EdgeVerve AssistEdge RPA vs IBM Robotic Process Automation (RPA) comparison

Infosys and IBM are both solutions in the Robotic Process Automation (RPA) category. Infosys is ranked #27 with an average rating of 7.0, while IBM is ranked #12 with an average rating of 8.3. Infosys holds a 0.7% mindshare in RPA, compared to IBM’s 3.3% mindshare. Additionally, 66% of Infosys users are willing to recommend the solution, compared to 88% of IBM users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

EdgeVerve AssistEdge RPA and IBM Robotic Process Automation compete as leading RPA solutions. While EdgeVerve is favored for its pricing and support, IBM stands out for its extensive features, offering a superior value proposition despite a higher cost.

Features: EdgeVerve AssistEdge RPA offers intuitive automation capabilities with seamless integration and a role-based working model for tracking. It simplifies operations through shared UI for maximum efficiency. IBM Robotic Process Automation provides advanced cognitive automation, AI-driven insights, and integrates well with hybrid clouds. It offers powerful cognitive abilities with real-time dashboards and seamless orchestration between bots and human tasks.

Room for Improvement: EdgeVerve AssistEdge RPA could improve by enhancing AI/ML capabilities and refining exception handling for complex processes. It may also benefit from more user training resources. IBM Robotic Process Automation could streamline deployment complexity and offer greater affordability. It may require improvements in user interface customization and greater flexibility in licensing terms.

Ease of Deployment and Customer Service: EdgeVerve AssistEdge RPA is praised for easy deployment and its responsive support team, making implementation straightforward. IBM Robotic Process Automation, though complex due to its advanced features, provides extensive customer service to aid implementation with detailed guidance and resources.

Pricing and ROI: EdgeVerve AssistEdge RPA offers lower setup costs, delivering quicker ROI, appealing to budget-conscious organizations. IBM Robotic Process Automation requires a higher initial investment but offers comprehensive features that drive substantial long-term ROI.

To learn more, read our detailed EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA) Report (Updated: September 2025).

Buyer's Guide

EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA)

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of October 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 2.0%, up from 1.1% compared to the previous year. The mindshare of EdgeVerve AssistEdge RPA is 0.7%, up from 0.7% compared to the previous year. The mindshare of IBM Robotic Process Automation (RPA) is 3.3%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
Automate	2.0%
IBM Robotic Process Automation (RPA)	3.3%
EdgeVerve AssistEdge RPA	0.7%
Other	94.0%

Robotic Process Automation (RPA)

Featured Reviews

Jane Rachma Kiniti

IT Project Manager at Labo des histoires

Automate has streamlined workflows and increased efficiency with powerful automation

The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward. The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down. Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows. The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.

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Rusty Bradford

Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees

The support team was great, but we had to rely on them too much because it lacks a drag-and-drop interface and everything is hard coded

Implementing new automations could be more seamless. It was challenging to build within, so we were highly dependent on Infosys developers. They had us over a barrel with that. AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.

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Saman Guruge

Senior Engineer at MIT ESP

We can connect to different databases and use inbuilt activities, but we can't include our own activities

We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities. When it comes to deployment and scheduling bots, there are some conflicts. They are using Microsoft MQ to communicate with their bots, but it's not reliable. When we are scheduling time, if I need to schedule an interval of one minute, sometimes, the queue gets loaded with a lot of processes or bots, and they don't wait until the first one gets complete. So, that sort of disadvantage is there. I have found one bug in version 22 when sending or configuring mail. While using their orchestration environment, on IBM Server, you can configure an SMTP connection to send out the details you want. For example, when you create a user, they send out an email. That part didn't work, and I created a few tickets. The issue is that there's a typo in the endpoint API. They have probably corrected it in version 23.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the drag-and-drop interface, which is very Windows-like."

"It gives us a central place to schedule tasks and run them distributed."

"The interface is simple, user-friendly, and very intuitive."

"We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly."

"The most valuable features for my client are timing and scheduling."

"It's very easy to use. That's a big selling point for it. It has got a drag-and-drop interface, so you can quickly deploy bots."

"I would recommend Automate because it has made my work much easier."

"The peace of mind I have using Automate for scheduling tasks allows me to focus on other responsibilities without worrying about operational issues."

More Automate pros

"Good email automation and XL automation."

"The features of EdgeVerve AssistEdge RPA that customers find most helpful include the easy understanding and good UI/UX."

"The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it."

"AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer"

"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."

"EdgeVerve AssistEdge RPA is more affordable than UiPath."

"The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial."

"It's integrated with all the other products within the Salesforce ecosystem."

"The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure."

"It's user-friendly; even non-technical people can program bots using drag-and-drop functionalities."

"One of the most impactful features of IBM Robotic Process Automation (RPA) has been its one-time setup capability."

"The solution is scalability."

"The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical operations which can be highly automated."

"It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it."

"The feature I found most valuable is the TCO."

More IBM Robotic Process Automation (RPA) pros

Cons

"I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial."

"The documentation for errors needs improvement as many of the error messages we receive are very vague."

"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."

"It would be an improvement if Automate had better stability tools, whether by recommending a certain amount of memory because it can be a memory hog at times."

"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."

"Regarding customer support, I face challenges sometimes. They're not always available, and you may need to wait for assistance, but overall their support is acceptable."

"The intelligent automation feature could be improved. It's interesting because it's simple, but the automation quality isn't always good. It's easy to use, but sometimes you need to make a slight improvement to the automation, and that's not so easy."

"The OCR for Hebrew text needs to be improved."

More Automate cons

"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."

"There should be more activities like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities."

"Lacks integration with third party tools."

"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around."

"In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects."

"We provide them with consulting and strategy advisory services, but we have never recommended any organization to use EdgeVerve AssistEdge RPA."

