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GitHub CoPilot vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
GitHub CoPilot offers significant ROI with cost savings and productivity boosts, though perceptions vary by project and user.
Sentiment score
6.9
Using ServiceNow boosts efficiency and ROI, overcoming challenges; quick integration and diverse modules enhance productivity and cost savings.
The return on investment is good when implementing for ourselves and for other clients.
 

Customer Service

Sentiment score
6.5
GitHub CoPilot support varies, with mixed user experiences; documentation and community assistance are often used over direct contact.
Sentiment score
7.1
ServiceNow's customer service is efficient, though technical support varies; knowledgeable staff and community resources are valuable.
With a large user base, it covers a wide range of questions, from simple to complex, ensuring that answers are available.
The support is exemplary and deserves a perfect rating.
I have contacted them four to five times over the past two years, and they have been quite helpful.
 

Scalability Issues

Sentiment score
7.3
GitHub CoPilot is praised for high scalability, supporting hundreds of users, though sometimes faces performance issues under heavy traffic.
Sentiment score
7.5
ServiceNow is scalable, cloud-based, supports large enterprises, with easy expansion and integration, despite potential rapid scaling challenges.
With an enterprise plan, there are no limitations, so scalability is not an issue.
It is capable of vertical scaling with no issues.
 

Stability Issues

Sentiment score
7.6
GitHub CoPilot is praised for functionality despite stability issues, with reliability improving and suggestions for proxy handling improvements.
Sentiment score
7.7
ServiceNow is generally stable and responsive, with occasional issues resolved efficiently by the support team.
In most cases, it does not generate irrelevant code.
ServiceNow is stable enough.
ServiceNow is already a stable tool.
 

Room For Improvement

GitHub CoPilot needs accuracy, integration, stability, and affordability, plus broader language support and improved user control for better engagement.
ServiceNow needs enhanced UX, simpler interfaces, better licensing, improved documentation, integration, and expanded mobile and offline functionality.
There is excellent support across various code editors like JetBrains, VS Code, and NeoGen.
There is a need for bug or error tracking in ServiceNow.
There are sometimes challenges with the portal being a bit confusing for new users.
 

Setup Cost

GitHub Copilot offers free and paid versions with flexible pricing starting at $10, rated affordable by users.
ServiceNow's high pricing and complex licensing favor larger enterprises with scalability and functionality, despite deterring smaller businesses.
They recently made Copilot free to use up to a certain limit, which is a positive change.
ServiceNow's pricing can be justified if more functionality is required.
 

Valuable Features

GitHub CoPilot boosts productivity with code suggestions, auto-completion, and multi-language support, enhancing efficiency and rapid development.
ServiceNow offers flexible customization, cloud-based integration, real-time analytics, and automation for efficient business process management across various departments.
Copilot is integrated into my environment, providing the context and the bigger picture of how the code is used throughout the project.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
The most valuable features of ServiceNow for me are its ticketing and reporting capabilities.
 

Categories and Ranking

GitHub CoPilot
Ranking in Rapid Application Development Software
9th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
27
Ranking in other categories
AI Code Assistants (2nd)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of February 2025, in the Rapid Application Development Software category, the mindshare of GitHub CoPilot is 5.0%, up from 0.8% compared to the previous year. The mindshare of ServiceNow is 11.3%, up from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

TarunRevalla - PeerSpot reviewer
Saves time with context-aware code suggestions and seamless integration
In terms of improvements for Copilot, I haven't considered much since it offers many useful interactions. It integrates well with GitHub repositories, tracks changes on PRs, and provides valuable suggestions where applicable. There is excellent support across various code editors like JetBrains, VS Code, and NeoGen. I also run many automations within GitHub. When an NPR is raised, it automatically provides suggestions, which is part of the enterprise edition without limitations. While I don't see immediate room for improvement, one suggestion is for Copilot to provide specific suggestions for certain lines of code instead of rewriting entire sections. If the tool could focus on specific lines where changes are suggested, it would save time and reduce server load.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
10%
Healthcare Company
9%
Manufacturing Company
9%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for GitHub CoPilot?
They recently made Copilot free to use up to a certain limit, which is a positive change. The pricing aligns with other AI agents like Chargebee and Anthropic Cloud. The ability to switch between m...
What needs improvement with GitHub CoPilot?
In terms of improvements for Copilot, I haven't considered much since it offers many useful interactions. It integrates well with GitHub repositories, tracks changes on PRs, and provides valuable s...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about GitHub CoPilot vs. ServiceNow and other solutions. Updated: January 2025.
838,533 professionals have used our research since 2012.