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GitHub CoPilot vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.0
GitHub CoPilot support feedback is mixed; users suggest community development and improved onboarding to enhance satisfaction.
Sentiment score
7.1
ServiceNow's support is praised for responsiveness but inconsistent with complexities; community aids, yet customization support needs improvement.
 

Room For Improvement

Sentiment score
4.3
GitHub CoPilot needs improved accuracy, language support, integration, stability, pricing, and control, with better handling of legacy code and documents.
Sentiment score
4.9
ServiceNow faces challenges with high costs, complex usability, limited support, and needs improvements in flexibility, integration, and documentation.
 

Setup Cost

Sentiment score
6.3
GitHub CoPilot's tiered pricing, starting free, with $19 per user monthly for enterprises, is valued for predictable costs.
Sentiment score
5.4
ServiceNow's pricing is high, often per-user, with variable costs needing negotiation for better transparency and flexibility.
 

Stability Issues

Sentiment score
7.6
GitHub CoPilot is generally stable with minor connectivity issues, requiring adherence to proxy documentation for larger enterprises.
Sentiment score
7.7
ServiceNow is highly stable and reliable, with minimal downtime and excellent performance, despite occasional minor issues.
 

Valuable Features

Sentiment score
8.4
GitHub CoPilot enhances coding productivity with multilingual support, efficient debugging, and test case generation for streamlined performance.
Sentiment score
8.1
ServiceNow provides flexible, customizable IT solutions with integration capabilities and intuitive design, enhancing workflows and departmental collaboration.
 

Scalability Issues

No sentiment score available
Sentiment score
7.5
ServiceNow scales effectively, accommodating larger user bases, though cost and performance issues may require closer attention during implementation.
 

Categories and Ranking

GitHub CoPilot
Ranking in Rapid Application Development Software
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
AI Code Assistants (2nd)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
214
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of December 2024, in the Rapid Application Development Software category, the mindshare of GitHub CoPilot is 4.5%, up from 0.4% compared to the previous year. The mindshare of ServiceNow is 11.5%, up from 9.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Sathya Prasad - PeerSpot reviewer
Enhances our productivity while coding and provides suggestions and reviews
If you're considering a complete CI/CD pipeline, you'll need to integrate various tools such as Jenkins for builds and ensure connectivity with platforms like AWS or Azure. All these aspects must be managed effectively. Therefore, it's essential to have a dedicated configuration management team to oversee and maintain the pipeline. We're working on developing our in-house AI tool. GitHub Copilot, closely integrated with Microsoft products like .NET, offers extensive support for various programming languages. For example, it supports a wide range of languages, while a customized tool might only cover around seventy percent of the same range. It definitely can do a little bit of statistical analysis and give recommendations. I would recommend considering GitHub Copilot. If you already use another tool, be aware of the migration effort required to switch to Copilot. Assess the process of adopting and onboarding Copilot to ensure a smooth transition. If you're moving from one tool to Copilot, you'll need to evaluate the migration effort involved. It’s essential to have early adopters to facilitate this process. Overall, I rate the solution a nine-point five out of ten.
Fabio QUINTANILHA - PeerSpot reviewer
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a powerful tool. As long as we have enough users, it works. Overall, I rate the tool an eight out of ten.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Healthcare Company
10%
Computer Software Company
10%
Manufacturing Company
9%
Educational Organization
26%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for GitHub CoPilot?
The pricing for GitHub Copilot is around $10 per month. While it offers significant productivity gains, lowering the price to $5 could encourage more users. If the price were lower, it might be mor...
What needs improvement with GitHub CoPilot?
In terms of understanding user queries and providing code that aligns with my expectations, there is room for improvement. Sometimes it requires multiple iterations to get the code I need, like for...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

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Overview

 

Sample Customers

Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about GitHub CoPilot vs. ServiceNow and other solutions. Updated: December 2024.
823,795 professionals have used our research since 2012.