Dynamics 365 Sales vs Infor CloudSuite comparison

Microsoft and Infor are both solutions in the CRM category. Microsoft is ranked #14 with an average rating of 8.5, while Infor is ranked #19 with an average rating of 8.1. Microsoft holds a 0.4% mindshare in CRM, compared to Infor’s 0.3% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 100% of Infor users who would recommend it.

Dynamics 365 Sales

Read 12 Dynamics 365 Sales reviews

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88 Comparison Views

100% willing to recommend

Infor CloudSuite

Read 16 Infor CloudSuite reviews

177 Views
100 Comparison Views

100% willing to recommend

Dynamics 365 Sales

Infor CloudSuite

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Infor CloudSuite and Dynamics 365 Sales are powerful ERP solutions competing in enterprise resource planning, with Infor focusing on manufacturing processes and Dynamics excelling in integration within Microsoft environments. Infor has the upper hand in manufacturing capabilities, while Dynamics is favored for seamless integration and robust ERP functionalities.

Features: Infor CloudSuite offers advanced production planning, strong ERP functionalities for finance, and bill of materials management. Its analytics tool, Infor Birst, provides deep insights for sales and manufacturing. Dynamics 365 Sales provides seamless Microsoft platform integration, powerful reporting capabilities, and extensive third-party integrations, making it a comprehensive ERP solution.

Room for Improvement: Infor CloudSuite requires better documentation, enhanced CRM-IoT integration, and improvements in reporting and banking system integration. Users also seek better tutorials and support for unique business customizations. Dynamics 365 Sales could improve dashboard customization, expand integration with non-Microsoft systems, and enhance reporting features and pricing models.

Ease of Deployment and Customer Service: Infor CloudSuite supports private, public, and hybrid cloud deployments, with good technical support reliant on resellers. Dynamics 365 Sales operates optimally in a public cloud, offering robust operations and structured support but could enhance its support framework.

Pricing and ROI: Infor CloudSuite's pricing is considered high but justified for its features, making it suitable for medium to large enterprises, offering a valuable ROI. Dynamics 365 Sales provides mid-range pricing, facing licensing fee challenges in some markets, but is a cost-effective alternative to more expensive platforms, showing positive ROI for businesses in Microsoft ecosystems.

To learn more, read our detailed Dynamics 365 Sales vs. Infor CloudSuite Report (Updated: April 2025).

Buyer's Guide

Dynamics 365 Sales vs. Infor CloudSuite

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

14th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Infor CloudSuite

Ranking in CRM

19th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

ERP (14th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (4th), Product Configuration and Quoting (4th), Warehouse Management (3rd), Cloud HCM (7th), Financial Close Software (3rd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.4%, up from 0.2% compared to the previous year. The mindshare of Infor CloudSuite is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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S Solomon Kumar

Head of Global Sales at phaxon services pvt ltd

Advanced forecasting and analysis capabilities

In terms of improvements, we can add new features that customers are demanding, such as service and quality improvements. For instance, we could have a model to predict the expected quality, which can be imported and developed as a new feature. We can improve quality features, and there is room for enhancement. Additionally, we can also improve service-related features by adding new functionalities. Each department has its workflow. But there is a hierarchy for pricing, and managers should be approached in such cases. So, there can be a more stabilized way of having a single point of contact to approach at any time. It is already there, but some more enhancements would be good. Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle. Some more workloads need to be done to integrate those tools, and we can have some enhancements on integration. ION is a very good tool, and we use web services already. The old system of using RESTful APIs has been eradicated, and the super approval trial is good. So, this tool is a refined way of working with services where it integrates any third-party tool. But, some of the older versions may need additional adjustments to integrate properly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."

"Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

"Dynamics 365 Sales is a stable solution with good documentation."

"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."

"The solution is fast."

"It allows effective management of the follow-ups of leads and potential opportunities."

More Dynamics 365 Sales pros

"It offers a facility to get data quickly."

"Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP."

"Some valuable features include improved transparency in sales processes, which has been vital for our operations."

"The product's most valuable feature is production planning. It is one of the core features."

"It is a scalable solution."

"The solution is particularly effective for ERP. The automation of emails is a valuable feature for me. The solution is stable. The solution is scalable. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently. The initial setup was straightforward. I recommend the solution."

"Infor CloudSuite Industrial is easy to setup. The built-in solution is already there, so we can start implementing it right away when we install it in an organization. After going through different test executions and workshops, any missing features can be added using Infor extension tables and other products. It will take at least eight to nine months to go live."

"We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production."

More Infor CloudSuite pros

Cons

"The solution needs to include accurate and free online tutorials."

"Making it more budget-friendly would be beneficial."

"The solution needs an improved connection to AI."

"There's room for improvement in the pricing models."

"The solution’s stability could be improved."

"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."

"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."

"I have not noticed anything that I would recommend for improvement so far."

More Dynamics 365 Sales cons

"Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle."

"For the quality department, there is a module called quality, and I feel it has to be a little bit simplified."

"Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution."

"It takes time to properly learn what the product can do."

"The platform's distribution features need enhancement."

"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."

"The price of the solution is not good. In Europe, it's difficult to find people who already know Infor, which was a problem during implementation."

"The solution's support service could be better."

More Infor CloudSuite cons

Pricing and Cost Advice

"Dynamics 365 Sales operates on an annual licensing basis."

"The platform is expensive."

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"It is a cost-effective solution."

"The pricing is not built on a standard model."

"For on-premise installations, the licensing is yearly."

"I feel it is not very cheap, very economical but also not very expensive."

"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."

"The product is expensive. I rate the pricing a five out of ten."

"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."

"The platform's pricing depends on the specific number of users."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

10%

Healthcare Company

10%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

See all answers

What needs improvement with Dynamics 365 Sales?

I have not noticed anything that I would recommend for improvement so far.

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What is your primary use case for Dynamics 365 Sales?

I work at a company focused on managing sales and customer connectivity.

See all answers

What do you like most about Infor CloudSuite Industrial?

Some valuable features include improved transparency in sales processes, which has been vital for our operations.

See all answers

What is your experience regarding pricing and costs for Infor CloudSuite Industrial?

As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.

See all answers

What needs improvement with Infor CloudSuite Industrial?

While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...

See all answers

Comparisons

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales

Compared 100% of the time

More Dynamics 365 Sales Competitors

Infor LN vs Infor CloudSuite

Compared 32% of the time

Infor M3 vs Infor CloudSuite

Compared 16% of the time

IBM Maximo vs Infor CloudSuite

Compared 9% of the time

Microsoft Dynamics 365 Business Central vs Infor CloudSuite

Compared 9% of the time

Workday vs Infor CloudSuite

Compared 8% of the time

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Product Reports

Buyer's Guide

Dynamics 365 Sales

April 2025

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Buyer's Guide

Infor CloudSuite

April 2025

Download Infor CloudSuite product report

Also Known As

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Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.

Infor

Sample Customers

Information Not Available

PRIDE Industries

Buyer's Guide

Dynamics 365 Sales vs. Infor CloudSuite

April 2025

Free Report: Dynamics 365 Sales vs. Infor CloudSuite

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