Datto Cloud Continuity vs VMware Live Recovery comparison

"The product's initial setup phase is easy."

"The solution's reliability is one of its most valuable features...It is a very stable solution."

"The solution has the capability to scale well."

"The recovery time objective and recovery point objective were most valuable. It was easy to use, and it was easy to recover a file. I was the head of sales and a product evaluator for an MSSP, so I never had to deal with recovery from ransomware. However, I was confident that if ransomware had occurred, I would only lose a maximum of 59 minutes of data. The files were encrypted."

"The platform provides a faster backup process."

"Datto has strong competition, but they succeeded in linking their service to the device. It's easy for managed service providers to sell and upsell products using their portal and the remote monitoring and maintenance."

"VMware SRM replicates the VM from one site to another, and it helps us orchestrate the powering of VMs and DR when the DC goes down."

"In terms of resiliency, the most valuable aspect of SRM has been its effectiveness."

"Technical support is very proactive and helpful."

"The most valuable feature of the solution is that you can independently run the disaster recovery without disturbing the production instances."

"If you want to do failover, it works without any problem."

"The most valuable feature is the integration with our Nutanix environment."

"The solution is scalable."

"VMware's tech support gets a nine-out-of-ten. They are responsive and get you a useful reply."

"The product's scalability features could be even better."

"They are now providing the device instead of selling it, while wanting their users to sign a three-year contract, and this is something which my clients don't like...I dislike the fact that signing a three-year contract is required."

"I don't have any feedback to provide in terms of features that may be lacking."

"Datto's only shortcoming is RMM. They have a portal-based connection service like ConnectWise, but it does backups and keeps things running. Datto purchased Backupify and Kaseya bought Datto. If they upped the ante in their RMM, I could see them dominating the MSP space. At the end of the day, MSPs are responsible for networks, software, devices, and backup. Datto covers all these functions so they could offer a turnkey MSP solution."

"The fact that Datto Cloud Continuity is not cheap is one of the aspects that I don't like about the product, making it an area where improvements are required."

"At the time I was using it, I would've focused more on signatures of malicious software in the cloud. I love Datto, and I know they're on the right path, but I probably would've focused more on the operating system update management. When you go from the desk to the cloud or from the server room to the cloud, everything changes. Everything is different. You're not in control of your servers anymore. It is from the Active Directory management perspective and not from the perspective of zero-day attacks or other similar things. At the time, more focus on zero-day attacks and business email compromise (BEC) would've been a better protection factor than just educating about how many of these attacks have occurred."

"I would like to see this solution be more scalable."

"When starting up the replication and converting it to the virtual machine I had some problems. I had to start the process again and that is inconvenient."

"The infrastructure of the solution needs to be more software-based"

"The primary site lacks adequate equipment, such as power backup and cooling, which can lead to downtime during issues like power outages or overheating."

"Cost is definitely an area where the product could be improved."

"The technical support is not quick enough to respond when a user tries to contact them."

"Lacks stability and as a result requires continuous monitoring."

"We've had configuration issues on occasion. We start to fail over, and then we have to call it off because the configuration is not right, or the data stores aren't configured correctly in the secondary data center. Oftentimes, it is just the experience level of the team, and we have to bring in the vendor to help and validate our configuration."

"As the company grew from business continuity—or what used to be called business BCDR—they brought on services. Certain services, such as SaaS protection, were a value-add, but you would expect to pay for them. They are not going to be free. It is just the life that you live when you're evaluating software vendors, partners, etc. There is going to be some form of a base offering, and then there are going to be different tiers that you need to get up to a better level."

"I rate the product price an eight on a scale of one to ten, where one is low price and ten is high price."

"SRM is reasonably priced for the functionality it provides."

"VMware SRM is an expensive solution, and users need to pay extra costs in addition to the standard licensing fees."

"I rate the tool's pricing an eight to nine out of ten."

"I would say VMware Cloud Disaster Recovery is very expensive in comparison with other available virtualization solutions."

"It is about $3,000 a year for the 25 pack. The package gives you the ability to protect up to 25 virtual machines."

"The price of VMware SRM depends on how many VMs the customer has to move. There is a difference between the standard and enterprise license. I'm presenting the standard license to my customers because the total of VMs is not more than 50. The customer needs only the standard license and the cost is very effective for him."

"VMware SRM is a little bit pricey."

"The licensing costs for the product are perpetual in nature. A person needs to buy the license only once there is a need to buy support on a yearly basis. The licensing cost for VMware SRM is expensive."