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Fortra's Alert Logic MDR vs Netsurion comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
10.0
Fortra's Alert Logic MDR receives mixed reviews on support, praised for expertise but criticized for inconsistent promptness with 70% satisfaction.
Sentiment score
7.9
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
 

Room For Improvement

No sentiment score available
Sentiment score
6.4
Fortra's Alert Logic MDR needs enhanced customization, improved documentation, user-friendly interface, AI security, and flexible API for SMEs.
Sentiment score
4.7
Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
 

Scalability Issues

No sentiment score available
Sentiment score
8.8
Fortra's Alert Logic MDR excels in scalability, seamlessly supporting diverse teams, AWS integrations, and large user bases without issues.
Sentiment score
6.6
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
 

Setup Cost

No sentiment score available
Sentiment score
8.8
Fortra's Alert Logic MDR offers competitive pricing with logical licensing, appealing to enterprise buyers for its value and convenience.
Sentiment score
6.8
Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
 

Stability Issues

No sentiment score available
Sentiment score
8.4
Fortra's Alert Logic MDR is highly reliable, seamlessly integrates with Nexus 9000s, and consistently performs well under various conditions.
Sentiment score
7.7
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
 

Valuable Features

No sentiment score available
Sentiment score
8.4
Fortra's Alert Logic MDR delivers fast threat detection with user-friendly tools, comprehensive insights, and enhanced threat response capabilities.
Sentiment score
8.5
Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
 

Categories and Ranking

Binary Defense MDR
Sponsored
Ranking in Managed Detection and Response (MDR)
7th
Average Rating
9.2
Number of Reviews
16
Ranking in other categories
No ranking in other categories
Fortra's Alert Logic MDR
Ranking in Managed Detection and Response (MDR)
20th
Average Rating
8.0
Reviews Sentiment
8.3
Number of Reviews
11
Ranking in other categories
Vulnerability Management (34th), SOC as a Service (4th)
Netsurion
Ranking in Managed Detection and Response (MDR)
13th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (5th), Security Information and Event Management (SIEM) (16th), SOC as a Service (3rd), Extended Detection and Response (XDR) (18th)
 

Featured Reviews

Rich Ullom - PeerSpot reviewer
Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert
This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.
reviewer1525833 - PeerSpot reviewer
Great reporting and session logic with an easy initial setup
The initial setup isn't too difficult. It's pretty straightforward. An organization shouldn't have too much trouble with the setup. The deployment is very fast. It doesn't take too much time at all. It's likely less than five minutes. Honestly, it's almost instantaneous. There is no mapping. Once you're done with the customization you can use it. It's not time-consuming. The customization part is based on whatever keywords and attributes you are adding, and that's less than a minute of time to handle. There is no time consumed. You just need to add to a filter. You don't really need to worry about having too much maintenance. It's not required really. Maybe once the log is full, you may require a maintenance checkup of six months on. We have a server team that manages that aspect.
John-Berry - PeerSpot reviewer
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Healthcare Company
8%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
9%
Healthcare Company
8%
Computer Software Company
28%
Government
10%
Manufacturing Company
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Binary Defense MDR?
The most valuable feature is reviewing tickets and the notes added by technicians.
What is your experience regarding pricing and costs for Binary Defense MDR?
The pricing is very competitive; it's on par with or below others. For those sensitive to pricing, I'd advise that th...
What needs improvement with Binary Defense MDR?
Sometimes, something may not install right; however, whenever we have challenges, they are very solution-oriented and...
What do you like most about Alert Logic?
The most valuable aspect of Alert Logic is its technology platform. They have SOCs in the US and Europe, giving them ...
What is your experience regarding pricing and costs for Alert Logic?
Alert Logic's license is one of the most competitive. They deliver a high-quality service for a competitive price.
What needs improvement with Alert Logic?
Alert Logic should also develop an EDR that is natively integrated into their solution. Currently, a client must buy ...
What is your experience regarding pricing and costs for Netsurion Managed Threat Protection?
Their pricing is high. I don't know if it's a barrier. The quality speaks to the price. The price is the price. They ...
What needs improvement with Netsurion Managed Threat Protection?
There is one area that needs improvement and that is with the agents and the server that's on-site. The system requir...
 

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response
Alert Logic MDR, Alert Logic Managed Detection and ResponseAlert Logic Threat Manager, Alert Logic Cloud Defender, Critical Watch FusionVM
Netsurion Managed Threat Protection, Netsurion EventTracker
 

Learn More

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Overview

 

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR
Information Not Available
The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Find out what your peers are saying about Fortra's Alert Logic MDR vs. Netsurion and other solutions. Updated: October 2024.
816,562 professionals have used our research since 2012.