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Cisco Secure Email vs Forcepoint Secure Web Gateway comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Organizations saw increased productivity, cost savings, and enhanced security with Microsoft Defender for Office 365's advanced features.
Sentiment score
6.7
Cisco Secure Email enhances security, reduces costs, and boosts productivity, providing ROI similar to preventive insurance against breaches.
Sentiment score
6.4
Forcepoint Secure Web Gateway offers high returns through efficient cloud management, security assurance, and reduced resource needs for organizations.
It has also decreased our time to detection and response by about 15 to 20 percent.
 

Customer Service

Sentiment score
6.9
Microsoft Defender for Office 365 support is praised for responsiveness but has inconsistencies, especially in first-level assistance.
Sentiment score
7.3
Cisco Secure Email is praised for its knowledgeable, proactive support with quick resolutions, despite occasional delays for some users.
Sentiment score
6.5
Forcepoint Secure Web Gateway support varies in efficiency; response times and expertise depend on package and location.
Any issues are addressed quickly by Microsoft's support.
Customer service and support have been fantastic.
Cisco's tech support can be hit or miss, depending on the engineer you get.
The support is pretty decent, with a rating of eight out of ten.
There are instances where both the response time and technical support quality need improvement.
 

Scalability Issues

Sentiment score
8.1
Microsoft Defender for Office 365 scales effectively, seamlessly expanding capacity with minimal maintenance, suitable for large and growing organizations.
Sentiment score
7.4
Cisco Secure Email excels in scalability, supporting large enterprises seamlessly, with minor hardware challenges noted by some users.
Sentiment score
7.4
Forcepoint Secure Web Gateway is highly scalable, supporting large enterprises, with successful expansion through hardware or cloud solutions.
We have never faced scalability problems, and Microsoft manages it effectively.
The on-premises hardware is not very scalable, but switching to the SaaS offering is expected to improve scalability.
 

Stability Issues

Sentiment score
7.7
Microsoft Defender for Office 365 is reliable, with 99.9% availability and efficient bug fixes, offering seamless performance and stability.
Sentiment score
8.1
Cisco Secure Email is praised for reliability, stability, and efficiency, outperforming rivals with minimal issues and high user ratings.
Sentiment score
7.2
Forcepoint Secure Web Gateway is stable and reliable, though some users report minor latency and connectivity issues.
The solution is stable, as we have been using it for the past two years.
Based on my experience, the stability of Cisco Secure Email is very strong.
 

Room For Improvement

Microsoft Defender for Office 365 needs enhanced threat detection, integration, support, usability, documentation, and transparent pricing to address customer concerns.
Cisco Secure Email needs UI improvements, simplified pricing and deployment, enhanced features, and streamlined management for better user experience.
Forcepoint Secure Web Gateway needs enhancements in authentication, reporting, scalability, interface, integration, and support for better performance.
Microsoft could improve by offering recommendations for domain spoofing attacks, especially scenarios where DNS records like SPF, DKIM, and DMARC are not properly published.
The main area for improvement is simplifying the implementation and rollout process.
I would reduce the cost.
The solution should better analyze the actual content rather than only focusing on the email header or origin.
It would be beneficial to have the functionality of the Email Threat Defense integrated into the Email Security Gateway so customers don't have to buy two products for full email protection.
They need to enhance their CASB solutions since currently, the cloud index support is low compared to competitors.
 

Setup Cost

Microsoft Defender for Office 365, often pricey for SMEs, offers extensive security features with complex user-based licensing.
Cisco Secure Email offers robust features and value, with prices varying based on services, usage, and licensing complexity.
Forcepoint Secure Web Gateway offers flexible, user-based pricing; costs vary by environment, user count, and feature additions.
Money-wise, it is a part of the Office 365 suite, making it slightly more expensive compared to Trend Micro.
Microsoft is quite affordable with a lot of features available for any size organization.
Its cost is bundled with other Cisco products.
The licensing is a mess and needs sorting out.
The pricing structure is good as it is user-based or email client-based, which is positive for clients.
 

Valuable Features

Microsoft Defender for Office 365 offers integrated protection with features like anti-malware and threat detection, enhancing security through AI.
Cisco Secure Email offers strong spam and malware protection, seamless Active Directory integration, and customizable security features for effective threat management.
Forcepoint Secure Web Gateway excels in security, flexible policies, real-time analytics, and user-friendly management for comprehensive internet safety.
It ranks the threats and allows us to prioritize those hitting us the hardest, such as email threats.
It provides end-to-end visibility on email threats such as phishing, extending beyond Exchange Online Protection.
Microsoft Defender for Office 365 is now part of a centralized tenant for my entire group.
It is highly effective in catching phishing and spam emails.
It also possesses multiple modules for spam detection, malware detection, and threat intelligence, which are valuable in categorizing emails and determining actions.
It covers everything through email, like antivirus, IDS, and IPS.
As organizations move away from legacy applications and data centers, the SASE architecture and ZTNA-based operations become essential.
 

