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GitHub CoPilot vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
GitHub CoPilot enhances productivity, reduces costs by up to 40%, and improves ROI, especially for standardized tasks.
Sentiment score
6.5
Organizations experience varied ROI with ServiceNow, noting efficiency, cost savings, and project improvements despite initial adoption challenges.
A lot of time is saved using GitHub CoPilot because the PR review process used to take two to three days, but now it takes about two to three minutes to analyze the complete PR, get context, and give the rating.
Ai Research Enthusiast And Developer at ADP
Efficiencies with GitHub CoPilot have improved by 30%, which means a quicker go-to market and a simplified way of documenting technical designs.
Vice President of Products at C5i
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
General Manager at sPerception IT
The return on investment is good when implementing for ourselves and for other clients.
ServiceNow Developer at Bangmetric services pvt ltd
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
Associate Vice President at Wissen infotech
 

Customer Service

Sentiment score
4.9
GitHub CoPilot's support is generally satisfactory, with valuable community support but needs improvement in onboarding and response times.
Sentiment score
6.9
ServiceNow's customer service is efficient but inconsistent, with strong community support and varying technical assistance effectiveness.
With a large user base, it covers a wide range of questions, from simple to complex, ensuring that answers are available.
Software Engineer at a tech vendor with 1,001-5,000 employees
Whenever there's a downtime of GitHub CoPilot or any issue with login or plugins, customer support is good enough to solve those issues.
Ai Research Enthusiast And Developer at ADP
GitHub technical support is excellent.
AppSec engineer at EastNets Holding Ltd.
The support is exemplary and deserves a perfect rating.
Team Lead at a tech vendor with 10,001+ employees
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
General Manager at sPerception IT
Whenever we have had issues, they have provided good support, and those issues have never recurred.
Vice President Delivery & Operations at Rezilyens
 

Scalability Issues

Sentiment score
7.0
GitHub CoPilot is praised for its scalability, effective user support, and ease of license acquisition, with room for enterprise enhancements.
Sentiment score
7.4
ServiceNow is praised for its scalability, efficiently supporting large enterprises with proper customization and adherence to best practices.
It cannot be fully depended on to build every component and run a large enterprise application without significant human intervention.
Vice President of Products at C5i
Multiple people using it get a lot of immediate and exact responses useful for fixing issues, debugging, automating, or enhancing features.
Ai Research Enthusiast And Developer at ADP
With an enterprise plan, there are no limitations, so scalability is not an issue.
Software Engineer at a tech vendor with 1,001-5,000 employees
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
It is capable of vertical scaling with no issues.
Team Lead at a tech vendor with 10,001+ employees
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
IT infra Admin at synu
 

Stability Issues

Sentiment score
7.4
GitHub CoPilot is largely stable with minor glitches, mostly consistent but occasionally disrupted, especially in complex setups.
Sentiment score
7.7
ServiceNow is reliable with minimal downtime and issues, offering proactive support and a positive user experience.
In most cases, it does not generate irrelevant code.
Software Engineer at a tech vendor with 1,001-5,000 employees
At certain times, you may not get the required response and realize it's either down or not responding for other reasons.
Vice President of Products at C5i
It is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
I haven't faced any issues with stability; I've rarely seen any downtime.
Solution Engineer - Digital Platform | Mobile at British American Tobacco
ServiceNow is stable enough.
ServiceNow Developer at Bangmetric services pvt ltd
 

Room For Improvement

GitHub CoPilot needs improvements in accuracy, context awareness, language support, IDE integration, UI features, and automation capabilities.
ServiceNow faces challenges with customization complexity, high costs, insufficient integration, inadequate documentation, and limited support and training resources.
Users should not be 100% reliant on AI or any LLMs. They need to work on it and they need to review the code.
QA Manager at Synechron
There is excellent support across various code editors like JetBrains, VS Code, and NeoGen.
Software Engineer at a tech vendor with 1,001-5,000 employees
To understand our application better and learn from it would likely require access to the entire codebase, which a lot of companies may not allow.
Vice President of Products at C5i
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.
Senior Consultant at a consultancy with 10,001+ employees
There is a need for bug or error tracking in ServiceNow.
Team Lead at a tech vendor with 10,001+ employees
 

