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Cisco UCS Manager vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024
 

Categories and Ranking

Cisco UCS Manager
Ranking in IT Infrastructure Monitoring
24th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
7th
Average Rating
8.2
Number of Reviews
38
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of Cisco UCS Manager is 1.7%, up from 1.4% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.6%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Joshua Kurian - PeerSpot reviewer
Apr 8, 2024
Used to manage servers, monitor or manage firmware upgrades, and push policies
The solution's SDK and API can be integrated with ServiceNow for ticketing for any purpose. The solution's unified management interface is a central point of management that allows us to manage switches, blades, and storage connectors. One person is enough to maintain the solution. The speed of the network interface has been 100 G since day one. The network is scalable, and GPU nodes can be added seamlessly. Cisco is claiming to support water cooling in the near future. The solution can be easily integrated with other tools and platforms. Compared to Dell, Cisco UCS Manager provides straightforward configuration, reusable policies, and flexibility. Dell lacks a proper GUI for configuring everything. Cisco has only one GUI, which allows us to configure everything, including the network server and server profile. Before releasing each model, Cisco should conduct proper testing or engineering validation to ensure that the customer doesn't face any issues initially. Overall, I rate Cisco UCS Manager a nine out of ten.
VivekSaini - PeerSpot reviewer
Nov 22, 2022
A very capable solution that includes a valuable, user-friendly workflow management tool
Our company has forty team members who use the solution for change management, problem management, and our intake process.  We use the workflow management tool for several provisions. For example, a requester creates the request, it goes to the floor for approval, and then it automatically connects…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I can quickly manage the provisioned servers."
"Creating UCS service profiles for quickly deploying servers and replicating that configuration to another server makes it easier for deployment."
"Cisco UCS Manager is overall a good package because it gives a GUI interface and a CLI."
"From a usability and functionality perspective, Cisco UCS Manager is very good."
"We can configure the Cisco UCS Manager, the profiles and interactions with the resource we manage."
"It is more robust than other solutions. So, the stability is good."
"Cisco UCS has different layers of security, and you can do multiple installations of your LIAMs on top of the server and Blade. You can install VMware, Windows Server, Hyper-V, etc."
"The most valuable features are flexibility and management."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"It's easy to set up."
"ServiceNow IT Operations Management is a stable product."
"I like the solution due to the fact that it's scalable."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"I like the solution mostly for CMDB discovery."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
 

Cons

"The solution's pricing is high and could be reduced."
"The automation within the solution needs to be simplified."
"There is room for improvement in the software part of Cisco UCS Manager. It should be more user-friendly, especially when creating policies."
"I found it a bit of a challenge to get training on UCSM. I've been trying to get that for some time now. I feel like I have to figure it out a lot of things myself. For years I've to log calls with support whenever I've got challenges that I cannot resolve. If I had some training or more manuals, I'd be better able to handle more things on my own."
"Getting a CLI report on routers, switches, or any other CLI configuration device is difficult."
"I would like to see Cisco UCS optionally work as a hyper-converged system because right now, it only operates as a converged system."
"In the next release, I would like to see improvements made to their security."
"The installation and upgrade sytems need to be improved."
"It should have better integrations with other solutions."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The initial setup phase was hard and could be made easier."
"I would like more manual issues to have automated report-facing options."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The product needs to add a workflow insight tool."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
 

Pricing and Cost Advice

"Cisco UCS Manager’s annual licensing fee is expensive."
"With product discounts which can be negotiated, the product is a great value."
"Cisco UCS is more expensive than Dell and HP, but it is more reliable. I see less issues and it's quite stable."
"We need to take a license for each port, which amounts to a big sum."
"You buy the hardware and then you get Cisco UCS Manager for free."
"The pricing for Cisco UCS Manager is okay for its market, so it's a four out of five for me."
"The price of ServiceNow IT Operations Management is expensive."
"There are additional costs, you have to pay more for everything."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The solution is costly compared to the products offered by its competitors."
"It is expensive. It is around 10 Euros per server per month."
"The solution offers yearly licenses and a subscription model for add-on features."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
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Top Industries

By visitors reading reviews
Computer Software Company
32%
Financial Services Firm
13%
Manufacturing Company
7%
Government
7%
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
12%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cisco UCS Manager?
When one server fails, we can attach the service profile to a new server, which saves a lot of time.
What is your experience regarding pricing and costs for Cisco UCS Manager?
Cisco is the most expensive compared to other vendors like Dell and HP when it comes to data center solutions.
What needs improvement with Cisco UCS Manager?
There are options that could make configuration and administration easier. Improving functionalities similar to InterSite within UCS Manager would be beneficial.
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is a little expensive. I rate the product’s pricing a six or seven out of ten, where one is cheap and ten is expensive.
What needs improvement with ServiceNow IT Operations Management?
The main issue with ITOM in an enterprise environment is performance. If you're ingesting hundreds of thousands of events per minute, you need infrastructure capable of handling such a large scale....
 

Also Known As

No data available
ServiceNow ITOM
 

Learn More

 

Overview

 

Sample Customers

Management Science Associates, Peak 10, Virtual Consulting Professionals
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Cisco UCS Manager vs. ServiceNow IT Operations Management and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.