GitHub CoPilot vs ServiceNow comparison

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GitHub CoPilot

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow and GitHub CoPilot are prominent in service management and developer tools. ServiceNow excels in offering a comprehensive service management suite, while GitHub CoPilot leads in streamlined coding processes through intelligent suggestions.

Features: ServiceNow enables businesses to mold processes with a flexible and configurable platform, a strong community, and frequent updates. GitHub CoPilot enhances developer productivity via intelligent code suggestions, supports multiple languages, and integrates seamlessly with IDEs.

Room for Improvement: ServiceNow's pricing and learning curve can be challenging, with complexities in customization and user interactivity improvements needed. GitHub CoPilot requires better contextual relevance in code suggestions, broader development environment integration, and enhanced control over active sessions.

Ease of Deployment and Customer Service: ServiceNow offers deployment across public, private, and hybrid clouds but faces inconsistent direct service despite strong community support. GitHub CoPilot is praised for responsive customer service, though technical support may face delays as the user base grows.

Pricing and ROI: ServiceNow, though expensive due to its features, generally yields ROI through enhanced process management. GitHub CoPilot presents a cost-effective tiered structure, appreciated by enterprises for simplifying coding tasks despite some finding it costly for personal use.

To learn more, read our detailed GitHub CoPilot vs. ServiceNow Report (Updated: December 2024).

GitHub CoPilot vs. ServiceNow

December 2024

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Helped 831,020 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GitHub CoPilot

Ranking in Rapid Application Development Software

10th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

AI Code Assistants (2nd)

ServiceNow

Ranking in Rapid Application Development Software

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

216

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)

Mindshare comparison

As of January 2025, in the Rapid Application Development Software category, the mindshare of GitHub CoPilot is 4.8%, up from 0.6% compared to the previous year. The mindshare of ServiceNow is 11.4%, up from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software

Featured Reviews

Sathya Prasad

Director at Synechron

Enhances our productivity while coding and provides suggestions and reviews

If you're considering a complete CI/CD pipeline, you'll need to integrate various tools such as Jenkins for builds and ensure connectivity with platforms like AWS or Azure. All these aspects must be managed effectively. Therefore, it's essential to have a dedicated configuration management team to oversee and maintain the pipeline. We're working on developing our in-house AI tool. GitHub Copilot, closely integrated with Microsoft products like .NET, offers extensive support for various programming languages. For example, it supports a wide range of languages, while a customized tool might only cover around seventy percent of the same range. It definitely can do a little bit of statistical analysis and give recommendations. I would recommend considering GitHub Copilot. If you already use another tool, be aware of the migration effort required to switch to Copilot. Assess the process of adopting and onboarding Copilot to ensure a smooth transition. If you're moving from one tool to Copilot, you'll need to evaluate the migration effort involved. It’s essential to have early adopters to facilitate this process. Overall, I rate the solution a nine-point five out of ten.

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Somnath Kand

Team Lead at LTI - Larsen & Toubro Infotech

Custom integration and reporting lead to efficient ticket management

There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"GitHub CoPilot helps us auto-complete code. The tool's context awareness benefits our projects because it identifies the context in which we are working and automatically proposes solutions that we use."

"Copilot enhanced our productivity through its AI capabilities."

"The solution's most valuable features are context awareness, multi language support, integration with popular IDs like Visual Studio Code or JetBrains, and reduced coding time."

"The product's initial setup phase is easy."

"GitHub Copilot can improve productivity by up to 40%, especially for experienced developers. Senior developers often spend more time reviewing code, which can make the code review process a bit longer."

"The document generation features are valuable."

"The platform's most valuable feature is its code suggestion capability, which leverages AI to provide context-aware suggestions."

"GitHub CoPilot has good stability and performance."

More GitHub CoPilot pros

"The solution has a user-friendly interface."

"It has more extensive features as compared to the other competitors."

"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."

"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."

"You can scale the solution."

"It's a very low-code platform, and it's simple. The user experience is also really good."

"It's actually easy to understand."

"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."

More ServiceNow pros

Cons

"The product's price is an area of concern where improvements are required."

"The tool must improve its ability to work with multiple files."

"Sometimes it requires multiple iterations to get the code I need, like for creating a login page with specific buttons and logic."

"They could enhance the product's accuracy of suggestions, especially when dealing with non-standard or legacy code."

"Some of the suggestions provided by GitHub CoPilot are not accurate, making it an area of concern where improvements are required."

