EdgeVerve AssistEdge RPA vs IBM Robotic Process Automation (RPA) comparison

Infosys and IBM are both solutions in the Robotic Process Automation (RPA) category. Infosys is ranked #26 with an average rating of 7.0, while IBM is ranked #9 with an average rating of 8.0. Infosys holds a 1.1% mindshare in RPA, compared to IBM’s 2.1% mindshare. Additionally, 66% of Infosys users are willing to recommend the solution, compared to 88% of IBM users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

EdgeVerve AssistEdge RPA and IBM Robotic Process Automation compete as leading RPA solutions. While EdgeVerve is favored for its pricing and support, IBM stands out for its extensive features, offering a superior value proposition despite a higher cost.

Features: EdgeVerve AssistEdge RPA offers intuitive automation capabilities with seamless integration and a role-based working model for tracking. It simplifies operations through shared UI for maximum efficiency. IBM Robotic Process Automation provides advanced cognitive automation, AI-driven insights, and integrates well with hybrid clouds. It offers powerful cognitive abilities with real-time dashboards and seamless orchestration between bots and human tasks.

Room for Improvement: EdgeVerve AssistEdge RPA could improve by enhancing AI/ML capabilities and refining exception handling for complex processes. It may also benefit from more user training resources. IBM Robotic Process Automation could streamline deployment complexity and offer greater affordability. It may require improvements in user interface customization and greater flexibility in licensing terms.

Ease of Deployment and Customer Service: EdgeVerve AssistEdge RPA is praised for easy deployment and its responsive support team, making implementation straightforward. IBM Robotic Process Automation, though complex due to its advanced features, provides extensive customer service to aid implementation with detailed guidance and resources.

Pricing and ROI: EdgeVerve AssistEdge RPA offers lower setup costs, delivering quicker ROI, appealing to budget-conscious organizations. IBM Robotic Process Automation requires a higher initial investment but offers comprehensive features that drive substantial long-term ROI.

To learn more, read our detailed EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA) Report (Updated: April 2026).

Buyer's Guide

EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA)

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

As of May 2026, in the Robotic Process Automation (RPA) category, the mindshare of Automation Anywhere is 5.8%, down from 10.4% compared to the previous year. The mindshare of EdgeVerve AssistEdge RPA is 1.1%, up from 0.8% compared to the previous year. The mindshare of IBM Robotic Process Automation (RPA) is 2.1%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
Automation Anywhere	5.8%
IBM Robotic Process Automation (RPA)	2.1%
EdgeVerve AssistEdge RPA	1.1%
Other	91.0%

Robotic Process Automation (RPA)

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer2728704

Corporate Development Specialist at a tech vendor with 10,001+ employees

Offers a user-friendly interface but lacks enterprise-level features

EdgeVerve AssistEdge RPA is not difficult to deploy and the process was fine. Concerning deployment time, it usually takes one or two days. It totally depends upon the number of use cases and the processes where we are implementing. It might take weeks as well, depending upon the process in which we are implementing.

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Mohamed-Abdelwahed

Business Solutions Manager at valleysoft

Has improved analytics and reporting but needs better integration and support

To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed. There is an AI part in IBM Robotic Process Automation (RPA) for Machine Learning, but IBM has another platform specifically for data and AI, which is integrated right now. More features are hoped for in the future.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When I compare it with other RPA tools, Automation Anywhere seems pretty good; it's a user-friendly tool, anyone can easily understand it, and if there is an error, you can easily debug it from the developer level."

"Since we can register multiple bot runners in one control room, and we can easily monitor and re-run bots when necessary, it is convenient for me."

"The automation that we have run on a daily basis helps us by saving a lot of time."

"They've now included the code so we can add some additional code. That's good."

"It is easier to learn, implement, and get things done with Automation Anywhere compared to other tools on market right now."

"Manual efforts have been reduced and the accuracy has increased. In the processes I have done, the accuracy has reached 100 percent, and manual load and time has been reduced."

"Co-Pilot is a valuable feature."

"Unattended use is its most valuable feature."

More Automation Anywhere pros

"The features of EdgeVerve AssistEdge RPA that customers find most helpful include the easy understanding and good UI/UX."

"There are some typical features I like such as email automation, XL automation, some AI/ML capabilities that are evolving, but are not quite mature yet, and I like the website automation."

"The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it."

"EdgeVerve AssistEdge RPA is more affordable than UiPath."

"AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer"

"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."

"Good email automation and XL automation."

"The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial."

"It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it."

"IBM RPA helped us resolve a lot of difficult cases we could not resolve using other solutions."

"The solution's ease of use is its most valuable aspect."

"The initial setup is straightforward."

"The most valuable feature is the ability to automate mundane tasks, which improves efficiency and reliability so critical operations can be highly automated."

"The quality is great! It's very strong and has a very strong platform."

"Put IBM on top of your list because we have done the analysis."

"I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."

