Cortex.io vs IT Care Center comparison

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Cortex.io

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Executive SummaryUpdated on Dec 11, 2025

IT Care Center and Cortex.io are major players in the IT solutions category, with IT Care Center having the upper hand in service customization and ease of use, while Cortex.io excels in security features and automation capabilities.

Features: IT Care Center offers a comprehensive task view, allowing users to manage sub-tasks and create workflows effectively, along with Slack integrations. It is highly flexible and can be personalized without requiring extensive programming skills, making it suitable for onboarding and process customization. Cortex.io emphasizes advanced automation and threat detection, featuring playbook customization and data integration from network sources with real-time performance. It also supports advanced security measures, providing a robust solution for threat handling.

Room for Improvement: IT Care Center could improve its mobile responsiveness, UI design, and global support. Enhancing administration features and common SSO service integrations would be beneficial. Cortex.io users have noted a desire for improved UI simplicity, cost management options, and better threat intelligence integration. Faster synchronization between services and more intuitive interfaces could also enhance its current offering.

Ease of Deployment and Customer Service: IT Care Center is praised for strong support services with quick response times and flexible customization options, making on-premises setups more approachable. Its customer service is known for implementing new processes upon request. Cortex.io, despite supporting hybrid cloud environments, faces criticism for slower response times and a lack of global support, which can impact service accessibility.

Pricing and ROI: IT Care Center provides competitive pricing with a single-license model that reduces overall costs, offering quick ROI by simplifying IT processes and increasing self-service capabilities. It is seen as a cost-effective solution that contributes to significant savings in operational costs. Cortex.io, although more expensive, justifies its cost through enhanced security features and strong SOC environment support, with licensing regarded as reasonable by industry standards, though the higher initial costs might deter some organizations. Its ROI is focused on efficiently enhancing threat response operations.

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: January 2026).

IT Service Management (ITSM)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cortex.io

Ranking in IT Service Management (ITSM)

41st

Average Rating

8.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

IT Care Center

Ranking in IT Service Management (ITSM)

44th

Average Rating

8.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Help Desk Software (44th)

Mindshare comparison

As of February 2026, in the IT Service Management (ITSM) category, the mindshare of Cortex.io is 0.7%, up from 0.2% compared to the previous year. The mindshare of IT Care Center is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
Cortex.io	0.7%
IT Care Center	0.7%
Other	98.6%

IT Service Management (ITSM)

Featured Reviews

reviewer2801571

Cyber Cloud Security & Ai Analyst at a tech vendor with 10,001+ employees

Cloud security has improved as detailed dashboards prioritize vulnerabilities and risks

The best features Cortex.io offers are the dashboard, which is very detailed, and the fact that you can run different kinds of testing such as application security testing, vulnerability management testing, and cloud security testing, allowing you to see the levels and rankings of how vulnerable those situations are, including the risk factors. Out of those features, the dashboard stands out as the most valuable to me because it contains all of the information and analytics that is required. Cortex.io has positively impacted my organization by helping as an accelerator in fixing a bunch of different code reviews and cloud-based systems, and we also use it for client work just to ensure that everything is properly shipped. The specific outcomes from using Cortex.io include quicker insights represented by numbers and graphs, allowing us to see the severity level, the number of open vulnerabilities, and the number of open tickets, which helps us check which one to resolve first.

