EdgeVerve AssistEdge RPA vs IBM Robotic Process Automation (RPA) comparison

Infosys and IBM are both solutions in the Robotic Process Automation (RPA) category. Infosys is ranked #29 with an average rating of 6.8, while IBM is ranked #8 with an average rating of 7.8. Infosys holds a 0.7% mindshare in RPA, compared to IBM’s 2.0% mindshare. Additionally, 80% of Infosys users are willing to recommend the solution, compared to 87% of IBM users who would recommend it.

EdgeVerve AssistEdge RPA

Read 5 EdgeVerve AssistEdge RPA reviews

881 Views
595 Comparison Views

80% willing to recommend

IBM Robotic Process Automat...

Read 23 IBM Robotic Process Automation (RPA) reviews

2,472 Views
1,814 Comparison Views

87% willing to recommend

EdgeVerve AssistEdge RPA

IBM Robotic Process Automat...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 4, 2024

EdgeVerve AssistEdge RPA and IBM Robotic Process Automation compete as leading RPA solutions. While EdgeVerve is favored for its pricing and support, IBM stands out for its extensive features, offering a superior value proposition despite a higher cost.

Features: EdgeVerve AssistEdge RPA offers intuitive automation capabilities with seamless integration and a role-based working model for tracking. It simplifies operations through shared UI for maximum efficiency. IBM Robotic Process Automation provides advanced cognitive automation, AI-driven insights, and integrates well with hybrid clouds. It offers powerful cognitive abilities with real-time dashboards and seamless orchestration between bots and human tasks.

Room for Improvement: EdgeVerve AssistEdge RPA could improve by enhancing AI/ML capabilities and refining exception handling for complex processes. It may also benefit from more user training resources. IBM Robotic Process Automation could streamline deployment complexity and offer greater affordability. It may require improvements in user interface customization and greater flexibility in licensing terms.

Ease of Deployment and Customer Service: EdgeVerve AssistEdge RPA is praised for easy deployment and its responsive support team, making implementation straightforward. IBM Robotic Process Automation, though complex due to its advanced features, provides extensive customer service to aid implementation with detailed guidance and resources.

Pricing and ROI: EdgeVerve AssistEdge RPA offers lower setup costs, delivering quicker ROI, appealing to budget-conscious organizations. IBM Robotic Process Automation requires a higher initial investment but offers comprehensive features that drive substantial long-term ROI.

To learn more, read our detailed EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA) Report (Updated: December 2024).

Buyer's Guide

EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA)

December 2024

Download the complete report

Helped 824,067 peers since 2012

Categories and Ranking

EdgeVerve AssistEdge RPA

Ranking in Robotic Process Automation (RPA)

29th

Average Rating

6.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM Robotic Process Automat...

Ranking in Robotic Process Automation (RPA)

8th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of EdgeVerve AssistEdge RPA is 0.7%, down from 0.8% compared to the previous year. The mindshare of IBM Robotic Process Automation (RPA) is 2.0%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Rusty Bradford

Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees

The support team was great, but we had to rely on them too much because it lacks a drag-and-drop interface and everything is hard coded

Implementing new automations could be more seamless. It was challenging to build within, so we were highly dependent on Infosys developers. They had us over a barrel with that. AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.

Read full review

Karinne Carnevalli De Almeida

Consultant at Universidade Federal Fluminense

User-friendly interface and good stability

I would recommend using IBM RPA. I would advise you to learn about your main processes to automate inside your company. So you can apply it in big and small processes depending on the investment for your company. That is an advantage or not. Overall, I would rate the solution an eight out of ten. It has some difficulty in the tool, but it's a very stable and useful tool for automating processes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer"

"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."

"The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial."

"Good email automation and XL automation."

"The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it."

"It's integrated with all the other products within the Salesforce ecosystem."

"If you have a business process, and once you have automated that process, you have a readily available workflow in place."

"It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it."

"IBM RPA helped us resolve a lot of difficult cases we could not resolve using other solutions."

"The solution’s performance is good."

"The solution is very user-friendly."

"IBM Robotic Process Automation is very easy to use."

"The feature I found most valuable is the TCO."

More IBM Robotic Process Automation (RPA) pros

Cons

"There should be more activities like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities."

"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around."

"Lacks integration with third party tools."

"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."

"In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects."

"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."

"I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is."

"Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help."

"The scalability of the solution can be challenging."

"We are looking to see how it can connect with various interfaces seamlessly, through APIs."

"IBM’s support should improve response time."

"The users should be allowed to create folders in Control Center."

"Capturing GUI operations is very easy, but capturing IBM Logistics automation is hard. It does not always work with browsers or automotive applications like SAP."

