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CyberArk Privileged Access Manager vs LastPass comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
CyberArk Privileged Access Manager enhances security, compliance, and efficiency, streamlining processes while increasing operational productivity and visibility.
Sentiment score
5.5
Users experienced positive ROI with LastPass by increasing productivity, reducing support calls, and improving security through streamlined password management.
 

Customer Service

Sentiment score
6.5
CyberArk support is knowledgeable but occasionally delayed, with mixed views on communication and regional localization needs.
Sentiment score
5.0
LastPass customer service is mixed, with positive comments on quick help, but issues with contact difficulty and email support.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
Response times seem to correlate with the strength of the relationship with the CyberArk account manager, with quicker responses when rapport is strong.
The support process, such as raising a call or case, can take too long.
 

Scalability Issues

Sentiment score
7.7
CyberArk Privileged Access Manager is highly scalable, requiring pre-planning, addressing licensing complexities, and allowing modular expansion for growth.
Sentiment score
6.2
LastPass efficiently manages passwords for businesses, integrates seamlessly with devices, and offers strong multi-user management despite minor performance dips.
The CPM can reportedly handle up to 50,000 accounts independently without issue.
I would rate it a nine out of ten for scalability.
We started small and expanded it to an enterprise level, and are now moving to the cloud for further growth.
 

Stability Issues

Sentiment score
7.8
CyberArk Privileged Access Manager is stable, reliable, with support praised, despite occasional PSM performance issues and configuration errors.
Sentiment score
6.6
Users praise LastPass for its reliability, security features, cross-platform performance, and efficient autofill, despite occasional minor glitches.
Proper fine-tuning and expertise ensure the product performs well.
Overall, the stability of the solution is high.
It has a large customer base and positive feedback within my network.
 

Room For Improvement

CyberArk Privileged Access Manager needs UI improvements, integration, affordability, simplified deployment, flexibility, and enhanced scalability, support, and customization.
Users criticized LastPass for slow performance, sync issues, security concerns, poor customer service, and an outdated design.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
We cannot generate a plug-in for web-based applications.
If they want clients to move to the cloud, they need to support them in real-time.
 

Setup Cost

CyberArk Privileged Access Manager is costly yet comprehensive, with complex licensing; start with basics and expand as needed.
<p>LastPass offers affordable plans for Teams and Enterprises, praised for security, user management, performance, and customer support.</p>
CyberArk is expensive compared to other products I know.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
CyberArk's SaaS solution is particularly expensive.
 

Valuable Features

CyberArk Privileged Access Manager excels in password management, session recording, real-time monitoring, and integration for robust, scalable security.
Users praise LastPass for its strong security, password management, autofill, cross-device sync, and business features like shared folders and admin controls.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
It keeps a record of activities, allowing me to easily fetch screen recordings to detect any misuse and see who did what and what happened.
As a security professional, I have real-time visibility into ongoing sessions.
 

Categories and Ranking

CyberArk Privileged Access ...
Ranking in Enterprise Password Managers
3rd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
202
Ranking in other categories
User Activity Monitoring (1st), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
LastPass
Ranking in Enterprise Password Managers
17th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
12
Ranking in other categories
Single Sign-On (SSO) (21st), AIOps (25th)
 

Featured Reviews

SatishIyer - PeerSpot reviewer
Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK
When I was a component owner for PAM's Privileged Threat Analytics (PTA) component, what I wanted was a clear mapping to the MITRE ATT&CK framework, a framework which has a comprehensive list of use cases. We reached out to the vendor and asked them how much coverage they have of the uses cases found on MITRE, which would have given us a better view of things while I was the product owner. Unfortunately they did not have the capability of mapping onto MITRE's framework at that time. PTA is essentially the monitoring interface of the broker (e.g. Privileged Access Management, the Vault, CPM, PSM, etc.), and it's where you can capture your broker bypass and perform related actions. For this reason, we thought that this kind of mapping would be required, but CyberArk informed us that they did not have the capability we had in mind with regard to MITRE ATT&CK. I am not sure what the situation is now, but it would definitely help to have that kind of alignment with one of the more well-known frameworks like MITRE. For CyberArk as a vendor, it would also help them to clearly spell out in which areas they have full functionality and in which ares they have partial or none. Of course, it also greatly benefits the customers when they're evaluating the product.
MK
Straightforward to set up, good support, intuitive to use, and offers good value for the cost
The most valuable feature is being able to use a single master password to access all of your other passwords. One feature that is really important to us is the ability to create secure notes. In our scenario, these are notes such as how to get some of our devices on the network. They are processes and procedures that we don't want anybody else to see, especially within the IT department. It's a small department and we have very many processes that we use, but not on a daily basis, so we aren't going to remember them. By using LastPass and secure notes, we can go back to those notes in a secure fashion and remind ourselves how to do certain things. For instance, how to create a test database for accounting, which is something that we do once a year. We don't want that to be out in a non-secure fashion, where somebody in the public can see it.
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Top Industries

By visitors reading reviews
Educational Organization
32%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
6%
Computer Software Company
13%
Insurance Company
12%
Financial Services Firm
11%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
CyberArk Privileged Access Manager comes at a high cost. But the solution is worth its price.
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Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
LastPass Business, LastPass Enterprise, Lastpasss
 

Learn More

 

Overview

 

Sample Customers

Rockwell Automation
Deakin University, Duke University, Code.org, Influitive, PeopleKeys, SMA Technologies, Skynamo
Find out what your peers are saying about CyberArk Privileged Access Manager vs. LastPass and other solutions. Updated: December 2024.
824,095 professionals have used our research since 2012.