Clarity SM vs Samanage comparison

Broadcom and SolarWinds are both solutions in the Help Desk Software category. Broadcom is ranked #26, while SolarWinds is ranked #21 with an average rating of 8.0. Broadcom holds a 1.0% mindshare in HDS, compared to SolarWinds’s 1.1% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

501 Views
290 Comparison Views

85% willing to recommend

Samanage

Read 3 Samanage reviews

363 Views
238 Comparison Views

100% willing to recommend

Clarity SM

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and Samanage compete in the service management domain. While Clarity SM is favored for its scalability and integration, Samanage often leads with its customization and automation features.

Features: Clarity SM provides powerful analytics, extensive integration capabilities, and seamless third-party application connectivity. Samanage offers user-friendliness and advanced automation features, including workflow automation and asset management.

Ease of Deployment and Customer Service: Clarity SM requires a more extensive setup but offers a highly adaptable deployment model. Samanage is known for its straightforward implementation process, optimized for quick installation. Clarity SM has responsive support, while Samanage focuses on an intuitive setup that minimizes customer service needs.

Pricing and ROI: Clarity SM is cost-effective with lower setup costs, offering promising ROI by reducing operational overhead. Samanage may have a higher initial investment but delivers substantial ROI through time savings and enhanced productivity.

To learn more, read our detailed Clarity SM vs. Samanage Report (Updated: April 2025).

Buyer's Guide

Clarity SM vs. Samanage

April 2025

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Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

26th

Ranking in IT Service Management (ITSM)

28th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

No ranking in other categories

Samanage

Ranking in Help Desk Software

21st

Ranking in IT Service Management (ITSM)

19th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (14th), License Management (12th)

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of Clarity SM is 1.0%, up from 0.9% compared to the previous year. The mindshare of Samanage is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The use, from administrative stance, is pretty simple; and even from an analyst and employee's stances. It's an easy to use system, as far as ticketing systems go, because some of them can be really inundating and complex."

"We can search open and closed cases to find what we have done in other incidents."

"The UI is very user-friendly."

"Self-service interface means people can check their own tickets."

"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."

"It allows IT to handle users on a personal basis. It allows IT to have a name and a face, and we interact with the end-users."

"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."

"When users have a problem, they report using Service Desk and it is very useful for this."

More Clarity SM pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

Cons

"They should enhance the service desk manager's service point function to be more customizable."

"We would like the CMDB to be populated automatically. At the moment, everything is manually created."

"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."

"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."

"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."

"Ease of support and upgrades need much improvement."

"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."

"If I had to choose, it would be more around the user interface than the mobile experience."

More Clarity SM cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

Pricing and Cost Advice

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"I don't see anyone other than large companies being able to afford this system."

"The solution is quite reasonable compared to other solutions in the market."

"I think pricing of this model is suitable for growing corporations."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"The pricing is based on a subscription model."

"Pricing is simple, as it’s per concurrent analysts."

"It is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

15%

Manufacturing Company

Government

Construction Company

14%

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Clarity SM?

It is the most stable product in the market.

See all answers

What is your experience regarding pricing and costs for Clarity SM?

The solution is quite reasonable compared to other solutions in the market.

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What needs improvement with Clarity SM?

They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they...

See all answers

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

ServiceNow vs Clarity SM

Compared 100% of the time

More Clarity SM Competitors

ServiceNow vs Samanage

Compared 85% of the time

SolarWinds Service Desk vs Samanage

Compared 15% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

Clarity SM

April 2025

Download Clarity SM product report

Buyer's Guide

Help Desk Software

March 2025

Download Samanage product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

No data available

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

Clarity SM vs. Samanage

April 2025

Free Report: Clarity SM vs. Samanage

Find out what your peers are saying about Clarity SM vs. Samanage and other solutions. Updated: April 2025.

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