"I would like to improve the efficiency of this solution and the Surface Level Agreement."

"My impression of the support experience is lower than middle. I would rank it as that. They need to improve their support by having more experienced level one support."

"I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is."

"One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time."

"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."

"IBM’s support should improve response time."

"We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities."

"The pricing of IBM Robotic Process Automation (RPA) could be improved."

More IBM Robotic Process Automation (RPA) cons

Pricing and Cost Advice

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"Once you buy the software, you just pay for the support for backend help."

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

More Automate pricing and cost advice

"EdgeVerve AssistEdge RPA is cheaper compared to other RPA tools."

"The product is reasonably priced compared to other tools."

"The pricing is reasonable."

"IBM RPA is cheaper than other tools."

"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."

"The product has a yearly licensing fee."

"I rate the pricing ten out of ten. So, the pricing is very good for me."

"The pricing is reasonable for this solution."

"The license is paid annually."

More IBM Robotic Process Automation (RPA) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Performing Arts

Educational Organization

18%

Manufacturing Company

14%

Computer Software Company

12%

Performing Arts

Computer Software Company

18%

Financial Services Firm

13%

Insurance Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	8
Large Enterprise	5

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	3
Large Enterprise	10

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

My main use case for Automate is to deliver enterprise-scale script execution jobs, which means we are using Automate...

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What is your experience regarding pricing and costs for Fortra Automate?

Until now, I have not specified any other tech products except Microsoft Power Automate, N8N, and Make.com that I've ...

See all answers

What do you like most about EdgeVerve AssistEdge RPA?

The feature I like the most is the ability to capture elements easily, especially when automating web-based applicati...

See all answers

What needs improvement with EdgeVerve AssistEdge RPA?

In terms of improvements for EdgeVerve AssistEdge RPA, there is nothing specific that could be identified as needing ...

See all answers

What is your primary use case for EdgeVerve AssistEdge RPA?

The main use cases for EdgeVerve AssistEdge RPA are quite diverse; it can be used within finance, banking, supply cha...

See all answers

What do you like most about IBM Robotic Process Automation (RPA)?

Integrating the tool with SAP, EBS, or other ERPs is easy.

See all answers

What needs improvement with IBM Robotic Process Automation (RPA)?

To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external ...

See all answers

What is your primary use case for IBM Robotic Process Automation (RPA)?

My customers' main use cases for IBM Robotic Process Automation (RPA) are especially in the banking industry, particu...

See all answers

Comparisons

UiPath Platform vs Automate

Compared 21% of the time

Nintex RPA vs Automate

Compared 16% of the time

Microsoft Power Automate vs Automate

Compared 15% of the time

Redwood Software - Finance Automation Edition vs Automate

Compared 9% of the time

Blue Prism vs Automate

Compared 8% of the time

More Automate Competitors

UiPath Platform vs EdgeVerve AssistEdge RPA

Compared 72% of the time

Automation Anywhere vs EdgeVerve AssistEdge RPA

Compared 28% of the time

More EdgeVerve AssistEdge RPA Competitors

Microsoft Power Automate vs IBM Robotic Process Automation (RPA)

Compared 70% of the time

UiPath Platform vs IBM Robotic Process Automation (RPA)

Compared 11% of the time

Nintex RPA vs IBM Robotic Process Automation (RPA)

Compared 5% of the time

Automation Anywhere vs IBM Robotic Process Automation (RPA)

Compared 4% of the time

Blue Prism vs IBM Robotic Process Automation (RPA)

Compared 4% of the time

More IBM Robotic Process Automation (RPA) Competitors

Product Reports

Buyer's Guide

Automate

October 2025

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Buyer's Guide

Robotic Process Automation (RPA)

September 2025

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Buyer's Guide

IBM Robotic Process Automation (RPA)

October 2025

IBM Robotic Process Automation (RPA) report

Download IBM Robotic Process Automation (RPA) product report

Also Known As

HelpSystems Automate, Automate

AssistEdge RPA

IBM RPA

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

AssistEdge is a cohesive automation platform built with a suite of automation and AI
capabilities. It enables enterprises to realize the full potential of automation by offering
scalability, security, intelligence, and innovation.
AssistEdge suite of products takes customers across the automation journey.

AssistEdge Discover helps accelerate and amplify the power of automation through process
discovery. It leverages user key strokes and sophisticated neural network algorithms to create
an effective automation blueprint.
AssistEdge RPA provides enterprises with a holistic suite for their complete automation journey
— from process discovery to attended and unattended automation and orchestrating the
human-digital workforce.
The latest version, AssistEdge RPA 18.0, is an enterprise-grade platform that comes with
industry-leading capabilities around scalability, security, and performance. Equipped with
cognitive engine ‘Albie’, it seamlessly unifies the human and digital workforce, empowering
enterprises to traverse the ‘Automation Singularity’ journey.
AssistEdge Cloud RPA brings together the power of AssistEdge, Cloud infrastructure and Deep
Automation. Powered by standard cloud infrastructure and a flexible service model, it enables
enterprises with intelligent automation as a service and accelerates times to value.
AssistEdge Engage is an intelligent automation platform that utilizes AI and RPA to help
organizations reimagine their contact centers and achieve superior customer experience. It
provides a 360-degree view of the customers, provides insights based on past interactions and
behavioral patterns, thereby increasing customer satisfaction.
AssistEdge Community Edition is a lighter version of AssistEdge RPA designed for community
users, including students, developers, and professionals.

Infosys

IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.

Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.

IBM

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

OpenReach Service, Ricoh Americas Corporation, Event Hospitality & Entertainment

The Hanover Insurance Group

Buyer's Guide

EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA)

September 2025

Free Report: EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA)

Find out what your peers are saying about EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA) and other solutions. Updated: September 2025.

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