More IBM Robotic Process Automation (RPA) cons

Pricing and Cost Advice

"EdgeVerve AssistEdge RPA is cheaper compared to other RPA tools."

"The license is paid annually."

"The pricing is reasonable."

"IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."

"The product is reasonably priced compared to other tools."

"I rate the pricing ten out of ten. So, the pricing is very good for me."

"The product has a yearly licensing fee."

"IBM RPA is cheaper than other tools."

"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."

More IBM Robotic Process Automation (RPA) pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.

See recommendations

824,067 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

21%

Financial Services Firm

13%

Energy/Utilities Company

13%

Computer Software Company

10%

Financial Services Firm

16%

Computer Software Company

15%

Educational Organization

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about EdgeVerve AssistEdge RPA?

The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial.

See all answers

What needs improvement with EdgeVerve AssistEdge RPA?

There should be more activities. Like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities for any company, so we're still b...

See all answers

What is your primary use case for EdgeVerve AssistEdge RPA?

We use it to scrape websites. We scrape the updates and provide the details as a database to the user. We use AssistEdge to process and compare data on websites. Then, there is a process automation...

See all answers

What do you like most about IBM Robotic Process Automation (RPA)?

Integrating the tool with SAP, EBS, or other ERPs is easy.

See all answers

What needs improvement with IBM Robotic Process Automation (RPA)?

The product must be promoted more. There are no promotions.

See all answers

What is your primary use case for IBM Robotic Process Automation (RPA)?

We're working with different clients from the manufacturing environment. We have implemented end-to-end solutions. We work on web automation and automation of invoices.

See all answers

Comparisons

UiPath vs EdgeVerve AssistEdge RPA

Compared 64% of the time

Automation Anywhere vs EdgeVerve AssistEdge RPA

Compared 24% of the time

Microsoft Power Automate vs EdgeVerve AssistEdge RPA

Compared 12% of the time

More EdgeVerve AssistEdge RPA Competitors

Microsoft Power Automate vs IBM Robotic Process Automation (RPA)

Compared 36% of the time

UiPath vs IBM Robotic Process Automation (RPA)

Compared 28% of the time

Automation Anywhere vs IBM Robotic Process Automation (RPA)

Compared 25% of the time

Blue Prism vs IBM Robotic Process Automation (RPA)

Compared 11% of the time

More IBM Robotic Process Automation (RPA) Competitors

Product Reports

Buyer's Guide

Robotic Process Automation (RPA)

November 2024

Download EdgeVerve AssistEdge RPA product report

Buyer's Guide

IBM Robotic Process Automation (RPA)

December 2024

IBM Robotic Process Automation (RPA) report

Download IBM Robotic Process Automation (RPA) product report

Also Known As

AssistEdge RPA

IBM RPA

Learn More

Infosys

IBM

Overview

AssistEdge is a cohesive automation platform built with a suite of automation and AI
capabilities. It enables enterprises to realize the full potential of automation by offering
scalability, security, intelligence, and innovation.
AssistEdge suite of products takes customers across the automation journey.

AssistEdge Discover helps accelerate and amplify the power of automation through process
discovery. It leverages user key strokes and sophisticated neural network algorithms to create
an effective automation blueprint.
AssistEdge RPA provides enterprises with a holistic suite for their complete automation journey
— from process discovery to attended and unattended automation and orchestrating the
human-digital workforce.
The latest version, AssistEdge RPA 18.0, is an enterprise-grade platform that comes with
industry-leading capabilities around scalability, security, and performance. Equipped with
cognitive engine ‘Albie’, it seamlessly unifies the human and digital workforce, empowering
enterprises to traverse the ‘Automation Singularity’ journey.
AssistEdge Cloud RPA brings together the power of AssistEdge, Cloud infrastructure and Deep
Automation. Powered by standard cloud infrastructure and a flexible service model, it enables
enterprises with intelligent automation as a service and accelerates times to value.
AssistEdge Engage is an intelligent automation platform that utilizes AI and RPA to help
organizations reimagine their contact centers and achieve superior customer experience. It
provides a 360-degree view of the customers, provides insights based on past interactions and
behavioral patterns, thereby increasing customer satisfaction.
AssistEdge Community Edition is a lighter version of AssistEdge RPA designed for community
users, including students, developers, and professionals.

IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.

Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.

Sample Customers

OpenReach Service, Ricoh Americas Corporation, Event Hospitality & Entertainment

The Hanover Insurance Group

Buyer's Guide

EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA)

December 2024

Free Report: EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA)

Find out what your peers are saying about EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA) and other solutions. Updated: December 2024.

DOWNLOAD NOW

824,067 professionals have used our research since 2012.

See our EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA) report.

See our list of best Robotic Process Automation (RPA) vendors.

We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.