BMC TrueSight Operations Management vs IDERA SQL Diagnostic Manager for SQL Server comparison

BMC and IDERA are both solutions in the Event Monitoring category. BMC is ranked #2 with an average rating of 7.5, while IDERA is ranked #12 with an average rating of 7.0. BMC holds a 13.2% mindshare in EM, compared to IDERA’s 1.6% mindshare. Additionally, 86% of BMC users are willing to recommend the solution, compared to 92% of IDERA users who would recommend it.

BMC TrueSight Operations Ma...

Read 50 BMC TrueSight Operations Management reviews

1,693 Views
1,172 Comparison Views

86% willing to recommend

IDERA SQL Diagnostic Manage...

Read 9 IDERA SQL Diagnostic Manager for SQL Server reviews

168 Views
115 Comparison Views

92% willing to recommend

BMC TrueSight Operations Ma...

IDERA SQL Diagnostic Manage...

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Executive Summary

We performed a comparison between BMC TrueSight Operations Management and IDERA SQL Diagnostic Manager for SQL Server based on real PeerSpot user reviews.

Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed BMC TrueSight Operations Management vs. IDERA SQL Diagnostic Manager for SQL Server Report (Updated: October 2024).

Buyer's Guide

BMC TrueSight Operations Management vs. IDERA SQL Diagnostic Manager for SQL Server

October 2024

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Categories and Ranking

BMC TrueSight Operations Ma...

Ranking in Event Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (18th), IT Infrastructure Monitoring (17th), Cloud Monitoring Software (19th), AIOps (6th)

IDERA SQL Diagnostic Manage...

Ranking in Event Monitoring

12th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Database Development and Management (12th)

Mindshare comparison

As of November 2024, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 13.2%, down from 19.2% compared to the previous year. The mindshare of IDERA SQL Diagnostic Manager for SQL Server is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

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SeniorDB3550

Senior DBA Lead at a government with 10,001+ employees

Proactively alerts us on a wide variety of issues, but it has not scaled out well with our large environment

We get hundreds of alerts per day, because we manage so many different servers and databases, that alert us to disk space issues, query issues, a wide variety of things. We take that information and we're able to make proactive decisions as to what we need to do. In terms of the solution helping us with performance monitoring and diagnostics, sticking with the alerting feature, we're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action. Overall, it has allowed us to do more with database management and run more databases on a given server, because we're able to isolate issues quicker and take the proactive steps necessary to correct them. We were spread out with many servers running databases. We've consolidated some 80 servers down to just a handful. We're getting more bang for the buck out of the equipment that we have.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."

"It is very helpful to be able to apply rule-based routing to alerts."

"The ability to pull hosts together to show what processes are running, so it can be used for change management."

"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."

"The solution has a very good business event manager tool."

"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."

"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."

"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."

More BMC TrueSight Operations Management pros

"Memory and CPU utilization features are good."

"The best part of SQL DM is the ability to customize alerts and counters. This allows our team to find an issue then alert on the issue at a granular level."

"SQL DM made troubleshooting much easier and allowed multiple people to look into an issue with confidence."

"The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2."

"The ability to go back and look at historical data is the most valuable feature."

"We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action."

"Monitors and alerts on our mission critical instances in real-time on a 24/7 basis."

Cons

"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."

"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."

"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."

"It would be better if the initial setup and deployment were more straightforward."

"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."

"The dashboard and performance graphs should include a way to automatically schedule and export reports."

"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."

"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."

More BMC TrueSight Operations Management cons

"We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing."

"It would helpful if SQL DM could mark when changes are made within the program."

"One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level."

"I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency."

"They can improve checking the status of the CPU, memory, and IO utilization from each task."

"I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome."

"The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that."

Pricing and Cost Advice

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."

"Other products are more expensive than BMC TrueSight."

"The solution is based on endpoints and knowledge models which can be costly."

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."