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Yoram Avraham

Technology and Infrastructure Manager at Colmobil

Simple and quick to implement, easy to use, saves us time and money

This is a very flexible system, which is why I chose the platform. It is flexible with respect to our company processes and workflows, and this is something that is very important to us. The system allows us to configure simple forms and flows, and we use it when new employees are hired, when one transfers from one unit to another, or when one leaves the company. These are the main reasons that I use the functionality of the forms. IT Care Center has very much helped to simplify our IT service management. I have an SLA that commits me to 85% with the company. This platform allows me to provide services at almost 92%. It is very useful from this point of view. This product has helped us to reduce the number of IT tickets because after we have worked on a problem and closed the ticket, we send the user information on what steps we took to solve the problem. With the explanation, a user knows how to deal with the problem if it happens again. The reports also help us to reduce the number of tickets that we have. We look to see what the main reasons are for incidents and look at whether the same problem is recurring. This allows us to fix the problem in basic maintenance, and it has been very successful in helping to reduce the number of related tickets. Using this solution has helped us to reduce costs in two ways, both as a result of having fewer tickets. The first is that we have fewer employees; we have reduced our staff from five people to only three. Second, we have reduced the related hardware costs. We do not need to pay for as many PCs or laptops.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best features Cortex.io offers are the dashboard, which is very detailed, and the fact that you can run different kinds of testing such as application security testing, vulnerability management testing, and cloud security testing, allowing you to see the levels and rankings of how vulnerable those situations are, including the risk factors."

"It runs smoothly and all of the components are very easy to work with."

"All of my staff is quite familiar with the usage and we customize based on our daily needs and based on different profiles. As a manager, I require diagnostics on a weekly or monthly basis. diagnostics. There needs to be some reporting for management and for my customers' management as well. So we created our own template. All of our different staff were required to do their own tagging or own tracking of cases. We create our own templates. I create my own template for my own weekly and monthly reporting to management. It's quite flexible in the sense that we're able to add our own customized views. We are able to easily export all this information into a proper reporting structure."

"IT Care Center enables us to configure simple forms and flows. It makes our daily customer-facing work very efficient and easy. For example, if we want to add some new flows or change something, we have the ability to do it by ourselves in our own time and manner. This makes it very efficient."

"For a user to open a new ticket, it is very simple. That is an important thing. The system is available for users on the main desktop on their computer, so it is very easy to report tickets. It is very clear. Also, we manage the tickets with rules, according to subject and groups, so they are going to the right person in IT."

"It provides the ability to view all information relevant to a task. When you open a task, you can see all sub-tasks and the relevant information underneath it. You don't have to search for all the tasks and cases that are relevant to the same issue. The sub-task listing is the most valuable feature of this solution for us. We are also able to create workflows for things such as new hires and purchase requests. We are using it for onboarding new hires in multiple departments, and we are able to create workflows with IT Care Center. We have subsidiaries, and for every subsidiary, we have different rules. It allows us to put the name of the new hire and the computer and software needs for that subsidiary. Around 30% or 40% of our processes are self-service now. We have additional work to do, but we're getting there. I like the flexibility that IT Care Center provides for creating the forms. I can put the fields, values, dropdowns, etc. It makes things much easier, which is another advantage of this solution. When a user opens a ticket, there are certain values that he or she must enter in order for us to solve the ticket faster. For example, a user must enter his or her email. So, I can create a form with all the things that he or she must do, such as provide an email, phone number, etc. These are required fields. A user can't create a ticket without providing that information. So, it saves time and makes the work efficient."

"We have a lot of automation running from our HR system to IT Care Center. When a ticket has been raised to us, we can notify hiring managers on the status of every employee. We also get notifications in Slack for every ticket opened."

"It also enables us to configure simple forms and flows. The fact that the system is very flexible for adding fields and other forms assists our customer service, as well as myself as the CIO, to easily view my SLAs and KPIs."

Cons

"I have not seen a return on investment, so I cannot share relevant metrics."

"They should have full integration with SSO services, like Okta, creating a full service solution."

"There is no such thing as a perfect solution and in the past, I have contacted support to implement new features."

"There is no global support. With our previous system, we had 24/7 global support. We need much faster support. When I have an issue and raise a ticket, someone should call me back. They can also think about having object-oriented APEX so that the agents can easily create dashboards instead of having to learn the complete APEX language. This is something very important for us. We are using Oracle APEX for creating certain dashboards with KPIs. This is the visual platform that we use to see all the data, and it is very important for us because we get all the BI and data. Currently, we have a vendor who helps us with that because we don't know how to use it ourselves. We want to use it to make more dashboards with more KPIs for every department, but we cannot because we don't have the knowledge. We are very dependent on the vendor and the time he has for us."

"IT Care Center has some room for improvement in regard to mobile. It doesn't have an application, there is only an adaptable web page, and that is less convenient."

