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CyberArk Privileged Access Manager vs UserLock comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Privileged Access ...
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
217
Ranking in other categories
User Activity Monitoring (1st), Enterprise Password Managers (2nd), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
UserLock
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Authentication Systems (20th), Access Management (25th)
 

Featured Reviews

Lasantha Wijesinghe - PeerSpot reviewer
We have visibility and control through real-time user behavior analytics
It took us some time to realize its benefits because there was a learning curve for us. It took us about a year to get our heads around this product and start effectively using it. It is a journey. It takes at least five years for any company to make this product very useful and reach maturity. It is not only the product's fault. The company needs to have a vision, and the company culture needs to go with it. Senior leadership needs to support the vision. You need to have lots of ingredients for success. If everything is in place, you will see success after one year. In the first year, it is a struggle for everybody. My company was bought by a bigger company, and they were very new to privileged access management. Everybody was struggling. The advice I would give is to have a good vision for privileged access management. You need dedicated teams, senior management support, and proper company policies and standards before implementing the solution. Start building knowledge slowly and avoid jumping into the deep end without preparation. I would rate CyberArk Privileged Access Manager a nine out of ten.
Bill H. - PeerSpot reviewer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Within the solution, I love the fact that everything is recorded. The configuration capabilities are great, too."
"I would recommend CyberArk Privileged Access Manager because it is a leading solution for privileged access management."
"CyberArk's GUI is user friendly."
"The automatic password management is the most important feature. The second most important feature is the ability to enforce dual control on the release of those passwords. The combination of these two features is the most important thing for us because we can show that we're in control of who uses any non-personal account, and when they do so."
"The most valuable features of the solution are control and analytics."
"I would recommend CyberArk Privileged Access Manager."
"We are maintaining compliance in PCI, SOX and HIPPA, which is a big thing. Auditors really like it, and it has made us stay compliant."
"The most valuable feature is that it always provides flexibility, password quality and one-time user check-in and check-out."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
 

Cons

"The web interface has come a long way, but the PrivateArk client seems clunky and not intuitive. It could use an update to be brought up to speed with the usability of PVWA."
"We require IAM (identify and access management) capability at the administrator level because we need more identification."
"The scalability, sometimes, is lacking. It works really well for more static environments... But for an environment where you're constantly spinning up new infrastructure or new endpoints, sometimes it has a hard time keeping up."
"CyberArk has two disadvantages; the first is that it's insanely expensive and the other is it's very complex."
"The solution could improve by adding more connectors."
"In the beginning, CyberArk Privileged Access Manager didn't have a multifactor authentication feature, so that was an area for improvement, but now it's part of the solution. Having just one console for two CyberArk products would be good, particularly for the CyberArk Privileged Access Manager and the CyberArk Endpoint Privilege Manager, with the latter being a product for endpoint management that supports the workstations and allows you to manage workstations. In the next update of CyberArk Privileged Access Manager, it would be good to have a local agent where you can manage all users and processes, and have an agent on the servers such as Linux and Windows."
"CyberArk definitely needs to improve user experience and reduce complexity."
"Pricing is a concern for me because it is not very user-friendly for startups, new users, or very small organizations."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
 

Pricing and Cost Advice

"They have two types of licensing: purchase and subscription. You have to pay for each admin user, such as Microsoft admin, mail admin, database admin, etc."
"I haven't seen the numbers. I know it is not cheap, but I don't know what it is. I would rate it a six out of ten in terms of pricing. It is definitely more expensive than the other product, but it also provides more functionality, and it is modular too. So, we pay for the functionality we're actually going to use, and that's nice."
"The solution is available at a high price"
"The pricing for CyberArk is on the higher side compared to other Privileged Access Management products. Something should be done regarding enterprise licensing for long-standing customers."
"Pricing and licensing depend on the environment."
"There are additional features added to our CyberArk Privileged Access Manager license. For example, features that allow us to integrate into various kinds of platforms."
"I would rate the tool’s pricing a six out of ten."
"It's expensive, certainly. But CyberArk is the leader in the market with regards to privileged access management. You pay a lot, but you are paying for the value that is being delivered."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Educational Organization
34%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
6%
Government
11%
Retailer
7%
Manufacturing Company
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
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Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
No data available
 

Overview

 

Sample Customers

Rockwell Automation
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about CyberArk Privileged Access Manager vs. UserLock and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.