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Prometheus vs eG Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

eG Enterprise
Ranking in Application Performance Monitoring (APM) and Observability
40th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
20
Ranking in other categories
Network Monitoring Software (50th), IT Infrastructure Monitoring (45th)
Prometheus
Ranking in Application Performance Monitoring (APM) and Observability
8th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of eG Enterprise is 0.3%, down from 0.3% compared to the previous year. The mindshare of Prometheus is 3.5%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

reviewer802371 - PeerSpot reviewer
Great visibility, easy to set up, and has very responsive technical support
The visibility and the ability to monitor user behavior are very useful to us. So is the fact that we have diagnostic capabilities. We divided the usage of these two parts - one for our business team and one for our support team where they can see the availability, performance, and application or service updates from a customer perspective. We appreciate that the team can understand the issue from our application, database, code, data integration, et cetera. We like that two different teams can use it and it fits each of their individual needs. Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us. The initial setup is pretty simple. The solution can scale. Technical support has been great.
MuhammadAzhar Khan - PeerSpot reviewer
Free to use and provides valuable monitoring capabilities
Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."
"EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console."
"What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics."
"Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities."
"Its ability to monitor failures and to restart a Windows service when it fails."
"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."
"The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time."
"The most important feature is the ability to design, then implement monitoring tests on the fly as we are adapting to different situations."
"It has lots of APIs and libraries to integrate with any kind of language."
"Prometheus is a scalable and flexible tool that I can deploy on any cloud platform."
"The solution is useful to collect huge metrics."
"I like its lightweight configuration functions."
"It is an efficient solution."
"The best thing about Prometheus is its integration."
"The most valuable feature of Prometheus is its ability to collect metrics."
"It is a stable solution...Based on the feedback I have received from my colleagues in our company's IT department, the setup phase of the solution is relatively easy."
 

Cons

"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"The interface could be improved as it is not real intuitive. It is not user-friendly."
"Their dashboards could use some improvement. The ability to customize them a bit more."
"eG Enterprise's licensing could be cheaper. Even compared to Dynatrace, I think the price is quite expensive considering the APM functionalities, even though they have other benefits such as info monitoring."
"Back-end configuration is not easy to implement."
"The UI looks a little dated and could do with a refresh."
"would like to see improvements in the alarm display console."
"Needs to improve the networking monitor capabilities."
"Prometheus requires improvement on the query side."
"The initial setup of Prometheus is complex and rated one out of five in ease of setup."
"Its documentation could be clearer to understand."
"The simplicity of the query language could be improved. The current query language is not easy to work with."
"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."
"Its stability could be even better."
"The interface is not particularly user-friendly and that could be improved."
"Prometheus has a learning curve when setting it up. It definitely requires a little bit more hands-on than other solutions. It is an open source solution which means you do need to go through and read the literature that they have online for setting it up. The setup could be made easier."
 

Pricing and Cost Advice

"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."
"They gave us a good price, when they were found out we were looking at other products because their price was very high. We were looking at another solution, then we came back to them was because they brought the price down. We selected them for three years."
"It'd be nice if the price was lower. That would be an improvement."
"There are two licensing options: Perpetual and SaaS-based. The main offering, in terms of what eG prefers to offer, is the subscription-based rather than the Perpetual License. The price could be cheaper."
"The product is very cheap."
"If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server"
"It is not expensive."
"The cost for eG Enterprise is almost $100,000 for one hundred and fifty services. It's subscription-based and the payment is yearly."
"This is an open-source solution."
"The solution is free of cost."
"Prometheus is available as an open-source product."
"Prometheus is an open-source solution."
"My company uses the open-source version of the product."
"The product is expensive compared to Datadog."
"We use the solution's open-source version."
"It is an open-source tool."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
11%
Government
8%
Financial Services Firm
26%
Computer Software Company
15%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Do you recommend eG Enterprise? Why or why not?
I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...
What do you like most about eG Enterprise?
eG Enterprise has a single pane of glass for observability and monitoring.
What do you like most about Prometheus?
The most valuable feature of Prometheus is its ability to collect metrics.
What is your experience regarding pricing and costs for Prometheus?
Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.
What is your primary use case for Prometheus?
I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.
 

Comparisons

 

Overview

 

Sample Customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.
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Find out what your peers are saying about Prometheus vs. eG Enterprise and other solutions. Updated: January 2025.
832,138 professionals have used our research since 2012.