EdgeVerve AssistEdge RPA vs IBM Robotic Process Automation (RPA) comparison

Infosys and IBM are both solutions in the Robotic Process Automation (RPA) category. Infosys is ranked #30 with an average rating of 6.8, while IBM is ranked #8 with an average rating of 7.8. Infosys holds a 0.7% mindshare in RPA, compared to IBM’s 2.0% mindshare. Additionally, 80% of Infosys users are willing to recommend the solution, compared to 87% of IBM users who would recommend it.

EdgeVerve AssistEdge RPA

Read 5 EdgeVerve AssistEdge RPA reviews

921 Views
623 Comparison Views

80% willing to recommend

IBM Robotic Process Automat...

Read 23 IBM Robotic Process Automation (RPA) reviews

2,620 Views
1,930 Comparison Views

87% willing to recommend

EdgeVerve AssistEdge RPA

IBM Robotic Process Automat...

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Executive Summary

We performed a comparison between EdgeVerve AssistEdge RPA and IBM Robotic Process Automation (RPA) based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA) Report (Updated: October 2024).

Buyer's Guide

EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA)

October 2024

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Categories and Ranking

EdgeVerve AssistEdge RPA

Ranking in Robotic Process Automation (RPA)

30th

Average Rating

6.8

Reviews Sentiment

4.8

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM Robotic Process Automat...

Ranking in Robotic Process Automation (RPA)

8th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of EdgeVerve AssistEdge RPA is 0.7%, down from 0.8% compared to the previous year. The mindshare of IBM Robotic Process Automation (RPA) is 2.0%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Rusty Bradford

Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees

The support team was great, but we had to rely on them too much because it lacks a drag-and-drop interface and everything is hard coded

Implementing new automations could be more seamless. It was challenging to build within, so we were highly dependent on Infosys developers. They had us over a barrel with that. AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.

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Karinne Carnevalli De Almeida

Consultant at Universidade Federal Fluminense

User-friendly interface and good stability

I would recommend using IBM RPA. I would advise you to learn about your main processes to automate inside your company. So you can apply it in big and small processes depending on the investment for your company. That is an advantage or not. Overall, I would rate the solution an eight out of ten. It has some difficulty in the tool, but it's a very stable and useful tool for automating processes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer"

"The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it."

"The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial."

"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."

"Good email automation and XL automation."

"I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."

"The feature I found most valuable is the TCO."

"Integrating the tool with SAP, EBS, or other ERPs is easy."

"IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being."

"We can connect with different database types, and they have included a different package for a terminal connection to, for example, AS400. When it comes to UI development, it's not using the drivers or anything. It's not a selector-based development like UiPath."

"I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business."

"IBM Robotic Process Automation is very easy to use."

"It is a good tool for automation."

More IBM Robotic Process Automation (RPA) pros

Cons

"Lacks integration with third party tools."

"There should be more activities like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities."

"In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects."

"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around."

"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."

"We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities."

"IBM’s support should improve response time."

"I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is."

"The scalability of the solution can be challenging."

"We are looking to see how it can connect with various interfaces seamlessly, through APIs."

"The product's document readers must be improved to capture the data well."

"IBM Robotic Process Automation should be more stable."

"We would like a decreased need for customer support."

More IBM Robotic Process Automation (RPA) cons

Pricing and Cost Advice

"EdgeVerve AssistEdge RPA is cheaper compared to other RPA tools."

"The product is reasonably priced compared to other tools."

"I rate the pricing ten out of ten. So, the pricing is very good for me."

"The pricing is reasonable."

"The product has a yearly licensing fee."

"The pricing is reasonable for this solution."

"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."

"IBM RPA is cheaper than other tools."

"IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."

More IBM Robotic Process Automation (RPA) pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Manufacturing Company

25%

Financial Services Firm

14%

Energy/Utilities Company

13%

Computer Software Company

10%

Financial Services Firm

16%

Computer Software Company

15%

Educational Organization

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about EdgeVerve AssistEdge RPA?

