We performed a comparison between Clarity SM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The fact that it aligns very well with ITIL. I think that's probably one of my favorite things about it, because it's following up a general best practice for service management."
"We can search open and closed cases to find what we have done in other incidents."
"The new xFlow interface that was introduced for Level 1 analysts really helps the them to achieve the best and fastest result for their users/customers."
"The initial setup is pretty straightforward."
"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."
"Logging every action in Service Desk Manager (SDM)."
"It is the most stable product in the market."
"As of late, I really like the BI functions."
"Maximo is very stable. We really do not have problem with stability."
"We were able to scale perfectly."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"The most valuable features are the ability to create work orders and preventative maintenance."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"Reliable, very configurable, and it's all integrated in the same database."
"The incident management feature is good because it allows you to keep track of and classify issues."
"We would like more information about all the configurations that we have on our infrastructure side."
"The cost of this solution is too high, which is why we're leaving."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"If I had to choose, it would be more around the user interface than the mobile experience."
"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"The initial setup was complex, because it is a complex product."
"There are always ways to improve and make things better."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"The interface is not very easy or user-friendly and is in need of improvement."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews. Clarity SM is rated 7.8, while IBM Maximo is rated 8.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and NetSuite ERP.
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