OpenText ALM / Quality Center vs Rally Software comparison

OpenText ALM/Quality Center and Rally Software compete in the ALM (Application Lifecycle Management) category. OpenText stands out with superior bug traceability and customization, while Rally is favored for ease of use and agile support.

Features: OpenText ALM offers advanced bug traceability, extensive customization options, and robust integration capabilities with automation tools. These features are particularly beneficial for larger organizations with intensive testing needs. Rally Software, on the other hand, is designed to create a cohesive agile management atmosphere, boasting high customizability and strong integration with agile methodologies, making it ideal for agile-focused organizations.

Room for Improvement: OpenText ALM faces criticism for its high cost, complex interface, outdated UI, limited browser compatibility, and lack of support for flexible agile models. Rally Software, while strong in agile support, could improve its integration capabilities, reporting features, and Kanban functionalities.

Ease of Deployment and Customer Service: OpenText ALM offers flexible deployment options on-premises, private, and hybrid clouds, yet users report inconsistent customer service. Rally Software is praised for straightforward public cloud deployment and generally receives positive feedback for responsive customer service.

Pricing and ROI: OpenText ALM is perceived as expensive, with high licensing costs potentially limiting access for SMEs, but it offers significant ROI for large enterprises through comprehensive feature usage. Rally, also considered costly, is more appealing to teams focusing on agile due to its simple support of agile methodologies, potentially delivering better ROI for agile-centric projects.