Setup Cost

GitHub CoPilot offers free individual access and enterprise plans from $18-$20 per user, with negotiable pricing.
ServiceNow's high pricing and complex licensing make negotiation crucial for users evaluating its cost against organizational needs.
They recently made Copilot free to use up to a certain limit, which is a positive change.
Software Engineer at a tech vendor with 1,001-5,000 employees
The kind of use that I am having with a $20-30 license, I think it is really of really good help.
QA Manager at Synechron
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow Developer at Bangmetric services pvt ltd
ServiceNow does come with a price.
Associate Vice President at Wissen infotech
ServiceNow is expensive for all regions.
Security Architect at وزارة الثقافة Ministry of Culture
 

Valuable Features

GitHub CoPilot enhances productivity with context-aware suggestions, multi-language support, and seamless IDE integration for efficient coding.
ServiceNow provides flexible, customizable IT solutions with robust reporting, automation, and seamless incident management, suitable for diverse businesses.
It is certainly time-saving; we have seen upwards of around 30% plus of time savings using GitHub CoPilot.
Vice President of Products at C5i
Things which were taking like two days are now finished within half an hour.
QA Manager at Synechron
Context awareness, inline autocompletions, rapid code prototyping, Agentic mode, and availability in multiple language IDEs are the best features of GitHub CoPilot.
Ai Research Enthusiast And Developer at ADP
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
ServiceNow Developer at Bangmetric services pvt ltd
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
Security Architect at وزارة الثقافة Ministry of Culture
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
IT infra Admin at synu
 

Categories and Ranking

GitHub CoPilot
Ranking in Rapid Application Development Software
9th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
31
Ranking in other categories
AI Code Assistants (2nd)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
224
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of January 2026, in the Rapid Application Development Software category, the mindshare of GitHub CoPilot is 4.7%, up from 4.7% compared to the previous year. The mindshare of ServiceNow is 7.2%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
ServiceNow7.2%
GitHub CoPilot4.7%
Other88.1%
Rapid Application Development Software
 

Featured Reviews

TusharShankar - PeerSpot reviewer
QA Manager at Synechron
AI coding assistant has transformed development speed and supports learning new languages
Any technology comes with two things, or rather anything in this world has both sides, good and bad. LLMs also have the same thing. The bad part is for a person who is 100% dependent on AI because they won't be able to learn more if they are 100% dependent on that. The main thing is that there has to be restraint from our side. I won't say it is from the tool side, but from our side, we need to learn and we need to work on it. We need to review the code. That is one thing that we need to do from our end. From a technology perspective, it is designed to help us out, and it is totally on our side of thinking about how exactly we are going to use that. There is not any area for improvement from the tool side, but it is from the users altogether. Users should not be 100% reliant on AI or any LLMs. They need to work on it and they need to review the code.
SP
General Manager at sPerception IT
Adopting flexible workflows with customized automation delivers measurable benefits
There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum globally so people can easily access them and engage them for client meetings and more. From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have. When providing advice to users, I would suggest they consider making strategic decisions about their per user pricing since it is very high. In our region, people normally start with 5 to 10 users, but the per user price is quite steep. Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
9%
Manufacturing Company
9%
Healthcare Company
7%
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise2
Large Enterprise15
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise35
Large Enterprise166
 

Questions from the Community

What is your experience regarding pricing and costs for GitHub CoPilot?
For now, I think it is okay. It is not that expensive. The kind of use that I am having with a $20-30 license, I think it is really of really good help.
What needs improvement with GitHub CoPilot?
Any technology comes with two things, or rather anything in this world has both sides, good and bad. LLMs also have the same thing. The bad part is for a person who is 100% dependent on AI because ...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Overview

 

Sample Customers

Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about GitHub CoPilot vs. ServiceNow and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.