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CyberArk Identity vs LastPass comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
CyberArk Identity offers favorable returns, potential long-term usage, cost savings from avoiding penalties, and enhanced security for users.
Sentiment score
5.5
Users experienced positive ROI with LastPass by increasing productivity, reducing support calls, and improving security through streamlined password management.
 

Customer Service

Sentiment score
6.2
CyberArk Identity's support is praised for quality but varies in response time and expertise, needing organizational improvements.
Sentiment score
5.0
LastPass customer service is mixed, with positive comments on quick help, but issues with contact difficulty and email support.
They resolved the problem immediately after I reported it, on the same day, within one hour.
There are times when there is a delay in handling my inquiries via email.
 

Scalability Issues

Sentiment score
7.7
CyberArk Identity efficiently scales for diverse organizations with straightforward licensing, excelling in integration and support across devices.
Sentiment score
6.2
LastPass efficiently manages passwords for businesses, integrates seamlessly with devices, and offers strong multi-user management despite minor performance dips.
We can use it on different phones and computers, demonstrating its scalability.
 

Stability Issues

Sentiment score
8.1
CyberArk Identity is highly stable and reliable, with a 99.9% SLA, though users desire more features like real-time dashboards.
Sentiment score
6.6
Users praise LastPass for its reliability, security features, cross-platform performance, and efficient autofill, despite occasional minor glitches.
When you have it in the cloud, you have CyberArk every time you need it.
 

Room For Improvement

CyberArk Identity needs interface, integration, scalability, and support improvements for better user experience and cloud transition.
Users criticized LastPass for slow performance, sync issues, security concerns, poor customer service, and an outdated design.
To enhance the product, they can consider improving the user interface of the software.
Something they could improve is the management of multifactor authentication.
 

Setup Cost

CyberArk Identity is costly yet competitive, offering robust security and flexible licensing, appealing to larger enterprises.
<p>LastPass offers affordable plans for Teams and Enterprises, praised for security, user management, performance, and customer support.</p>
The pricing is acceptable.
Regarding pricing, it can be quite a lot for small companies.
 

Valuable Features

CyberArk Identity excels in IAM with strong integration, security features, and adaptive management, enhancing user onboarding and threat reduction.
Users praise LastPass for its strong security, password management, autofill, cross-device sync, and business features like shared folders and admin controls.
Being able to integrate CyberArk Identity with Microsoft Defender is valuable.
It's very low cost in comparison to Microsoft solutions.
 

Categories and Ranking

CyberArk Identity
Ranking in Enterprise Password Managers
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
21
Ranking in other categories
Authentication Systems (9th), Identity Management (IM) (10th), Authorization Software (3rd), User Entity Behavior Analytics (UEBA) (9th), Access Management (7th), Active Directory Management (11th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (6th)
LastPass
Ranking in Enterprise Password Managers
17th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
12
Ranking in other categories
Single Sign-On (SSO) (21st), AIOps (28th)
 

Mindshare comparison

As of March 2025, in the Enterprise Password Managers category, the mindshare of CyberArk Identity is 1.0%, up from 0.6% compared to the previous year. The mindshare of LastPass is 2.8%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
MK
Straightforward to set up, good support, intuitive to use, and offers good value for the cost
The most valuable feature is being able to use a single master password to access all of your other passwords. One feature that is really important to us is the ability to create secure notes. In our scenario, these are notes such as how to get some of our devices on the network. They are processes and procedures that we don't want anybody else to see, especially within the IT department. It's a small department and we have very many processes that we use, but not on a daily basis, so we aren't going to remember them. By using LastPass and secure notes, we can go back to those notes in a secure fashion and remind ourselves how to do certain things. For instance, how to create a test database for accounting, which is something that we do once a year. We don't want that to be out in a non-secure fashion, where somebody in the public can see it.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Insurance Company
6%
Computer Software Company
14%
Financial Services Firm
12%
Insurance Company
9%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
Regarding pricing, it can be quite a lot for small companies. For national companies, like a medium-sized company with 1,000 employees, it can be very good. It is also a very necessary solution. Ev...
What needs improvement with CyberArk Identity?
Something they could improve is the management of multifactor authentication. When you translate the page from one language to another, it can be a difficult process. The translation isn't always g...
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Also Known As

Idaptive
LastPass Business, LastPass Enterprise, Lastpasss
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Deakin University, Duke University, Code.org, Influitive, PeopleKeys, SMA Technologies, Skynamo
Find out what your peers are saying about CyberArk Identity vs. LastPass and other solutions. Updated: January 2025.
839,319 professionals have used our research since 2012.