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Gigamon Deep Observability Pipeline vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gigamon Deep Observability ...
Ranking in Application Performance Monitoring (APM) and Observability
23rd
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
8
Ranking in other categories
Event Monitoring (9th), Data Loss Prevention (DLP) (16th), Security Information and Event Management (SIEM) (26th), Web Application Firewall (WAF) (19th), Advanced Threat Protection (ATP) (21st), Network Packet Broker (NPB) (1st), Network Detection and Response (NDR) (11th)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
41st
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Gigamon Deep Observability Pipeline is 0.1%, up from 0.0% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

LeonardoAlves - PeerSpot reviewer
Improved the capability to analyze the environment and network problems with easy setup
It improved the capability to analyze the environment and network problems. It also helped streamline your security and performance monitoring The application I use is a script. My environment is a mix of technologies. I have many passionate people in my network who are on a journey in…
VinayKumar16 - PeerSpot reviewer
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature for improving network visibility with Gigamon is the packet filtering capability."
"It is a good product. It provides network visibility, which is important. Gigamon can bring some optimizations to my network. It is helpful for security inspection, and it makes my firewall work fast because my firewall doesn't have to do the inspection of the SSL connections, for example."
"It has high stability."
"The most valuable feature is NetFlow."
"The tool's most valuable feature is the encryption feature. From a security perspective, the solution hasn't significantly strengthened our security posture. However, it has greatly improved performance by streamlining encryption processes and avoiding encryption at multiple layers. This has also simplified troubleshooting, as we can whitelist certain processes."
"The solution is straightforward to set up."
"It offers straightforward integration."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"To a certain extent, it is possible to save on the costs of the product."
 

Cons

"The security should be improved."
"They should increase the solution's cluster capacity."
"The Gigamon Deep Observability Pipeline should have a feature showing the traffic flow within its platform. Currently, customers have to use separate tools for monitoring, which is inconvenient. If it had its visibility feature, it would make monitoring easier and more complete without needing extra tools."
"It only inspects a specific kind of traffic. There should be different kinds of use cases."
"In terms of improvement, while the initial setup is not overly complicated, we did encounter a few issues."
"Its filtering feature needs improvement."
"The graphical user interface could be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
 

Pricing and Cost Advice

"The solution is highly-priced."
"The solution's price is reasonable."
"I would rate the solution as expensive, around an eight or nine out of ten. There are other competitive solutions available."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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846,617 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
14%
Manufacturing Company
8%
Healthcare Company
6%
Financial Services Firm
19%
Computer Software Company
14%
Manufacturing Company
12%
Retailer
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Gigamon Deep Observability Pipeline?
The most valuable feature for improving network visibility with Gigamon is the packet filtering capability.
What needs improvement with Gigamon Deep Observability Pipeline?
The challenge is monitoring the cloud network. In on-premises environments, monitoring is straightforward, as I can verify all packets and communications. However, due to the way access tools and p...
What is your primary use case for Gigamon Deep Observability Pipeline?
It improved the capability to analyze the environment and network problems. It also helped streamline your security and performance monitoring.
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
 

Also Known As

Gigamon, GigaSecure
LightStep
 

Overview

 

Sample Customers

Amica Insurance, College of William & Mary, Gamma, IntercontinentalExchange, OppenheimerFunds
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Gigamon Deep Observability Pipeline vs. ServiceNow Cloud Observability and other solutions. Updated: April 2025.
846,617 professionals have used our research since 2012.