The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial.

See all answers

What needs improvement with EdgeVerve AssistEdge RPA?

There should be more activities. Like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities for any company, so we're still b...

See all answers

What is your primary use case for EdgeVerve AssistEdge RPA?

We use it to scrape websites. We scrape the updates and provide the details as a database to the user. We use AssistEdge to process and compare data on websites. Then, there is a process automation...

See all answers

What do you like most about IBM Robotic Process Automation (RPA)?

Integrating the tool with SAP, EBS, or other ERPs is easy.

See all answers

What needs improvement with IBM Robotic Process Automation (RPA)?

The product must be promoted more. There are no promotions.

See all answers

What is your primary use case for IBM Robotic Process Automation (RPA)?

We're working with different clients from the manufacturing environment. We have implemented end-to-end solutions. We work on web automation and automation of invoices.

See all answers

Comparisons

UiPath vs EdgeVerve AssistEdge RPA

Compared 58% of the time

Automation Anywhere vs EdgeVerve AssistEdge RPA

Compared 22% of the time

Microsoft Power Automate vs EdgeVerve AssistEdge RPA

Compared 11% of the time

Blue Prism vs EdgeVerve AssistEdge RPA

Compared 10% of the time

More EdgeVerve AssistEdge RPA Competitors

Microsoft Power Automate vs IBM Robotic Process Automation (RPA)

Compared 34% of the time

UiPath vs IBM Robotic Process Automation (RPA)

Compared 29% of the time

Automation Anywhere vs IBM Robotic Process Automation (RPA)

Compared 25% of the time

Blue Prism vs IBM Robotic Process Automation (RPA)

Compared 12% of the time

More IBM Robotic Process Automation (RPA) Competitors

Product Reports

Buyer's Guide

Robotic Process Automation (RPA)

October 2024

Download EdgeVerve AssistEdge RPA product report

Buyer's Guide

IBM Robotic Process Automation (RPA)

November 2024

IBM Robotic Process Automation (RPA) report

Download IBM Robotic Process Automation (RPA) product report

Also Known As

AssistEdge RPA

IBM RPA

Learn More

Infosys

IBM

Overview

AssistEdge is a cohesive automation platform built with a suite of automation and AI
capabilities. It enables enterprises to realize the full potential of automation by offering
scalability, security, intelligence, and innovation.
AssistEdge suite of products takes customers across the automation journey.

AssistEdge Discover helps accelerate and amplify the power of automation through process
discovery. It leverages user key strokes and sophisticated neural network algorithms to create
an effective automation blueprint.
AssistEdge RPA provides enterprises with a holistic suite for their complete automation journey
— from process discovery to attended and unattended automation and orchestrating the
human-digital workforce.
The latest version, AssistEdge RPA 18.0, is an enterprise-grade platform that comes with
industry-leading capabilities around scalability, security, and performance. Equipped with
cognitive engine ‘Albie’, it seamlessly unifies the human and digital workforce, empowering
enterprises to traverse the ‘Automation Singularity’ journey.
AssistEdge Cloud RPA brings together the power of AssistEdge, Cloud infrastructure and Deep
Automation. Powered by standard cloud infrastructure and a flexible service model, it enables
enterprises with intelligent automation as a service and accelerates times to value.
AssistEdge Engage is an intelligent automation platform that utilizes AI and RPA to help
organizations reimagine their contact centers and achieve superior customer experience. It
provides a 360-degree view of the customers, provides insights based on past interactions and
behavioral patterns, thereby increasing customer satisfaction.
AssistEdge Community Edition is a lighter version of AssistEdge RPA designed for community
users, including students, developers, and professionals.

IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.

Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.

Sample Customers

OpenReach Service, Ricoh Americas Corporation, Event Hospitality & Entertainment

The Hanover Insurance Group

Buyer's Guide

EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA)

October 2024

Free Report: EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA)

Find out what your peers are saying about EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA) and other solutions. Updated: October 2024.

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