"I would like the solution to have a native application for mobile phones. While I have IT Care Center in my mobile, it is not a pure application, like Outlook or Teams."

"The UI screens could be a little bit more modern."

"Our business is quite interesting because we actually look at our staff based on their productivity. So if a case is created where we want to track the productivity of the user, sometimes we look at how many actual hours they clocked in to solve the case. We realized that it would take quite a lot of hours, which was unusually high. We want to look at how we can measure that against a baseline. For example, every user should resolve the issue within three hours. We want a certain baseline where they have to resolve the issue within certain times and if they don't, I would get alerted."

Pricing and Cost Advice

Information not available

"Compared to other products in the market, pricing is reasonable. It does meet our usage and requirements."

"With SysAid, we paid for every end-user. If we had 100 end-users, we had to pay for each one of them. With IT Care Center, we can have as many users as we want. We only pay for the end unit. We have the asset manager and different models that we can use for the same price. So, it reduces costs."

"This product is very cheap when compared to other platforms."

"Buy it as one package, not as modules. That is from my knowledge and experience. Most of the time, it has better pricing. They have flexibility by price size in the negotiation."

"We reduced our costs compared to our previous solution, which was really expensive. We managed to reduce costs by half by switching to IT Care Center, not including any professional services."

"The licensing model is very flexible."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	4
Large Enterprise	2

Questions from the Community

What is your experience regarding pricing and costs for Cortex?

Cortex is an expensive solution.

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What needs improvement with Cortex?

Cortex could do more with a unified low power management framework or enhanced trace and debug visibility by default, and more native support for mixed-criticality scheduling with stronger built-in...

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What is your primary use case for Cortex?

I have been using Cortex for 12 years. My main use case for Cortex is working on a daily basis, sometimes for programming and sometimes for supporting clients. A quick specific example of how I use...

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Product Reports

IT Service Management (ITSM)

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Also Known As

No data available

IT Care Center Asset Management, IT Care Center Analytics, IT Care Center Application Delivery, IT Care Center Service Catalog

Overview

Cortex.io provides a comprehensive platform focusing on real-time performance, automation, and data integration to enhance threat detection and response accuracy. Its power management and integration capabilities help streamline operations for efficient performance.

Cortex.io's architecture allows for efficient threat management and data integration, enhancing detection and response capabilities. Playbooks automate processes, reducing errors and manual tasks. While challenges exist in user-friendliness, navigation, and speed, Cortex.io remains instrumental in bridging SIEM and EDR systems, supporting compliance with a hybrid cloud setup.

What are the key features of Cortex.io?

Real-Time Performance: Offers efficient processing for fast threat response.
Playbook Customization: Streamlines automation and threat handling.
Integration Capabilities: Handles network and endpoint data efficiently.
Power Management: Supports high efficiency and low power consumption.
Machine Learning: Enhances threat intelligence and automated responses.

What benefits should users look for in Cortex.io reviews?

Reduced Manual Workload: Automation decreases the need for manual tasks.
Error Rate Reduction: Enhanced accuracy through automated processes.
Improved Threat Detection: Better integration leads to accurate responses.
Efficient Resource Use: Power management optimizes energy consumption.
Compliance Support: Hybrid cloud setup aids in meeting security requirements.

Cortex.io is widely implemented for automating manual workflows and bridging SIEM and EDR gaps. It's effective in endpoint security and power management and supports tasks like phishing detection and IP reputation checks. Enhancing efficiency and reducing false positives, it suits industries focused on secure and compliant operations.

Cortex

IT Care Center is an affordable end-to-end platform, designed to manage IT operations from ticketing to application development and lifecycle management. The system includes a built-in rapid application development platform that helps organizations meet their specific requirements faster while continuously improving the user experience and a recognised decrease in support costs and incidents ongoing.

The solution can operate as both a cloud and an on-premise service, and it includes a simple user interface, customizable dashboards, internal and external user support, automation, customizable chatbot, SLA management & monitoring tool plus ITIL best practice workflows.

IT Service Management (ITSM)