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Grafana Enterprise Stack vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Grafana Enterprise Stack
Ranking in IT Infrastructure Monitoring
24th
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
9
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
11th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of March 2025, in the IT Infrastructure Monitoring category, the mindshare of Grafana Enterprise Stack is 0.7%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Gregory Diana - PeerSpot reviewer
Offers very good charting capabilities and capable of automatically generating dashboards, even for a large number of data points
In terms of what Grafana provides, it just provides the charting tools. Everything else is third-party. It's like Node-RED. Node-RED is free, and you can choose an application, but that application depends on the person who's supporting it. If they decide not to support it, then you're stuck. However, I believe that it can't be improved or changed because people have to make money and make a living from it. Nothing will ever be changed. It depends on the software. Same as Windward. Windward just decided it could not support a large number of customers, so it focused on high-income, low-volume clients. Whereas Node-RED has millions of followers and fantastic support, the same as Grafana. Grafana is partly free, but it's your problem. That's how all these companies work. If you're big and you pay a lot of money, they'll pay attention to you.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The dashboards are pretty good."
"Our productivity has improved with its use."
"Grafana's full observability stack, known as LGTM, is highly valuable."
"Grafana's full observability stack, known as LGTM, is highly valuable."
"Grafana has enough features around dashboard management. It's got enough plugins to create your dashboards."
"The most valuable features of Grafana for data visualization are its ability to create intuitive dashboards and its wide range of visualization options like graphs, charts, and tables."
"It is truly reliable."
"Grafana's most valuable feature is its ability to provide a graphical representation of data collected from various sources."
"I like the solution due to the fact that it's scalable."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The way this solution has helped us is that it improved our communication."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"I like the tool's discovery feature."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
 

Cons

"I have encountered occasional issues with false inputs or incorrect data in Grafana."
"In terms of what Grafana provides, it just provides the charting tools. Everything else is third-party."
"They could use more small tutorials to explain a bit about how Grafana works."
"I find Grafana really hard to configure. It's difficult to build the dashboard, and it's non-intuitive. In my opinion, it's very difficult to work with Grafana."
"Integrating AI capabilities for automated self-healing and reduced manual interventions would be valuable."
"The connection between metrics, logs, and traces could be improved."
"The tool needs to show only fewer updates."
"The connection between metrics, logs, and traces could be improved. Currently, one needs to ingest labels and timestamps for them to be connected, however, drilling down sometimes takes time."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"The tool can be improved by including more detailed information to assist new users."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"There is room for improvement in the stability of ServiceNow."
"Lacks the ability to do its own monitoring."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
 

Pricing and Cost Advice

"I use the tool's free license."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"It is expensive. It is around 10 Euros per server per month."
"The solution offers yearly licenses and a subscription model for add-on features."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The cost of ServiceNow is much higher."
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Top Industries

By visitors reading reviews
Energy/Utilities Company
16%
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
11%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Grafana Enterprise Stack?
The tool's most valuable feature is real-time monitoring. It helps in securing the application or the node by allowing us to monitor and manage resource consumption during peak times. For instance,...
What needs improvement with Grafana Enterprise Stack?
The connection between metrics, logs, and traces could be improved. Currently, one needs to ingest labels and timestamps for them to be connected, however, drilling down sometimes takes time. It wo...
What is your primary use case for Grafana Enterprise Stack?
I am using Grafana for monitoring in different projects. These include SaaS applications, HPC front monitoring, IoT devices monitoring, and building enterprise node platforms. Additionally, I use t...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

1. Uber 2. PayPal 3. eBay 4. Sony 5. Red Hat 6. IBM 7. Cisco 8. Adobe 9. Expedia 10. Booking.com 11. Airbnb 12. LinkedIn 13. Twitter 14. Netflix 15. Spotify 16. Pinterest 17. Slack 18. GitLab 19. Docker 20. Atlassian 21. Salesforce 22. Microsoft 23. Google 24. Amazon 25. Facebook 26. Apple 27. Intel 28. Oracle 29. SAP 30. VMware 31. HP 32. Dell
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Grafana Enterprise Stack vs. ServiceNow IT Operations Management and other solutions. Updated: March 2025.
842,690 professionals have used our research since 2012.