More IBM Robotic Process Automation (RPA) pros

Cons

"We are not getting consistent behavior from the tool We would like to see this improved and the product more stable."

"Additional features should involve the Cognitive Section where we need more Advance solutions involving ML & AI."

"There is a lot of scope for improvement in terms of stability. It is a concern, because right now we are close to 20 to 25 percent false negatives that are coming up."

"I feel the tool has to provide deeper insights for debugging issues, considering both internal and external factors."

"Automation Anywhere Control Room should update to the newer versions with one click, including the newer features. There should be minimum effort required from the IT organization. The major resistance from any organization is from the IT organization because they have a lot of dependencies and will sometimes resist doing changes because they have other activities and applications to manage. Future versions should minimizing their work."

"In the next release, once the bot is triggered, the system should always recognize the active state and not prompt the user to log in again before the bot finishes all of its tasks."

"For improvement, I would like to see Automation Anywhere integrating with multiple other technologies."

"There is an issue with security where users can see the values in the credential vault."

More Automation Anywhere cons

"We provide them with consulting and strategy advisory services, but we have never recommended any organization to use EdgeVerve AssistEdge RPA."

"The solution could be improved if it provided integration with third party tools like Python, native integration, which is very important."

"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around."

"In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects."

"There should be more activities like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities."

"Lacks integration with third party tools."

"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."

"We would like a decreased need for customer support."

"The product's document readers must be improved to capture the data well."

"We would like more focus on understanding AI and how it can be used to manage exception handling."

"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."

"We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities."

"I would like to have more flexibility in connecting the platform with third-party systems."

"There are certain limitations in the solution for screen reading."

"We are looking to see how it can connect with various interfaces seamlessly, through APIs."

More IBM Robotic Process Automation (RPA) cons

Pricing and Cost Advice

"Price is where I'm least satisfied. Other vendors are more willing to offer discounts."

"They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing."

"Because it reduced the time duration of our processes, our costs went down."

"IQ Bots are very costly. It's not a sustainable bot for us as of now. We will look for better, alternate options for that."

"The product’s pricing is reasonable."

"Our advice is that anybody interested in this product should negotiate product bundles in order to reduce the cost of installation and setup."

"Additional costs will be for the machines and the number of machines that you are using. You can deploy virtually as well as on physical machines. In both the situations, you do need to allocate a certain budget for securing the machines and where the software will be installed and running. The machines cannot be used for anything else, because only a certain bot can run at a certain time. You need to be very particular about your scheduling of running the bots, and while the bot is running nobody can use the machine. You cannot have an agent working on a machine and the bot running in the background. It has to be completely dedicated. Then there are the network bandwidth requirements and space requirements, which are additional costs apart from the licensing and software costs. The developer is also going to charge you for their coding time too."

"The initial setup and licensing fees are high, and although it saves costs in the long run, reaching the break-even point can take at least six months."

More Automation Anywhere pricing and cost advice

"EdgeVerve AssistEdge RPA is cheaper compared to other RPA tools."

"IBM RPA is cheaper than other tools."

"The pricing is reasonable."

"The license is paid annually."

"IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."

"I rate the pricing ten out of ten. So, the pricing is very good for me."

"The product has a yearly licensing fee."

"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."

"The pricing is reasonable for this solution."

More IBM Robotic Process Automation (RPA) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

Construction Company

Computer Software Company

Educational Organization

15%

Construction Company

11%

Manufacturing Company

10%

Computer Software Company

11%

Financial Services Firm

11%

Insurance Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	150
Midsize Enterprise	82
Large Enterprise	530

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	3
Large Enterprise	10

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with EdgeVerve AssistEdge RPA?

In terms of improvements for EdgeVerve AssistEdge RPA, there is nothing specific that could be identified as needing ...

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What is your primary use case for EdgeVerve AssistEdge RPA?

The main use cases for EdgeVerve AssistEdge RPA are quite diverse; it can be used within finance, banking, supply cha...

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What advice do you have for others considering EdgeVerve AssistEdge RPA?

Regarding the reporting capabilities of EdgeVerve AssistEdge RPA, I am not certain about the intelligent reporting ca...

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What needs improvement with IBM Robotic Process Automation (RPA)?

To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external ...

See all answers

What is your primary use case for IBM Robotic Process Automation (RPA)?

My customers' main use cases for IBM Robotic Process Automation (RPA) are especially in the banking industry, particu...

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What advice do you have for others considering IBM Robotic Process Automation (RPA)?

I recommend starting with the Academy to check the features and compare them with other competitors to choose the bes...

