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GitHub CoPilot vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

GitHub CoPilot
Ranking in Rapid Application Development Software
11th
Average Rating
8.2
Number of Reviews
24
Ranking in other categories
AI Code Assistants (2nd)
ServiceNow
Ranking in Rapid Application Development Software
4th
Average Rating
8.4
Number of Reviews
214
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of November 2024, in the Rapid Application Development Software category, the mindshare of GitHub CoPilot is 4.1%, up from 0.2% compared to the previous year. The mindshare of ServiceNow is 11.4%, up from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Sathya Prasad - PeerSpot reviewer
Jul 30, 2024
Enhances our productivity while coding and provides suggestions and reviews
If you're considering a complete CI/CD pipeline, you'll need to integrate various tools such as Jenkins for builds and ensure connectivity with platforms like AWS or Azure. All these aspects must be managed effectively. Therefore, it's essential to have a dedicated configuration management team to oversee and maintain the pipeline. We're working on developing our in-house AI tool. GitHub Copilot, closely integrated with Microsoft products like .NET, offers extensive support for various programming languages. For example, it supports a wide range of languages, while a customized tool might only cover around seventy percent of the same range. It definitely can do a little bit of statistical analysis and give recommendations. I would recommend considering GitHub Copilot. If you already use another tool, be aware of the migration effort required to switch to Copilot. Assess the process of adopting and onboarding Copilot to ensure a smooth transition. If you're moving from one tool to Copilot, you'll need to evaluate the migration effort involved. It’s essential to have early adopters to facilitate this process. Overall, I rate the solution a nine-point five out of ten.
Fabio QUINTANILHA - PeerSpot reviewer
Jan 29, 2024
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
I use the solution to collect data to build KPIs. We promote and foster the usage of workflows in the company We use the data to compare and review situations, propose improvements, and promote action items. SPM and ITSM features are the most helpful. The product’s standard user experience is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The CoPilot app that you can use while creating presentations is very useful."
"The product is easy to integrate."
"The most valuable skill and characteristic of GitHub CoPilot is that you can find any information in seconds."
"The platform's most valuable feature is its code suggestion capability, which leverages AI to provide context-aware suggestions."
"The document generation features are valuable."
"I use it almost like a search engine, but it goes a step beyond."
"Copilot enhanced our productivity through its AI capabilities."
"GitHub Copilot code suggestion capabilities are always good."
"It provides internal clients with greater transparency about their projects and deliverables."
"The workflow makes things extremely efficient and it improves effectiveness."
"I have found that sorting and grouping functions are particularly useful."
"It can scale well if you are managing IT assets."
"You can scale the solution."
"Data in reports and dashboards are easily accessible."
"It's great to do statuses or to review tasks."
"The Workflow feature is the most valuable."
 

Cons

"GitHub CoPilot’s integration with other solutions could be improved."
"GitHub CoPilot's alerting features need improvement."
"Sometimes, if it is a bigger piece of code, it breaks in between."
"They could enhance the product's accuracy of suggestions, especially when dealing with non-standard or legacy code."
"There are no extensions provided by the product for Eclipse."
"In certain instances, OpenAI didn't respond in the expected way. The responses were more general and didn't address the specific point."
"The problem arises when a bot is not well-designed, which frustrates customers."
"In a few cases, the results aren't correct, so that needs improvement. Also, it would be great if the results could be presented in different formats, not just text. As engineers, it takes time to read through text-based results."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"The pricing of the solution could be better. It's a bit high."
"In an upcoming release, there should be more administration tools."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
 

Pricing and Cost Advice

"The product has a tiered pricing model that starts with a free version for individual developers but requires a separate license fee for enterprise use."
"The product offers a free version and a paid version. Whether to choose the product's free version or paid version depends on the size of the company where it will be used."
"GitHub CoPilot's pricing is reasonable. Our licensing costs were initially monthly, but then we switched to yearly payments. I rate the tool's pricing an eight out of ten."
"GitHub CoPilot is less expensive than other solutions."
"GitHub Copilot is a paid service, costing approximately $6 per month. There might be a free trial available."
"There is a need to pay around 10 USD to be able to use the solution."
"GitHub CoPilot comes readily available for enterprise customers, so it's a free add-on if you already have GitHub's enterprise license."
"It's affordable."
"I have found the solution very expensive."
"The licenses are expensive."
"It has a higher cost compared to local/regional solutions."
"The product cost is higher than that of other vendors."
"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."
"It is an expensive platform."
"The price is okay for us. It's reasonable."
"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Healthcare Company
11%
Manufacturing Company
10%
Computer Software Company
9%
Educational Organization
25%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for GitHub CoPilot?
For personal accounts, it seems pricey. However, for organizations, it is a good value for money.
What needs improvement with GitHub CoPilot?
They could simplify the API integrations and allow us to automate certain tasks using our own server without just logging into the web page. They can also improve the scope of CoPilot.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Learn More

 

Overview

 

Sample Customers

Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about GitHub CoPilot vs. ServiceNow and other solutions. Updated: October 2024.
815,854 professionals have used our research since 2012.