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Fortinet FortiAuthenticator vs Okta Workforce Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Fortinet FortiAuthenticator is valued for breach prevention, offering compliance benefits, though financial returns vary in measurability.
Sentiment score
8.0
Okta Workforce Identity boosts productivity and security with ROI benefits, though challenges arise from initial costs and limited interface customization.
 

Customer Service

Sentiment score
8.0
Fortinet FortiAuthenticator's customer service is responsive and knowledgeable, but initial support may need escalation for complex issues.
Sentiment score
7.4
Okta Workforce Identity support is praised for responsiveness and professionalism, though some users note improvement areas like response times.
At times, some technical staff lack knowledge, which delays issue resolution.
When we send a ticket to Fortinet, they go into research mode as if they are hearing the problem for the first time.
 

Scalability Issues

Sentiment score
7.6
Fortinet FortiAuthenticator is highly scalable, easily expanding users, though minor challenges exist, typically rated 8-9 in scalability.
Sentiment score
7.7
Okta Workforce Identity is praised for its scalability and flexibility across environments, despite some business scalability challenges.
The scalability of FortiAuthenticator is good, and I would rate it an eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.8
Fortinet FortiAuthenticator is highly stable with minor issues under heavy load, praised for integration and reliability.
Sentiment score
8.2
Okta Workforce Identity boasts 99.9% uptime, high reliability, and minimal downtime, with efficient issue resolution and strong user trust.
 

Room For Improvement

Fortinet FortiAuthenticator needs improved user interface, easier configuration, better integration, increased automation, and enhanced cloud, support, and customization features.
Okta Workforce Identity struggles with integration, user provisioning, and user experience, while high pricing hinders broader adoption.
For example, authentication for wireless users expires after 24 hours, requiring re-authentication daily.
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
I would like to see more integration and inclusion of features for ransomware protection directly within the FortiAuthenticator without requiring additional devices.
 

Setup Cost

FortiAuthenticator provides cost-effective, flexible licensing with competitive pricing, often cheaper than competitors, despite market-driven price fluctuations.
Okta Workforce Identity pricing is competitive but costly for large firms due to yearly per-user subscriptions and additional fees.
 

Valuable Features

Fortinet FortiAuthenticator provides user-friendly authentication, integration with FortiGate, flexible options, and centralized management enhancing security and efficiency.
Okta Workforce Identity offers secure authentication, centralized management, and seamless integration, enhancing productivity and simplifying user access control.
We use multi-factor authentication for enhancing security.
The most valuable feature I find in FortiAuthenticator is web filtering.
You can only log in if you have the access, which protects the applications by avoiding cross-site scripting.
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Single Sign-On (SSO)
6th
Ranking in Authentication Systems
3rd
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
59
Ranking in other categories
Identity Management (IM) (7th), Multi-Factor Authentication (MFA) (3rd)
Okta Workforce Identity
Ranking in Single Sign-On (SSO)
5th
Ranking in Authentication Systems
6th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
64
Ranking in other categories
Privileged Access Management (PAM) (5th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (2nd), Access Management (4th), ZTNA as a Service (8th)
 

Mindshare comparison

As of December 2024, in the Single Sign-On (SSO) category, the mindshare of Fortinet FortiAuthenticator is 10.3%, up from 10.1% compared to the previous year. The mindshare of Okta Workforce Identity is 13.3%, up from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO)
 

Featured Reviews

Rias_Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
Tor Nordhagen - PeerSpot reviewer
Extremely easy to work with, simple to set up, and reasonably priced
The drawback of this solution is that in our shops, many staff members sometimes have to be borrowed from one shop to another and the solution does not really support having multiple roles. The user experience we would like to have when a person works in shop A which pays their salary is that they should have access to pretty much everything. Maybe you have somebody who is a manager in that shop A, he should be able to order new wear, he should be able to change the pricing, he should be able to empty the cash registry, and ship it to the bank. But when for instance, in COVID, people had to fill in for people in shops where a lot of people were sick, then they had to actually use user accounts of people that work in shop B. If you were employed in shop A, you could not work in shop B without borrowing somebody else's user ID and password. Which is really bad. We haven't been able to work around that and Okta Workforce Identity does not have a solution for it. We are now piloting their identity governance solution. Obviously, it's easy to give somebody access, give them an account, and give them roles, but it's hard to maintain that. For example, if you moved from, say working in a shop to working in a warehouse. But why do you still have all this shop access? The solution has until now not had anything to really support the process of taking away access. But now we are in a better release program of Okta's identity governance solution. Although it's very basic, the solution has started on a journey, but identity governance is something that Okta Workforce Identity really needs to improve. The ability or the options in the solution for changing the look and feel are not good enough because in our partner portal, essentially what they have is an ugly admin interface. The admin interface is good enough for us technical people because that's all we need. We work with the product and we're able to see the data but when it comes to presenting the service portal, Okta Workforce Identity does not have any capabilities really for making it look pretty. To add branding and different graphical user interface elements than Okta basic for essentially delegated admin for the business-to-business portal is horrifying because you're essentially using the tech admin. The only option we had and used, was to take the tech admin console and strip it. so that a vendor that has some goods that are sold in the shops, when they want to add a user on their side, say a driver or a packer on their side who should know how much they've packed in a truck to come to our warehouse, then the user interface that this vendor is using, these functional people will then have to use an extremely basic user interface.
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Government
8%
Financial Services Firm
8%
Comms Service Provider
8%
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The cost of FortiAuthenticator is rated high due to market conditions. Nevertheless, I rated its cost an eight on a scale of one to ten.
What needs improvement with Fortinet FortiAuthenticator?
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
What do you like most about Okta Workforce Identity?
Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on their profiles or hide them. Profile sources and identity profile sourcing are ...
What needs improvement with Okta Workforce Identity?
We are facing one issue with Cypress test cases. Whenever I write Cypress test cases, we encounter problems with logging in through Okta. There is no proper documentation on integrating test cases ...
 

Also Known As

FortiAuthenticator
No data available
 

Learn More

 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.
Find out what your peers are saying about Fortinet FortiAuthenticator vs. Okta Workforce Identity and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.