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BMC TrueSight Operations Management vs Microsoft System Center comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Cloud Monitoring Software
20th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (22nd), Event Monitoring (2nd), IT Infrastructure Monitoring (26th), AIOps (8th)
Microsoft System Center
Ranking in Cloud Monitoring Software
24th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Application Infrastructure (13th)
 

Mindshare comparison

As of April 2025, in the Cloud Monitoring Software category, the mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.3% compared to the previous year. The mindshare of Microsoft System Center is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Ajinkya Mohod - PeerSpot reviewer
Makes user management and application management easy for users
Speaking about the impact of the automation feature that impacted our company's operational efficiency, I can say that the complete tool works on automation. You just have to configure it, and it works, especially in areas like auto-patching updates. I suggest that others can definitely go ahead with Microsoft System Center, especially beginners who choose it, can get hands-on experience with it, and acquire a good understanding of how things work. In terms of the value and benefits derived from the use of the solution, I can say that my company's operations have been made simpler because of the product, especially in areas like user management and application management where we have been benefited a lot. I rate the tool a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The Event Management is outstanding; still is the most interesting part of the product."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"It is very helpful to be able to apply rule-based routing to alerts."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"We like Microsoft System Center's Operations Manager. That is primarily why we use it."
"It can generate KPIs and management reports with monthly presentations on activities and updating the environment (success and failure)."
"The detail in the alarms is great."
"The most valuable feature of the solution stems from the fact that it helps us manage our company's application pool, license pool, application update pool, and OS updates."
"The deployment and asset management features are the most valuable. These are the product's main features."
"The tool has many valuable features, including license tracking, software deployment, and installation deployment. However, we primarily use it for Windows updates and deployment for Windows servers and desktops. It's a complex product but very well-managed. If you use all the features, they will be valuable to your organization. It allows you to deploy desktops, manage patches, and track various features."
"The product's initial setup phase was easy."
"Managment Packs for Microsoft-specific products, help us implement the best practices for each product."
 

Cons

"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"The product must provide application or service monitoring features."
"More modules for less popular applications and better documentation."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The UI for the end users could be improved and more flexible than it is now."
"Most of the documentation is online, however, there are some gaps there. The product documentation still refers back to the 2012 Server. We're pretty much in 2022. There's a ten-year gap there."
"System Center hasn't updated to keep up with the industry. It needs improvements in the user interface, ease of use, and overall product functionality, particularly the cloud-monitoring features. It needs more capabilities to monitor AWS and Azure infrastructure."
"The multi-tenancy support needs to be improved. We need to have the ability to manage several different environments from one central point of administration."
"The platform performance and responsiveness need improvement. It still demands high computing resources."
"Something super important that we need is this integration via Intune Configuration Manager."
"In Microsoft System Center, it is difficult to follow the steps to create dataflows at times."
"The platform's performance could be improved. Additionally, its UI needs to be well-upgraded and work faster."
"Microsoft System Center should be easier to manage. However, it is complex to deploy, so people hesitate to use it. Though it has many features, such as licensing, asset tracking, and software deployment, we mainly use it for Windows updates. It protects many screens and integrates with databases, but it's complex compared to other solutions. Many now use cloud-based products or other tools like Automox to deploy updates and manage vulnerabilities."
 

Pricing and Cost Advice

"The cost depends on the usage."
"The solution is based on endpoints and knowledge models which can be costly."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"Other products are more expensive than BMC TrueSight."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"The tool is moderately expensive."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"Microsoft System Center's licensing is costly."
"It's rolled into our enterprise subscription. The entire subscription is around $25,000 a year, however, that covers all the products that we use."
"I know that sometimes there is some reduction in the prices of Microsoft System Center because of the costs of Microsoft SQL Server, which can be advantageous."
"Microsoft System Center is quite expensive."
"I rate the product price as five to six on a scale of one to ten, where one means it is cheap and ten means it is expensive."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."
"We maximized our license investment."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
7%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What needs improvement with Microsoft System Center?
Microsoft System Center should be easier to manage. However, it is complex to deploy, so people hesitate to use it. Though it has many features, such as licensing, asset tracking, and software depl...
 

Also Known As

ProactiveNet, TrueSight Operations Management
MS System Center
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Kassen_rztliche Vereinigung Nordrhein, Magyar Telekom Nyrt., Adeka, QualCare, Aeriandi, UniCredit Bank d.d., Mostar, Allianz Australia Ltd., Grupo Familia
Find out what your peers are saying about BMC TrueSight Operations Management vs. Microsoft System Center and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.