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Control-M vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.4
Control-M support is praised for responsiveness and expertise, despite occasional response delays and challenges with ticketing and documentation.
Sentiment score
6.9
Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.
Solutions are available on the web.
They do not always provide timely support.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
 

Room For Improvement

Sentiment score
4.5
Control-M needs enhanced reporting, flexibility, automation, integration, reduced costs, and a user-friendly web-based interface for improved usability.
Sentiment score
4.3
Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.
There should be an automation system for developers to set it up more easily and quickly.
We would also like enhanced API support.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
 

Scalability Issues

Sentiment score
7.7
Control-M offers excellent scalability and adaptability, efficiently handling significant workloads across diverse IT environments for enterprise growth.
Sentiment score
7.6
Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.
As the workload on Control-M increases, its scalability is much higher.
It can absorb more workload wherever needed.
 

Setup Cost

Sentiment score
5.3
Control-M pricing is costly for small enterprises but seen as valuable by larger ones due to its features.
Sentiment score
5.6
Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.
Pricing is generally affordable, though some features cost a bit more.
The pricing is expensive, and this is an issue.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
 

Stability Issues

Sentiment score
7.7
Control-M is praised for its stability, reliability, and improved performance, crucial for handling complex, high-volume operations efficiently.
Sentiment score
7.7
Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.
 

Valuable Features

Sentiment score
8.3
Control-M excels in user-friendly automation, integration, and scheduling, enhancing workflow efficiency and reliability across diverse applications.
Sentiment score
8.3
Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.
Automation is more advanced, deployment is fast, and version control has been simplified.
Control-M provides workflow orchestration, including scheduling, deploying, managing, and monitoring workflows.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
 

Categories and Ranking

Control-M
Ranking in Process Automation
3rd
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
119
Ranking in other categories
Managed File Transfer (MFT) (4th), Workload Automation (1st)
Pega Platform
Ranking in Process Automation
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Rapid Application Development Software (5th), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of December 2024, in the Process Automation category, the mindshare of Control-M is 4.2%, up from 3.8% compared to the previous year. The mindshare of Pega Platform is 9.1%, down from 12.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Pedro Fuentes - PeerSpot reviewer
Cost-effective, excellent support, and centralized access and control
They have a department that handles requests for enhancements. I talked to Control-M guys back in October or November when they had a gathering here in Atlanta. We talked about not being able to go back in history in Helix Control-M for more than two weeks. We submitted a request for enhancement. They told us that they are working on it, and they are thinking of expanding that to 30 days. We would like to see it expand to 90 days, but they are working on it. In Control-M, we were able to go back 180 days, but that was on-prem. The storage of that data was on our own servers. We know that storage is money, and we do not expect them to store that much of the data, but at least 30 to 60 days seem proper.
Balaji  Choda - PeerSpot reviewer
Cost-effective wwith good automation and enhanced UI flexibility
Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…
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823,795 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
8%
Insurance Company
6%
Financial Services Firm
27%
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Control-M compare with AutoSys Workload Automation?
Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful because nothing gets left unattended since it is all visible in one place, and th...
What do you like most about Control-M?
First of all, the shift from manual to automation has been valuable. We have a tool that can automate.
What is your experience regarding pricing and costs for Control-M?
Pricing is generally affordable, though some features cost a bit more.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Comparisons

 

Also Known As

Control M
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Learn More

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Overview

 

Sample Customers

CARFAX, Tampa General Hospital, Navistar, Amadeus, Raymond James, Railinc
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Control-M vs. Pega Platform and other solutions. Updated: December 2024.
823,795 professionals have used our research since 2012.