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Clarity SM vs IBM Maximo comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Clarity SM
Average Rating
7.8
Number of Reviews
107
Ranking in other categories
Help Desk Software (21st), IT Service Management (ITSM) (20th)
IBM Maximo
Average Rating
8.0
Number of Reviews
23
Ranking in other categories
Enterprise Asset Management (EAM) (1st), Billing Software (2nd)
 

Mindshare comparison

Clarity SM and IBM Maximo aren’t in the same category and serve different purposes. Clarity SM is designed for IT Service Management (ITSM) and holds a mindshare of 1.2%, up 1.2% compared to last year.
IBM Maximo, on the other hand, focuses on Enterprise Asset Management (EAM), holds 26.9% mindshare, up 25.8% since last year.
IT Service Management (ITSM)
Enterprise Asset Management (EAM)
 

Featured Reviews

Türker Kara - PeerSpot reviewer
Feb 24, 2023
Quite good back-end architecture for end users but the API is very, very bad
Our company uses the solution for system, program, service request, change, and knowledge-based management.  We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations.  We have about…
Jose Pedro Muñoz - PeerSpot reviewer
Apr 25, 2023
A very strong and powerful tool in the market preferred by a variety of industries
The solution is used for a variety of industries like manufacturing, pharmaceuticals, and transportation Work management, optimization, and maintenance indicators are some of the valuable features of the solution. Pricing, purchasing, invoicing areas, and mobility are some areas in the solution…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When users have a problem, they report using Service Desk and it is very useful for this."
"As of late, I really like the BI functions."
"We can search open and closed cases to find what we have done in other incidents."
"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
"It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information."
"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."
"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."
"Scalability is very good. We have scaled to more users and more functionality."
"We were able to scale perfectly.​"
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"Preventive maintenance management."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"​Maximo is very stable. We really do not have problem with stability.​"
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"Provides great flexibility."
"Reliable, very configurable, and it's all integrated in the same database."
 

Cons

"The product needs to have a better user experience in the interface and mobile functionality.​"
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"Report solutions are a little short."
"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."
"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."
"One area that this product can improve is in the mobile user aspect."
"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."
"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."
"The interface is not very easy or user-friendly and is in need of improvement."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"You can get lost using the application"
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline.​"
"The pricing model of the solution has room for improvement as well as the after-sales support."
"The initial setup was complex, because it is a complex product."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
 

Pricing and Cost Advice

"I don't see anyone other than large companies being able to afford this system."
"The pricing is based on a subscription model."
"Pricing is simple, as it’s per concurrent analysts."
"It is a bit expensive, but you definitely get what you pay for. It is worth it!"
"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
"I think pricing of this model is suitable for growing corporations."
"The solution is quite reasonable compared to other solutions in the market."
"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
"IBM Maximo offers a licensing application, and you have to comply with the license."
"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"I do not know about the price of the solution. However, this has been an expensive project overall."
report
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
14%
Manufacturing Company
11%
Real Estate/Law Firm
7%
Educational Organization
36%
Energy/Utilities Company
9%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Clarity SM?
It is the most stable product in the market.
What is your experience regarding pricing and costs for Clarity SM?
The solution is quite reasonable compared to other solutions in the market.
What needs improvement with Clarity SM?
They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they...
What do you like most about IBM Maximo?
It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world.
What needs improvement with IBM Maximo?
Though I liked it a lot, I think it was lagging a lot. It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning. The aforementioned...
What is your primary use case for IBM Maximo?
It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world. With IBM Maximo,...
 

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
Maximo
 

Learn More

 

Overview

 

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: October 2024.
814,649 professionals have used our research since 2012.