"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

More BMC TrueSight Operations Management pricing and cost advice

"The pricing is reasonable, it's comparable with the competitors."

"We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking."

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Computer Software Company

14%

Government

Manufacturing Company

Financial Services Firm

14%

Government

12%

Computer Software Company

11%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

See all answers

What do you like most about IDERA SQL Diagnostic Manager for SQL Server?

The ability to go back and look at historical data is the most valuable feature.

See all answers

What needs improvement with IDERA SQL Diagnostic Manager for SQL Server?

One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level. In future releases, I w...

See all answers

What is your primary use case for IDERA SQL Diagnostic Manager for SQL Server?

We use it mainly for monitoring, including CPU, memory, and disk space, and for troubleshooting purposes.

See all answers

Comparisons

BMC Helix Monitor vs BMC TrueSight Operations Management

Compared 26% of the time

Dynatrace vs BMC TrueSight Operations Management

Compared 16% of the time

ServiceNow IT Operations Management vs BMC TrueSight Operations Management

Compared 8% of the time

Zabbix vs BMC TrueSight Operations Management

Compared 8% of the time

Splunk ITSI (IT Service Intelligence) vs BMC TrueSight Operations Management

Compared 7% of the time

More BMC TrueSight Operations Management Competitors

SolarWinds Database Performance Analyzer vs IDERA SQL Diagnostic Manager for SQL Server

Compared 37% of the time

Redgate SQL Toolbelt Essentials vs IDERA SQL Diagnostic Manager for SQL Server

Compared 24% of the time

Quest Spotlight vs IDERA SQL Diagnostic Manager for SQL Server

Compared 16% of the time

Quest Foglight for Databases vs IDERA SQL Diagnostic Manager for SQL Server

Compared 13% of the time

PagerDuty Operations Cloud vs IDERA SQL Diagnostic Manager for SQL Server

Compared 11% of the time

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Product Reports

Buyer's Guide

BMC TrueSight Operations Management

November 2024

BMC TrueSight Operations Management report

Download BMC TrueSight Operations Management product report

Buyer's Guide

IDERA SQL Diagnostic Manager for SQL Server

November 2024

IDERA SQL Diagnostic Manager for SQL Server report

Download IDERA SQL Diagnostic Manager for SQL Server product report

Also Known As

ProactiveNet, TrueSight Operations Management

IDERA SQL DM, IDERA SQL Diagnostic Manager

Learn More

BMC

IDERA

Overview

BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

BMC TrueSight Operations Management Features

BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

TrueSight Smart Reporting
Broad monitoring capabilities
Hundreds of integrations
Event grouping
Proactive alerts
Incident tickets
Cause analysis
Automated log analysis

BMC TrueSight Operations Management Benefits

Some of the benefits of using BMC TrueSight Operations Management include:

Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.

Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.

Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.

Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.

Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

Reviews from Real Users

Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”

SQL Diagnostic Manager for SQL Server helps database administrators to find and fix SQL Server performance problems in physical, virtual, and cloud environments. Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad PowerShell integration, complete customization, and extensive support for current and legacy SQL Server and Windows.

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Padnos, University of Notre Dame, D4, Infeon Technologies, Chevron, LC Waikiki, Sisters of Saint Francis Health Services, Seattle Cancer Care Alliance, CVE, Colorado State University, St. Charles, Chaucer PLC, 1-800-Flowers, Ancoris, Money Management, National Opinion Research Center, California Department of Health, Plexus; Aviva, Burlington Northern Santa Fe, CBS, Comcast, Google, Merck, Regions Financial, Schneider Electric, Tata Consultancy Services, Verizon Communications, Zurich Financial Services

Buyer's Guide

BMC TrueSight Operations Management vs. IDERA SQL Diagnostic Manager for SQL Server

October 2024

Free Report: BMC TrueSight Operations Management vs. IDERA SQL Diagnostic Manager for SQL Server

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