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Cisco UCS Manager vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Cisco UCS Manager enhances ROI by minimizing hardware failures, downtime, and maintenance, simplifying management, and integrating efficiently with other tools.
Sentiment score
7.4
ServiceNow IT Operations Management enhances efficiency, accelerating workflows and visibility, with ROI realized between three to 24 months.
I can manage all LAN uplinks and fiber channel storage uplinks directly from UCS Manager.
Cisco UCS Manager provides cost savings by reducing the time support staff spend on long deployments.
It reduced staffing needs from four full-time staff to fewer due to automation.
 

Customer Service

Sentiment score
8.3
Cisco UCS Manager support is praised for expertise and responsiveness, though European support and urgent issues may vary.
Sentiment score
6.3
ServiceNow IT Operations Management's support has swift response times but inconsistent quality, needing improved processes and communication.
For a severity one case, a call ensures immediate assistance and resolution of the matter.
With Intersight, service requests are automatically generated, enhancing the user experience and providing timely resolutions.
Regarding Cisco tech, they are pretty good.
The response time of technical support could be improved.
 

Scalability Issues

Sentiment score
7.6
Cisco UCS Manager offers scalable infrastructure solutions, though constrained by chassis limits, with largely positive user feedback.
Sentiment score
7.6
ServiceNow IT Operations Management offers scalable and integrative solutions ideal for enterprises, despite potential complexity and high licensing costs.
Adding new chassis and extra blades is streamlined.
I would rate the scalability at nine out of ten, probably.
ServiceNow ITOM scales very well to small and medium businesses.
 

Stability Issues

Sentiment score
7.5
Cisco UCS Manager is praised for its stability, reliability, and prompt support, often outperforming competitors in overall robustness.
Sentiment score
7.8
ServiceNow IT Operations Management offers high reliability and stability, despite potential network issues and challenges in larger deployments.
If there's a really complex problem, I would probably give it a ten since it gets escalated quickly.
 

Room For Improvement

Cisco UCS Manager needs a streamlined interface, enhanced support, simpler updates, better integration, affordability, and improved monitoring.
ServiceNow ITOM users find it costly, with concerns on integration, features, scalability, customization, setup complexity, and licensing.
We would benefit from advancements in AI that offer firmware recommendations automatically, reducing the need for human intervention and vendor communication.
When changes are pushed, it can take their phone line off the system for twenty minutes to half an hour.
While it has been improved from using Java to HTML, simplifying the tabs would enhance user experience.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
 

Setup Cost

Cisco UCS Manager is seen as expensive but offers competitive value with bundled discounts, quality, and reliability.
ServiceNow IT Operations Management is perceived as costly but valued for its comprehensive features, often requiring negotiation for discounts.
Recently, we acquired an excellent bundle with significant discounts, with offers like buying three servers and getting one free, along with UCSC and fabric included for free.
As long as they can afford it, there is a setup cost involved.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
 

Valuable Features

Cisco UCS Manager offers unified management, easy deployment, flexible configurations, high availability, and cross-infrastructure security compatibility.
ServiceNow IT Operations Management excels in integration, automation, and cost reduction, offering intuitive navigation and robust IT support.
It supports ease of deployment, allowing for quick mass deployments in the data center, saving time and resources by doing so from a remote location.
Whenever there's a failure of any component, it's very easy to swap because you just disassociate that profile, remove the faulty blade, connect the new blade, and associate that profile, maintaining the same MAC address and worldwide port name.
One of the valuable features is the user interface base, specifically the C user interface.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment.
 

Categories and Ranking

Cisco UCS Manager
Ranking in IT Infrastructure Monitoring
17th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
27
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of Cisco UCS Manager is 1.5%, up from 1.5% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Edwin Mwosa - PeerSpot reviewer
Enhanced network oversight with rapid issue identification and good efficiency
We mainly use Cisco UCS Manager to integrate and manage our Cisco switches across the building. We also utilize it for network integration. It provides an integrated solution for our Cisco environment, streamlining our operations and managing multiple Cisco devices like switches and routers Cisco…
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
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Top Industries

By visitors reading reviews
Computer Software Company
27%
Financial Services Firm
13%
Manufacturing Company
8%
Government
7%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cisco UCS Manager?
When one server fails, we can attach the service profile to a new server, which saves a lot of time.
What is your experience regarding pricing and costs for Cisco UCS Manager?
My experience with the pricing of Cisco UCS Manager ( /products/cisco-ucs-manager-reviews ) is that it is reasonable. Recently, we acquired an excellent bundle with significant discounts, with offe...
What needs improvement with Cisco UCS Manager?
For improvements, while the current graphical user interface is satisfactory, it could be further simplified for different tasks. While it has been improved from using Java to HTML, simplifying the...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Management Science Associates, Peak 10, Virtual Consulting Professionals
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Cisco UCS Manager vs. ServiceNow IT Operations Management and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.