers both perpetual and subscription licenses. With a perpetual license, the product will keep working as long as it's not end-of-life, which benefits companies."
"Compared to Bitdefender, Trellix Endpoint Security is more expensive, but considering it comes with DLP, the solution's price is fine."
"Annual license fee is good"
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
12%
Government
8%
Financial Services Firm
7%
Educational Organization
44%
Government
9%
Computer Software Company
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
How does McAfee Endpoint Security compare with MVISION?
The flexible manageability of McAfee Endpoint Security is one of our favorite aspects of this solution. You can deploy various components as desired with McAfee Endpoint Security, whereas many othe...
What do you like most about McAfee Endpoint Security?
It provides a robust defense against cybersecurity threats while offering user-friendly features like notifications and approval prompts.
What is your experience regarding pricing and costs for McAfee Endpoint Security?
Trellix Endpoint Security is cost-effective and provides excellent value for money, with no need for extra expenses for premium support.
 

Also Known As

Blackberry Protect
McAfee Endpoint Security, McAfee Endpoint Protection, Intel Security Total Protection for Endpoint, McAfee Complete Endpoint Protection
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
inHouseIT, Seagate Technology
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Trellix Endpoint Security and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.