Try our new research platform with insights from 80,000+ expert users

FireEye Managed Defense [EOL] vs Secureworks Taegis Managed XDR / MDR comparison

Sponsored
 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Binary Defense MDR
Sponsored
Average Rating
9.2
Number of Reviews
16
Ranking in other categories
Managed Detection and Response (MDR) (7th)
FireEye Managed Defense [EOL]
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Secureworks Taegis Managed ...
Average Rating
7.8
Reviews Sentiment
8.0
Number of Reviews
13
Ranking in other categories
Managed Security Services Providers (MSSP) (1st), Managed Detection and Response (MDR) (9th)
 

Featured Reviews

Rich Ullom - PeerSpot reviewer
Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert
This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.
AM
Stable solution with a good customer support service
We use the solution to secure emails and networks. Also, we use it for EDR features The solution's most valuable feature is email and network security. They should work on the solution's pricing. Also, they should make its user interface easy to understand. We have been using the solution for…
Tom Kar - PeerSpot reviewer
Has a user-friendly setup process, but its query language needs improvement
The product has valuable features for the EDR section. We can easily isolate affected machines in the network. It helps us prevent the spreading of malware or ransomware further Secureworks Taegis ManagedXDR's query language and stability need improvement. Additionally, its price could be better…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"Our mean time to response has gone down. We're much faster with direct response and have more investigative capabilities than we did before."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"Binary Defense is comprehensive. We see most of the questionable activity. Once you see things a couple of times and are familiar with the processes, you know what those are. The level of activity is definitely favorable."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"It is a very scalable solution."
"The installation was straightforward."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"The most valuable features are IDS and IPS."
"The solution definitely made us way more aware of the possibilities out there."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"There are some patent pending detectors within the platform that provides a lot of value."
"The initial setup was very straight forward."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
 

Cons

"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"We found a couple of bugs in the user interface."
"The current reporting system could benefit from improvement."
"I would like to see more frequent check-ins with our security status."
"I would like to get more reports from Binary Defense about what they're blocking."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"The only feature needing improvement which comes to mind is the need for better pricing for the licensing."
"Its user interface could be better."
"The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"It would be nice if the solution were a little more affordable."
"Dell Secureworks could improve its integration with other third-party solutions."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
 

Pricing and Cost Advice

"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."
"It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."
"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."
"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."
"Binary Defense MDR is priced competitively and may be slightly lower than CrowdStrike."
"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."
"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."
"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."
"I believe there is a per-seat license"
"It is an expensive solution."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"The pricing of Dell Secureworks is very reasonable."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"The Red Cloak agent is free."
"It is expensive but there is no better product than this."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
report
Use our free recommendation engine to learn which Managed Detection and Response (MDR) solutions are best for your needs.
816,660 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Healthcare Company
8%
Financial Services Firm
7%
Manufacturing Company
7%
No data available
Computer Software Company
22%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Binary Defense MDR?
The most valuable feature is reviewing tickets and the notes added by technicians.
What is your experience regarding pricing and costs for Binary Defense MDR?
It has been good. We have saved money, and we have a better product. We are a company that has become an enterprise f...
What needs improvement with Binary Defense MDR?
We are going to have a meeting with them the following Monday. It will be our first quarterly business review. Half o...
Ask a question
Earn 20 points
What do you like most about Secureworks Taegis ManagedXDR?
The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, ...
What is your experience regarding pricing and costs for Secureworks Taegis ManagedXDR?
It is worth the money. It is expensive but there is no better product than this.
What needs improvement with Secureworks Taegis ManagedXDR?
The integration would look better with other products, with other EDRs, with other firewalls, with other older versio...
 

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response
No data available
Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
 

Overview

 

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR
Globe Telecom, Landbank of the Philippines, Luz Technologies, Northshore Utility District, Penn State Health Milton S. Hershey Medical Center, Teck Resources, Vodafone
RICOH, Owens and Minor
Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR). Updated: November 2024.
816,660 professionals have used our research since 2012.