Categories and Ranking

Microsoft Defender for Offi...
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Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
Email Security (1st), Advanced Threat Protection (ATP) (1st), Microsoft Security Suite (11th)
Cisco Secure Email
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
62
Ranking in other categories
Email Security (2nd), Cisco Security Portfolio (8th)
Forcepoint Secure Web Gateway
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
54
Ranking in other categories
Secure Web Gateways (SWG) (8th), Internet Security (3rd), Web Content Filtering (1st)
 

Mindshare comparison

Email Security
Secure Web Gateways (SWG)
 

Featured Reviews

Tolu Omolaja - PeerSpot reviewer
Great URL scanning and attachment scanning, but I would like more proactive threat analysis
The two main features that prove most beneficial for us are URL scanning and attachment scanning. URL scanning involves an automatic scan of links and emails. When a user clicks on a link within an email, the system promptly checks the link's safety. If the link is deemed safe, access is granted automatically. However, if it is flagged as unsafe, we receive feedback and notification to caution us about the potentially harmful link. At this point, we are presented with the option to proceed or return. I have personally witnessed the system identify a few unsafe links, making this the primary advantage of using the solution. The second crucial aspect is the scanning of attachments. When an email containing an attachment arrives, we receive a notification of the new email, along with information that the attachment is being scanned for threats. This additional layer of security provides peace of mind for our organization. While Microsoft Defender for Office 365 offers numerous features, these two stand out as particularly impressive and valuable to us.
Kostas Karidas - PeerSpot reviewer
Helps prevent security breaches but fails to improve in the area of AI
I have not noticed any impressive advanced threat protection mechanisms in the tool. I don't know if there are any AI features in the product. I don't know if there is any other technology embedded in the solution. Cisco Secure Email successfully mitigated potential email threats. My company has seen plenty of scenarios where Cisco Secure Email successfully mitigated potential email threats, spam emails, and fraudulent domains. The product is good for dealing with spam emails, and it can take care of more than 100 spam emails per day. A huge number of spam emails are monitored with the help of Cisco Secure Email. I would not recommend the product to other businesses because you need to have some kind of expertise in configuring and knowing a bit about the tool's GUI. The tool also lacks in the area of AI mechanics. If I would like to have an overview and review another solution, I would go for another product other than Cisco Secure Email. I can definitely suggest others to look at the product and review it, but I would also recommend that they compare it with the other solutions in the market. I wouldn't prioritize Cisco Secure Email over other tools. Either the support partner of the product or I take care of the tool's maintenance phase by looking into the configurations and doing some fine-tuning. I rate the tool a seven to eight out of ten.
Shipra Gupta - PeerSpot reviewer
Simple to set up, reliable, and offers great reporting
On the DLP, we are on version 8.9.1, and on the Web Gateway, we are on version 8.5.4. We are using both on-premises and cloud deployments. We are integrators. I am mainly dealing in Forcepoint, including Forcepoint Web Gateway, Forcepoint DLP, and a little bit of Forcepoint Email as well. The presales part of the onboarding process has to be very, very proper. Whatever requirements the users are looking for, that should be put on paper, however. Otherwise, if they're expecting something else and the solution is providing something else, this sometimes creates an issue at a later date. Clients need to know what they are getting into. I’d rate the solution eight out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
9%
Manufacturing Company
8%
Government
6%
Educational Organization
33%
Computer Software Company
16%
Financial Services Firm
8%
Manufacturing Company
4%
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Defender for Office 365?
Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of variou...
What is your experience regarding pricing and costs for Microsoft Defender for Office 365?
Money-wise, it is a part of the Office 365 ( /products/office-365-reviews ) suite, making it slightly more expensive ...
What needs improvement with Microsoft Defender for Office 365?
The main area for improvement is simplifying the implementation and rollout process. There are many conditions to be ...
What do you like most about Cisco Secure Email?
Cisco Secure Email is a budget-friendly solution.
What is your experience regarding pricing and costs for Cisco Secure Email?
The pricing structure is good as it is user-based or email client-based, which is positive for clients.
What needs improvement with Cisco Secure Email?
The user interface of the Email Security Gateway ( /products/security-gateway-reviews ) should be improved. It would ...
What do you like most about Forcepoint Secure Web Gateway?
The product's user management is an area where my company does not face any challenges.
What is your experience regarding pricing and costs for Forcepoint Secure Web Gateway?
The price for Forcepoint Secure Web Gateway is normal, rated around five to six out of ten.
What needs improvement with Forcepoint Secure Web Gateway?
Forcepoint Secure Web Gateway ( /products/forcepoint-secure-web-gateway-reviews ) could be improved by offering a Saa...
 

Also Known As

MS Defender for Office 365
Cisco Email Security, IronPort, Cisco Email Security, ESA, Email Security Appliances
Forcepoint SWG, Websense Web Security, Forcepoint TRITON
 

Overview

 

Sample Customers

Microsoft Defender for Office 365 is trusted by companies such as Ithaca College.
SUNY Old Westbury, CoxHealth, City of Fullerton, Indra
Adventist Health, Alphawest, Amadori, Anoka County, Compartamos Banco, Davies Turner, EverBank, iGATE, Karlstad Municipality, Lake Michigan Credit Union, Scavolini, Smurfit Kappa, Toyota
Find out what your peers are saying about Microsoft, Cisco, Proofpoint and others in Email Security. Updated: April 2025.
849,600 professionals have used our research since 2012.