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Caspio vs QuickBase vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of April 2025, in the Rapid Application Development Software category, the mindshare of Caspio is 0.4%, up from 0.4% compared to the previous year. The mindshare of QuickBase is 1.2%, down from 1.3% compared to the previous year. The mindshare of ServiceNow is 11.0%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Timothy Soares - PeerSpot reviewer
It's a good solution for those with limited coding experience
The visualization of the data pages could be improved. You have to a lot of tweaking to make the visualization stand out. It's basic, but there are a lot of options. So you really have to do a lot of customizing on that part. They could add some templates that are more attractive than the basic ones. It would be helpful if you could start with something that's already built rather than working on standard templates from scratch.
Daniel Ream - PeerSpot reviewer
Reliable, user-driven platform, that is scalable
I would highly recommend working closely with QuickBase and taking advantage of their subcontractors who specialize in building QuickBase apps. QuickBase does a great job of connecting potential users with these subcontractors. However, I would also advise tempering expectations and being aware that building and customizing applications in QuickBase takes time. It is a user-driven platform, so it requires investment and effort to create meaningful solutions. I would rate QuickBase a ten out of ten. I believe that if implemented properly, QuickBase can provide immense value to any organization. It can be used for various purposes such as managing purchase orders, tracking change orders, and monitoring project metrics. By using QuickBase as a central hub, it becomes a reliable and trustworthy source for project-related information. This ability to consolidate and organize data makes it an invaluable tool. Moreover, any solution that helps transform information from individual knowledge into a structured database is undoubtedly a worthwhile investment.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Caspio was user-friendly compared to other solutions. As someone who doesn't know a lot about coding, I found it easy to create a web application on this platform."
"I run my own business and the solution allows me to invoice and pay for additional resources. It has helped me in terms of invoicing, quoting, and doing recruitment measures."
"It has superb ease of use and no code needed to create and build apps and databases."
"QuickBase is an excellent product and it is very easy to get support."
"We have made good use of the ability in QuickBase to add multiple apps for various departments and purposes, while some apps are shared."
"It is low-code. We are able to go in and create apps quickly. It is very helpful for the size of our company. We're a mid-size company, and at this moment, we don't need anything externally. We don't have to go out and consult a consulting firm to build something from the ground up. So, the ease of that and being able to get development quickly up and running has been good for us."
"QuickBase reminds me when a software license or a hardware support contract is near expiration so that I can initiate our company's procurement process in time and not miss a deadline."
"One of the valuable features of Quick Base is its ability to function as a content management system without the need for SQL."
"The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making tasks like updating data based on specific conditions much easier."
"I like the ease of use."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"The solution's initial setup process is easy."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"SPM and ITSM features are the most helpful."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"The subsequent chain of tasks, I believe, is valuable."
 

Cons

"The visualization of the data pages could be improved. You have to a lot of tweaking to make the visualization stand out. It's basic, but there are a lot of options. So you really have to do a lot of customizing on that part. They could add some templates that are more attractive than the basic ones. It would be helpful if you could start with something that's already built rather than working on standard templates from scratch."
"This rule: The Maximum is 60 rules. We need to provide more in order to improve.​"
"There is room for improvement in terms of user-friendliness."
"The mobile app has improved, but it still needs work."
"The user interface of Quick Base is complex. It can be difficult to navigate, and ideally, it should be simplified to facilitate use by anyone, not just certified individuals."
"When learning QuickBase, I noticed a shift in its cost structure. It operated on a cost-efficient model tied to the number of users, with invoicing based on applicants."
"I would like to see better options for producing paper reports from Quick Base, rather than viewing things exclusively on screen."
"They could enhance the ability to link records between tables directly without the need for additional automation to increase space and time."
". For example, we need a third-party to create and save a document in PDF, MS Word, or MS Excel format. The document saving capability is probably the feature that we most often have to procure from an outside provider."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"It's missing monitoring capabilities."
"ServiceNow doesn't cater to the Middle Eastern market."
 

Pricing and Cost Advice

Information not available
"The solution is expensive and geared toward enterprise-level clients."
"The product is cheap when compared to other products."
"Quickbase is probably not the cheapest app out there. That said, it is worth its weight in gold. There is no other app that I know of in the market today that can do what Quickbase does."
"The pricing for the tier my company used included ten seats and the subcontractor, amounting to approximately $18,000 USD per year."
"You have to negotiate the price because it varies based on the number of users you have, as well as how much cloud storage space you need."
"It is probably about 300 per license per person. There is just the licensing cost. There are no additional costs."
"The pricing for QuickBase is pretty straightforward, It is based on a per user/per month licensing fee."
"We felt the pricing and licensing for QuickBase were easy enough to understand, fair and competitive."
"There are licensing fees."
"I would say it is moderately expensive, ranging from six to seven on a scale of ten."
"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
"The CapEx version is great."
"In Tunisia, the companies find the licensing costs to be expensive."
"It is fairly expensive."
"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
76%
Computer Software Company
3%
Financial Services Firm
3%
Healthcare Company
2%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about QuickBase?
The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making...
What is your experience regarding pricing and costs for QuickBase?
Pricing could be cheaper. I rate it around a seven out of ten. Mainly larger companies use it, which influences the p...
What needs improvement with QuickBase?
The user interface of Quick Base is complex. It can be difficult to navigate, and ideally, it should be simplified to...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Also Known As

No data available
Quick Base, TSheets
No data available
 

Overview

 

Sample Customers

Florida Department of Health, AdvanceKentucky, Japan Center for International Exchange (JCIE), Philips, Comcast, Coca Cola, HP, Whirlpool, Verizon, Lenovo, Yale University
Procter & Gamble, Tesla, Norwegian Cruise Line, Google, Metso, Agero, Kayak, PTC, Patra Corp, TomTom, Southwest Airlines, FedEx Office
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Microsoft, ServiceNow, OutSystems and others in Rapid Application Development Software. Updated: March 2025.
849,475 professionals have used our research since 2012.