See all answers

Comparisons

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Compared 13% of the time

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Compared 7% of the time

AutomationEdge vs Automation Anywhere

Compared 2% of the time

Pega Platform vs Automation Anywhere

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UiPath Platform vs EdgeVerve AssistEdge RPA

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Robocorp vs EdgeVerve AssistEdge RPA

Compared 9% of the time

WorkFusion vs EdgeVerve AssistEdge RPA

Compared 7% of the time

Nividous RPA vs EdgeVerve AssistEdge RPA

Compared 6% of the time

epiplex Automation Studio vs EdgeVerve AssistEdge RPA

Compared 5% of the time

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Microsoft Power Automate vs IBM Robotic Process Automation (RPA)

Compared 24% of the time

UiPath Platform vs IBM Robotic Process Automation (RPA)

Compared 15% of the time

Nintex RPA vs IBM Robotic Process Automation (RPA)

Compared 5% of the time

Blue Prism vs IBM Robotic Process Automation (RPA)

Compared 4% of the time

HyperScience vs IBM Robotic Process Automation (RPA)

Compared 4% of the time

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Product Reports

Buyer's Guide

Automation Anywhere

May 2026

Download Automation Anywhere product report

Buyer's Guide

Robotic Process Automation (RPA)

May 2026

Download EdgeVerve AssistEdge RPA product report

Buyer's Guide

IBM Robotic Process Automation (RPA)

May 2026

IBM Robotic Process Automation (RPA) report

Download IBM Robotic Process Automation (RPA) product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

AssistEdge RPA

IBM RPA

Interactive Demo

Automation Anywhere

Demo not available

Infosys

Demo not available

IBM

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

EdgeVerve AssistEdge RPA offers robust automation capabilities with AI/ML enhancements, seamless legacy integration, and user-friendly elements, effectively supporting industries like finance and healthcare.

EdgeVerve AssistEdge RPA is known for its versatility in automating processes across sectors like finance, banking, and healthcare. With email, XL automation, and evolving AI capabilities, it integrates seamlessly with systems and features role-based models, web application element capture, and SAP connectors. Despite needing improvements in third-party integration, AI, and support, it remains accessible due to its adaptive UI, though scalability and documentation handling require attention. Complex automation can be challenging, leading users to often need custom packages beyond predefined activities.

What are the key features of EdgeVerve AssistEdge RPA?

Email and XL automation: Streamlines document processing tasks.
AI/ML capabilities: Supports evolving industry needs with advanced intelligence.
Web automation: Facilitates internet-based task automation efficiently.
Legacy system integration: Ensures smooth operations with existing infrastructure.
Role-based working model: Supports diverse team dynamics and accountability.
Easy element capture for web: Simplifies web automation tasks with point-and-click efficiency.
SAP connectors: Enhances SAP ecosystem automation capabilities.

What benefits or ROI should users look for in reviews?

Ease of use: Empowers teams to adapt quickly with minimal training.
Adaptability: Supports diverse requirements with flexible capabilities.
Database integration: Facilitates seamless data management and processing.
Uncomplicated UI/UX: Ensures a smooth user experience for quick onboarding.

EdgeVerve AssistEdge RPA is extensively implemented in industries like finance and healthcare for automating business processes such as payments and data comparison. It supports custom UI development for contact centers and enhances efficiency in areas like supply chain and retail through web scraping and automation, addressing unique industry needs efficiently.

Infosys

IBM Robotic Process Automation offers intuitive drag-and-drop features and strong integration with Watson, enhancing document analysis insights. It automates routine tasks, effectively boosting workflow efficiency and user productivity. Ideal for hybrid cloud environments, setup is straightforward and error-free.

Designed to reduce coding requirements, IBM Robotic Process Automation integrates with Watson to provide valuable insights from document analysis. It's popular for automating routine tasks to enhance workflow efficiency. Users can effortlessly automate processes, benefit from cost reductions, and enjoy increased productivity without encountering errors. It seamlessly integrates with hybrid clouds while offering robust analytics through advanced dashboards. While some users suggest improvements in scheduling, integration with non-IBM systems, and AI features, the system remains a strong performer with opportunities for evolution in cost management and support documentation.

What features should be considered?

Drag-and-Drop Functionality: Simplifies automation with user-friendly interfaces.
Watson Integration: Provides insights from document analysis.
Hybrid Cloud Integration: Works efficiently within hybrid environments.
Analytics Dashboards: Delivers comprehensive performance insights.

What benefits or ROI can users expect?

Cost Reduction: Significant savings by automating manual tasks.
Productivity Increase: Boosts efficiency by handling routine processes.
Improved Morale: Reduces monotony, allowing employees to focus on strategic tasks.

IBM Robotic Process Automation is frequently deployed in finance, IT, banking, and hospitality sectors to automate financial tasks like payments and accounts processing. It's also invaluable in customer service for automating call center operations and onboarding procedures, streamlining activities in diverse industries to enhance operational efficiency.

IBM

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

OpenReach Service, Ricoh Americas Corporation, Event Hospitality & Entertainment

The Hanover Insurance Group

Buyer's Guide

EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA)

April 2026

Free Report: EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA)

Find out what your peers are saying about EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA) and other solutions. Updated: April 2026.

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