We performed a comparison between BMC TrueSight Operations Management and IDERA SQL Diagnostic Manager for SQL Server based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"The initial setup of BMC TrueSight Operations Management was easy."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2."
"Monitors and alerts on our mission critical instances in real-time on a 24/7 basis."
"We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action."
"Memory and CPU utilization features are good."
"The best part of SQL DM is the ability to customize alerts and counters. This allows our team to find an issue then alert on the issue at a granular level."
"SQL DM made troubleshooting much easier and allowed multiple people to look into an issue with confidence."
"The ability to go back and look at historical data is the most valuable feature."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"Deployment requires lots of resources (servers). It has too many consoles."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"They can improve checking the status of the CPU, memory, and IO utilization from each task."
"It would helpful if SQL DM could mark when changes are made within the program."
"One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level."
"We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing."
"The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that."
"I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency."
"I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome."
More BMC TrueSight Operations Management Pricing and Cost Advice →
More IDERA SQL Diagnostic Manager for SQL Server Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 50 reviews while IDERA SQL Diagnostic Manager for SQL Server is ranked 12th in Event Monitoring with 9 reviews. BMC TrueSight Operations Management is rated 8.2, while IDERA SQL Diagnostic Manager for SQL Server is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of IDERA SQL Diagnostic Manager for SQL Server writes "Proactively alerts us on a wide variety of issues, but it has not scaled out well with our large environment". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas IDERA SQL Diagnostic Manager for SQL Server is most compared with SolarWinds Database Performance Analyzer, Quest Spotlight, Redgate SQL Toolbelt, Quest Foglight for Databases and SQL Sentry. See our BMC TrueSight Operations Management vs. IDERA SQL Diagnostic Manager for SQL Server report.
See our list of best Event Monitoring vendors.
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.