Try our new research platform with insights from 80,000+ expert users

Cisco UCS Manager vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.7
Cisco UCS Manager's excellent technical support excels in responsiveness and issue resolution, though upgrade processes may need multiple tickets.
Sentiment score
7.2
ServiceNow IT Operations Management support is generally prompt and knowledgeable, but some users seek better documentation and faster resolutions.
 

Room For Improvement

Sentiment score
6.9
Cisco UCS Manager needs GUI improvements, better integration, simplified upgrades, enhanced security, and user-friendly, cost-effective deployment solutions.
Sentiment score
6.0
ServiceNow IT Operations Management is costly, complex to deploy, with limited features, difficult integrations, and needs UI, AI, and performance improvements.
 

Scalability Issues

Sentiment score
7.4
Cisco UCS Manager offers scalability and adaptability, though it can require additional managers as environments grow and technology evolves.
Sentiment score
8.4
ServiceNow IT Operations Management is highly scalable, allowing easy expansion, with seamless user addition but potential network integration complexities.
 

Setup Cost

Sentiment score
4.7
Cisco UCS Manager is costly but valued for reliability and stability, offering a comprehensive solution for enterprise data center management.
No sentiment score available
ServiceNow IT Operations Management provides customizable, premium pricing based on customer needs, making it a comprehensive but expensive solution.
 

Stability Issues

Sentiment score
8.2
Cisco UCS Manager is highly stable, with minor issues effectively resolved, earning strong user confidence and high ratings.
Sentiment score
8.6
ServiceNow IT Operations Management is highly stable and reliable, generally rated between seven and nine out of ten.
 

Valuable Features

Sentiment score
8.1
Cisco UCS Manager enhances efficiency with flexible management, easy integration, and comprehensive control across network, storage, and compute resources.
Sentiment score
8.6
ServiceNow IT Operations Management excels in asset discovery, service mapping, user-friendly interface, scalability, and efficient tracking, reducing costs.
 

Categories and Ranking

Cisco UCS Manager
Ranking in IT Infrastructure Monitoring
24th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
7th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
38
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of Cisco UCS Manager is 1.7%, up from 1.4% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.6%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Edwin Mwosa - PeerSpot reviewer
Enhanced network oversight with rapid issue identification and good efficiency
We mainly use Cisco UCS Manager to integrate and manage our Cisco switches across the building. We also utilize it for network integration. It provides an integrated solution for our Cisco environment, streamlining our operations and managing multiple Cisco devices like switches and routers Cisco…
Archana Menon - PeerSpot reviewer
Easy to use and has great orchestration and automation capabilities
The solution's initial setup is straightforward. Complexity always comes when the company requirements are added. There is a reason why ServiceNow is a market leader. If they would also bring in the complex nature like their peers, force companies to stick to out-of-the-box all the time, and bring in product customizations or product revisions, which would force other users not to use customization, then it would not stay like that. ServiceNow should not go the same route as other vendors and restrict their products from being scaled up or scaled down.
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
32%
Financial Services Firm
13%
Manufacturing Company
7%
Government
6%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
12%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cisco UCS Manager?
When one server fails, we can attach the service profile to a new server, which saves a lot of time.
What is your experience regarding pricing and costs for Cisco UCS Manager?
Cisco UCS Manager pricing is on the expensive side. I would rate its affordability at three out of ten. It is not very affordable.
What needs improvement with Cisco UCS Manager?
I would like to see improved visibility into the operating system, enabling us to identify issues directly from the operating system itself. This integration could prevent the need to switch betwee...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is a little expensive. I rate the product’s pricing a six or seven out of ten, where one is cheap and ten is expensive.
What needs improvement with ServiceNow IT Operations Management?
The main issue with ITOM in an enterprise environment is performance. If you're ingesting hundreds of thousands of events per minute, you need infrastructure capable of handling such a large scale....
 

Also Known As

No data available
ServiceNow ITOM
 

Learn More

 

Overview

 

Sample Customers

Management Science Associates, Peak 10, Virtual Consulting Professionals
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Cisco UCS Manager vs. ServiceNow IT Operations Management and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.