"One drawback is that the solution sometimes suggests unwanted code, especially if I accidentally press the tab. This doesn't happen often. Sometimes it seems to understand my code, but other times it doesn't. This inconsistency is confusing."

"The limitation is based on the training dataset and the number of repositories."

"The technology offered by the product in the retail industry and banking processes has certain shortcomings, making them areas that can be improved."

More GitHub CoPilot cons

"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."

"I have a problem with the way the solution's price is calculated."

"The user interface for accessing assistance sometimes disconnects."

"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."

"There should be fewer clicks and faster integrations between solutions."

"Very expensive."

"It's a little expensive compared to other tools."

"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."

More ServiceNow cons

Pricing and Cost Advice

"The solution is costly."

"GitHub Copilot is a paid service, costing approximately $6 per month. There might be a free trial available."

"The product has a tiered pricing model that starts with a free version for individual developers but requires a separate license fee for enterprise use."

"GitHub CoPilot's pricing is reasonable. Our licensing costs were initially monthly, but then we switched to yearly payments. I rate the tool's pricing an eight out of ten."

"We have a license but need another one for the GitHub CoPilot tool."

"Each user needs their license, whether it's a big team or a small team."

"We have a demo license. Once we understand what we'll do, we'll start with a paid license."

"The product offers a free version and a paid version. Whether to choose the product's free version or paid version depends on the size of the company where it will be used."

More GitHub CoPilot pricing and cost advice

"There are licensing fees."

"In Tunisia, the companies find the licensing costs to be expensive."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"The cost is quite high."

"It is very expensive because it is a big organization. You have to pay for additional things."

"The licenses are expensive."

"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."

"The platform offers a free trial, by providing a free developer instance once you sign up."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.

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831,020 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

10%

Healthcare Company

10%

Manufacturing Company

Educational Organization

27%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about GitHub CoPilot?

The product is easy to integrate.

What is your experience regarding pricing and costs for GitHub CoPilot?

The pricing for GitHub Copilot is around $10 per month. While it offers significant productivity gains, lowering the price to $5 could encourage more users. If the price were lower, it might be mor...

What needs improvement with GitHub CoPilot?

In terms of understanding user queries and providing code that aligns with my expectations, there is room for improvement. Sometimes it requires multiple iterations to get the code I need, like for...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Oracle Application Express (APEX) vs GitHub CoPilot

Comparisons

GitLab vs GitHub CoPilot

Compared 37% of the time

Compared 12% of the time

Claude vs GitHub CoPilot

Compared 8% of the time

Pega Platform vs GitHub CoPilot

Compared 7% of the time

OutSystems vs GitHub CoPilot

Compared 5% of the time

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BMC Helix ITSM vs ServiceNow

Compared 8% of the time

Microsoft Power Apps vs ServiceNow

Compared 8% of the time

Pega Platform vs ServiceNow

Compared 7% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Appian vs ServiceNow

Compared 4% of the time

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Product Reports

Download GitHub CoPilot product report

GitHub CoPilot

January 2025

Download ServiceNow product report

December 2024

Learn More

GitHub

Overview

GitHub CoPilot accelerates developer productivity with code generation, test case creation, and code explanation. It provides context-aware suggestions, integrates with popular IDEs, and supports multiple languages.

GitHub CoPilot significantly boosts development efficiency by reducing coding and debugging time. Its user-friendly auto-complete and variable detection features streamline complex tasks, serving as a learning tool for developers. Areas needing improvement include its accuracy, stability, and broader integration with IDEs and languages. Users find the pricing strategy expensive and wish for enhanced contextual understanding, diverse result formats, and image support. Expanded functionality and better integration in highly regulated environments are important for future growth.

What are the most valued features of GitHub CoPilot?

Code Generation: Accelerates coding with smart suggestions.
Test Case Creation: Streamlines automated testing.
Code Explanation: Offers detailed insights into code segments.
Context-Aware Suggestions: Provides personalized assistance.
Multi-Language Support: Enhances versatility across programming languages.

Which benefits should users look for in reviews?

Increased Efficiency: Reduces time spent on coding tasks.
Enhanced Productivity: Speeds up the development process.
Learning Aid: Aids developers in understanding and creating complex code.
Task Automation: Facilitates automating repetitive coding tasks.

Utilized across industries to enhance application development and productivity, GitHub CoPilot assists in generating code snippets, writing code skeletons, analyzing documents, and automating workflows. It supports coding best practices, prompt engineering, and natural language processing. Developers leverage its capabilities for creating meeting summaries, report recommendations, and content ideas, thereby optimizing workflow efficiency.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Information Not Available

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow