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CyberArk Privileged Access Manager vs SailPoint Identity Security Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
CyberArk Privileged Access Manager enhances security by automating tasks, improving compliance, reducing breaches, and increasing efficiency and ROI.
Sentiment score
7.4
SailPoint Identity Security Cloud automates identity management, reducing risks and costs, improving security, and offering fast ROI.
 

Customer Service

Sentiment score
6.5
CyberArk's support is efficient and knowledgeable, but challenges exist in response times, communication, and handling complex cases.
Sentiment score
6.6
SailPoint Identity Security Cloud offers strong customer support, praised for efficiency, with areas for SLA and regional feedback improvements.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
Response times seem to correlate with the strength of the relationship with the CyberArk account manager, with quicker responses when rapport is strong.
They do not go into analyzing the issue.
SailPoint's team consists of specialists who handle tickets without needing to depend on other teams.
Sometimes, the support is slow, and they often suggest resorting to expert services.
 

Scalability Issues

Sentiment score
7.7
CyberArk Privileged Access Manager is highly scalable and versatile, though complexity in licensing and configurations may pose challenges.
Sentiment score
7.2
SailPoint Identity Security Cloud offers high scalability for enterprises but requires substantial infrastructure and server resources for efficiency.
I would rate it a nine out of ten for scalability.
We started small and expanded it to an enterprise level, and are now moving to the cloud for further growth.
The SaaS version is more flexible, allowing easier scaling with increased users.
The solution scales well as long as we provide the necessary resources.
The solution is scalable and can be upgraded to accommodate increased user counts.
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
 

Stability Issues

Sentiment score
7.8
CyberArk Privileged Access Manager is stable, with issues mainly from configuration, infrastructure, or resource limitations rather than the software.
Sentiment score
8.0
SailPoint Identity Security Cloud is highly praised for its stable performance and reliable integration across various environments and versions.
Proper fine-tuning and expertise ensure the product performs well.
Overall, the stability of the solution is high.
It has a large customer base and positive feedback within my network.
IdentityIQ deserves a rating of 12 out of ten for stability.
The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.
 

Room For Improvement

CyberArk Privileged Access Manager needs UI, integration, and performance improvements, simpler setup, cost-effectiveness, and more plugins for usability.
SailPoint Identity Security Cloud needs cost reduction, enhanced flexibility, simpler setup, better features, and more responsive support for improvement.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
The graphical user interface could be simplified and harmonized for better usability.
Upgrades require a lot of resources, as it impacts the entire organization.
SailPoint lacks some features like privileged account management and access management features found in products like Okta.
I find raising a ticket to be too complex, which could be improved for better user-friendliness.
IdentityIQ should be more widely available on the cloud, especially in regions like the Middle East where residency issues are present.
 

Setup Cost

CyberArk Privileged Access Manager is costly, especially for small businesses, though discounts exist for larger purchases.
SailPoint Identity Security Cloud is valued for its features despite high costs, offering potential discounts for long-term commitments.
CyberArk is expensive compared to other products I know.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
CyberArk's SaaS solution is particularly expensive.
SailPoint is cheaper than ServiceNow, which is very expensive.
The pricing of SailPoint could be better.
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
 

Valuable Features

CyberArk Privileged Access Manager enhances security with password management, session monitoring, integration flexibility, and real-time auditing for compliance.
SailPoint Identity Security Cloud offers seamless integration, automation, and AI for enhanced security and efficiency in large organizations.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
As a security professional, I have real-time visibility into ongoing sessions.
When you give access to a user, it monitors and detects if the user's behavior is unusual.
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
The solution can be customized to adapt the workflow to our industry, offering considerable flexibility.
The most valuable features include its ability to integrate with AI and machine learning.
 

Categories and Ranking

CyberArk Privileged Access ...
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
197
Ranking in other categories
User Activity Monitoring (1st), Enterprise Password Managers (3rd), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
SailPoint Identity Security...
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
69
Ranking in other categories
User Provisioning Software (1st), Identity Management (IM) (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (3rd), SaaS Management Platforms (1st), Cloud Infrastructure Entitlement Management (CIEM) (1st)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. CyberArk Privileged Access Manager is designed for Privileged Access Management (PAM) and holds a mindshare of 20.9%, down 23.8% compared to last year.
SailPoint Identity Security Cloud, on the other hand, focuses on User Provisioning Software, holds 30.9% mindshare, up 28.8% since last year.
Privileged Access Management (PAM)
User Provisioning Software
 

Featured Reviews

SatishIyer - PeerSpot reviewer
Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK
When I was a component owner for PAM's Privileged Threat Analytics (PTA) component, what I wanted was a clear mapping to the MITRE ATT&CK framework, a framework which has a comprehensive list of use cases. We reached out to the vendor and asked them how much coverage they have of the uses cases found on MITRE, which would have given us a better view of things while I was the product owner. Unfortunately they did not have the capability of mapping onto MITRE's framework at that time. PTA is essentially the monitoring interface of the broker (e.g. Privileged Access Management, the Vault, CPM, PSM, etc.), and it's where you can capture your broker bypass and perform related actions. For this reason, we thought that this kind of mapping would be required, but CyberArk informed us that they did not have the capability we had in mind with regard to MITRE ATT&CK. I am not sure what the situation is now, but it would definitely help to have that kind of alignment with one of the more well-known frameworks like MITRE. For CyberArk as a vendor, it would also help them to clearly spell out in which areas they have full functionality and in which ares they have partial or none. Of course, it also greatly benefits the customers when they're evaluating the product.
Quach Van Lam - PeerSpot reviewer
Flexible, easy to customize, and not too difficult to set up
The initial setup isn't so difficult. The product can be flexible in the build. You can easily customize the workflows. We can set everything up on the cloud, which makes things very easy. It can easily adapt to the PoC requirement and the set requirements on the app's online version.
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Answers from the Community

NC
Dec 1, 2021
Dec 1, 2021
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the management of user identities, systems, data, and cloud services. It works great for Identity Access Management, specifically for cleaning up inactive and orphaned accounts. It has the joiner-mover-lea...
See 2 answers
Nov 17, 2021
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the management of user identities, systems, data, and cloud services. It works great for Identity Access Management, specifically for cleaning up inactive and orphaned accounts. It has the joiner-mover-leaver feature. One of the features we like is the large availability of connectors for different applications and platforms. You can also recertify an account, which is very useful. It is well suited for large companies with lots of users and applications. However, for small companies, it might be a bit of an overkill. Sailpoint has a steep learning curve, so it is not for inexperienced users. Moreover, it doesn’t offer a lot of supporting documentation. It also doesn’t integrate well with other solutions. We chose CyberArk despite the cost because it works great for password management. CyberArk helps manage privileged accounts and service accounts, for example, when users need to connect remotely into systems. It is especially useful for IT staff to access their privileged accounts without having to remember the passwords every time - individually and even as a group. What we like the most about CyberArk is the ease of use and effectiveness in managing privileged accounts. For instance, it automatically changes the passwords for privileged accounts and reconciles and verifies passwords. New users can obtain secure credentials with minimal time and effort. The initial cost is high, which can be a bit of a stretch for small organizations. It also has high requirements for the initial setup and is difficult to customize. The performance could be faster. Conclusions While Sailpoint IdentityIQ is a very good privileged account solution, CyberArk is better suited for us because of its ease of use and efficiency in password management.
DM
Dec 1, 2021
The two products are actually complimentary. Both companies have been very good about staying in their lanes and are their respective market leaders. CyberArk's PAM solution is aimed at protecting privileged accounts by providing features like vaulting, credential rotation, session monitoring and recording. They also have solutions for DevOps and Secrets management. SailPoint is an Identity Governance solution and actually manages CyberArk as an application the same way it manages accounts and privileges in SAP, AD, AAD and over 100 more applications. For CyberArk, it can add/change/delete users as well as create safes and assign users to those safes. At a user account certification time, it will show the CyberArk users and their associated privileges and allow the user's manager or other appropriate people to approve or revoke the privileged access.  SailPoint creates an Identity warehouse so that a user's accounts and entitlements are gathered, managed and reported on in a centralized manner. See Youtube for a quick explanation - SailPoint Identity Governance Integrates with CyberAek Privileged Access Security.  SailPoint does not provide the vault and session management functions that CyberArk does.
 

Top Industries

By visitors reading reviews
Educational Organization
32%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
6%
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
10%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
CyberArk Privileged Access Manager comes at a high cost. But the solution is worth its price.
What do you like most about SailPoint IdentityIQ?
The first valuable feature of the solution is its interface. The second feature of the solution is the level of flexibility it provides.
What is your experience regarding pricing and costs for SailPoint IdentityIQ?
The product is expensive. People need to opt for a licensing plan for one year or three years.
What needs improvement with SailPoint IdentityIQ?
Regarding the scope for improvement in the solution, reporting is an area that can be a bit more UI-oriented. Apart from that, it's a very good product, and I do not have any complaints about it.
 

Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello
 

Overview

 

Sample Customers

Rockwell Automation
Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL
Find out what your peers are saying about CyberArk, Delinea, One Identity and others in Privileged Access Management (PAM). Updated: December 2024.
824,053 professionals have used our research since 2012.