Dynamics 365 Sales vs Sage CRM comparison

Microsoft and Sage are both solutions in the CRM category. Microsoft is ranked #14 with an average rating of 8.5, while Sage is ranked #27 with an average rating of 8.3. Microsoft holds a 0.4% mindshare in CRM, compared to Sage’s 0.5% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 77% of Sage users who would recommend it.

Dynamics 365 Sales

Read 12 Dynamics 365 Sales reviews

163 Views
88 Comparison Views

100% willing to recommend

Sage CRM

Read 8 Sage CRM reviews

306 Views
190 Comparison Views

77% willing to recommend

Dynamics 365 Sales

Sage CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Sage CRM and Dynamics 365 Sales compete in the CRM and ERP categories. Dynamics 365 Sales has the upper hand due to superior integration options and mobile access.

Features: Sage CRM excels in finance and distribution features and opportunity management, offering flexible customization and reporting. Dynamics 365 Sales provides robust integration, comprehensive control, and seamless Microsoft integration with exceptional workflow flexibility and effective lead management.

Room for Improvement: Sage CRM could improve email and social platform integration, dynamic reporting, and interface design. It also needs enhancements in travel management modules and analytics. Dynamics 365 Sales should consider better pricing models, reporting flexibility, and more integration options beyond Microsoft 365, as well as price reductions and improved Teams and AI connectivity.

Ease of Deployment and Customer Service: Sage CRM offers flexibility across on-premises and cloud deployments, with strong self-help resources and support. Dynamics 365 Sales is available in public cloud environments with rapid support, benefiting from seamless compliance adaptations and swift response times.

Pricing and ROI: Sage CRM is moderately priced, providing good ROI through yearly licensing despite perceived expense by some users. Dynamics 365 Sales, with medium-range pricing, operates on a monthly license, presenting higher costs in some markets but delivering significant ROI similar to competitors.

To learn more, read our detailed Dynamics 365 Sales vs. Sage CRM Report (Updated: April 2025).

Buyer's Guide

Dynamics 365 Sales vs. Sage CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

14th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Sage CRM

Ranking in CRM

27th

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.4%, up from 0.2% compared to the previous year. The mindshare of Sage CRM is 0.5%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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Samuel Benavides

Project Manager at Exis TI

Useful employee and client monitoring, reliable, and good online support database

I would encourage people to use this solution. Sage CRM is effective because it allows for all communication, transactions, cases, opportunities, and leads to be accessed by team members. This means that even if an individual is absent, the team can still respond to clients, customers, or suppliers in a timely manner. As a result, there is a high level of efficiency in decision-making and time management with the use of CRM. It is highly flexible. I rate Sage CRM an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."

"The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges."

"Dynamics 365 Sales is a stable solution with good documentation."

"The solution is fast."

"Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

"Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%."

"It integrates well with other Microsoft products, enhancing sales workflow."

More Dynamics 365 Sales pros

"It has been helpful for opportunity management and lease management."

"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."

"The solution's technical support is fast to respond."

"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."

"Sage CRM is flexible, customizable, and user-friendly."

"The part I like the most is the reporting."

"The most valuable feature is the case management system, which allows for the customization of workflows and saving solutions."

"We have found the solution to be stable."

Cons

"I have not noticed anything that I would recommend for improvement so far."

"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."

"There's room for improvement in the pricing models."

"I found it significantly complex and not user-friendly."

"The solution needs an improved connection to AI."

"They could improve the product's integration with Teams for seamless collaboration and enhanced administrative functionalities to reduce manual tasks."

"The solution’s stability could be improved."

"Making it more budget-friendly would be beneficial."

More Dynamics 365 Sales cons

"I would like Sage to improve their UI."

"With regards to monitoring the transaction with alerts, it could be better."

"Sage CRM doesn't have a dashboard for dynamic reporting."

"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."

"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."

"The scalability of this solution depends on whether you have a team that can configure it for scale."

"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."

"Its user interface could be better."

Pricing and Cost Advice

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"Dynamics 365 Sales operates on an annual licensing basis."

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"The platform is expensive."

"The product is expensive."

"We have a yearly license."

"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."

"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."

"From an African perspective, the solution is relatively expensive."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

29%

Government

13%

Manufacturing Company

10%

Financial Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

See all answers

What needs improvement with Dynamics 365 Sales?

I have not noticed anything that I would recommend for improvement so far.

See all answers

What is your primary use case for Dynamics 365 Sales?

I work at a company focused on managing sales and customer connectivity.

See all answers

What do you like most about Sage CRM?

The solution's technical support is fast to respond.

See all answers

What is your experience regarding pricing and costs for Sage CRM?

The product is expensive.

See all answers

What needs improvement with Sage CRM?

The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.

See all answers

Comparisons

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales

Compared 100% of the time

More Dynamics 365 Sales Competitors

Microsoft Dynamics CRM vs Sage CRM

Compared 100% of the time

More Sage CRM Competitors

Product Reports

Buyer's Guide

Dynamics 365 Sales

April 2025

Download Dynamics 365 Sales product report

Buyer's Guide

CRM

March 2025

Download Sage CRM product report

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.

Sage

Sample Customers

Information Not Available

Avis, Fuji Xerox, Formula 1

Buyer's Guide

Dynamics 365 Sales vs. Sage CRM

April 2025

Free Report: Dynamics 365 Sales vs. Sage CRM

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