HCL Digital Commerce vs Oracle Commerce Cloud comparison

HCLSoftware and Oracle are both solutions in the eCommerce Platforms category. HCLSoftware is ranked #7 with an average rating of 5.0, while Oracle is ranked #6 with an average rating of 8.0. HCLSoftware holds a 6.2% mindshare in P, compared to Oracle’s 4.6% mindshare. Additionally, 83% of HCLSoftware users are willing to recommend the solution, compared to 66% of Oracle users who would recommend it.

HCL Digital Commerce

Read 7 HCL Digital Commerce reviews

956 Views
610 Comparison Views

83% willing to recommend

Oracle Commerce Cloud

Read 3 Oracle Commerce Cloud reviews

824 Views
634 Comparison Views

66% willing to recommend

HCL Digital Commerce

Oracle Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

HCL Digital Commerce and Oracle Commerce Cloud are competing e-commerce platforms. Oracle Commerce Cloud seems to have the upper hand with its extensive feature set and rapid deployment capabilities, appealing to organizations seeking comprehensive solutions. In contrast, HCL Digital Commerce offers attractive pricing and support options, making it suitable for budget-conscious enterprises.

Features: HCL Digital Commerce provides a customizable and flexible platform allowing businesses to adapt swiftly to market changes. It stands out for its tailored business solutions and flexibility. Oracle Commerce Cloud offers a vast array of built-in functionalities with scalable solutions for growing businesses, focusing on pre-built features and out-of-the-box capabilities.

Ease of Deployment and Customer Service: Oracle Commerce Cloud has a streamlined deployment process tailored for the cloud, promoting rapid implementation and excellent scalability. It emphasizes strong customer support to facilitate smooth transitions. HCL Digital Commerce employs a more traditional deployment model, concentrating on personalized customer service, which can mean longer implementation times but with customized support experiences.

Pricing and ROI: HCL Digital Commerce is inclined to offer lower upfront costs, enabling accessible entry points with potential for higher immediate ROI. Oracle Commerce Cloud involves higher initial investment, which is justified by its feature-rich offerings providing long-term value. The decision between these platforms involves balancing immediate affordability against strategic investment for future gains.

To learn more, read our detailed HCL Digital Commerce vs. Oracle Commerce Cloud Report (Updated: March 2025).

Buyer's Guide

HCL Digital Commerce vs. Oracle Commerce Cloud

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

7th

Average Rating

7.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle Commerce Cloud

Ranking in eCommerce Platforms

6th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 6.2%, up from 4.4% compared to the previous year. The mindshare of Oracle Commerce Cloud is 4.6%, down from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Amman Anup Kumar

Partner at R. Kumar

Needs improvement in the area of integration and should offer better adaptability to new environments

I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.

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PankajKumar22

Field Activities In Banking, Telecom and Insurance Sector at YASH Technologies

Enhanced product search for effective order management challenges and satisfactory support

Previously, the main purpose was for e-commerce. They implemented features like placing orders and searching orders. They used Oracle Endeca extensively for searching the products, and Oracle ATG for creating a user interface where customers could place orders Previously, it used to serve the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I haven't faced any issues with the product's stability."

"Has all the modules needed for an order management solution."

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"The most valuable features of Oracle Commerce Cloud are it provides all sorts of administrative essentials for our commerce. It helps deliver products from production from the supplier to the customer."

"The variety of options available, like customization for quotes or any sale module I require, is available in Oracle Compass Cloud for customers."

"The search had extended functionality, allowing searches with product code, subcategories, barcode, partial descriptions, etc."

Cons

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"The product catalog is an area that needs improvement."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"Lacks option to purchase individual modules."

"ATG is not evolving much, and there's a huge license cost."

"Oracle Commerce Cloud could improve the accessibility features."

"Some accessibility improvements would be beneficial in their components."

Pricing and Cost Advice

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"For our companies and our users, the price is quite high."

"HCL Digital Commerce's licensing costs are annual. It is expensive."

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Educational Organization

14%

Manufacturing Company

12%

Retailer

10%

Retailer

12%

Manufacturing Company

10%

Financial Services Firm

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

See all answers

What is your experience regarding pricing and costs for HCL Digital Commerce?

HCL Digital Commerce's licensing costs are annual. It is expensive.

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What needs improvement with HCL Digital Commerce?

HCL Digital Commerce should improve its integration capabilities with other platforms.

See all answers

What needs improvement with Oracle Commerce Cloud?

Some accessibility improvements would be beneficial in their components. Their native components where Bluetooth is not accessible sometimes could be enhanced.

See all answers

What is your primary use case for Oracle Commerce Cloud?

I found a suitable solution for my customer-facing needs. I was making stores, and then customer auto, I don't know. B2C auto site, something like that. I found our cloud was a big part of our comp...

See all answers

What advice do you have for others considering Oracle Commerce Cloud?

I would rate the overall solution as eight out of ten.

See all answers

Comparisons

SAP Commerce Cloud vs HCL Digital Commerce

Compared 32% of the time

Salesforce Commerce Cloud vs HCL Digital Commerce

Compared 26% of the time

Adobe Commerce vs HCL Digital Commerce

Compared 25% of the time

Shopify vs HCL Digital Commerce

Compared 9% of the time

Oracle ATG vs HCL Digital Commerce

Compared 8% of the time

More HCL Digital Commerce Competitors

Oracle ATG vs Oracle Commerce Cloud

Compared 50% of the time

SAP Commerce Cloud vs Oracle Commerce Cloud

Compared 20% of the time

Oracle iStore vs Oracle Commerce Cloud

Compared 16% of the time

Salesforce Commerce Cloud vs Oracle Commerce Cloud

Compared 14% of the time

More Oracle Commerce Cloud Competitors

Product Reports

Buyer's Guide

HCL Digital Commerce

March 2025

Download HCL Digital Commerce product report

Buyer's Guide

eCommerce Platforms

March 2025

Download Oracle Commerce Cloud product report

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

Commerce Cloud

Overview

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

HCLSoftware

Oracle Commerce Cloud is a unified SaaS solution that helps commerce professionals to innovate quickly, with the ability to deliver connected, personalized experiences and drive customer engagement, sales, and loyalty across channels. Oracle Commerce Cloud includes a rich set of out-of-the-box applications encompassing administration, customer support, and web storefront capabilities. Backed by a set of RESTful APIs, each of the applications allows the integration of Commerce Cloud features into other applications and channels.

Oracle Commerce Cloud Features

Oracle Commerce Cloud has many valuable key features. Some of the most useful ones include:

Product browsing and discovery
Advanced product search including guided search
Promotions and discounts
Personalized content and offers
Personalized product recommendations based on advanced AI technologies
Multiple payment methods including loyalty points and split payments
Multiple ship-to destinations including buy online and pick up in store
Sharable wish lists
User profile management
Business account management (B2B)
Account-specific catalogs and pricing (B2B)
Order approval and spending limits (B2B)
Scheduled recurring orders (B2B)
Support for 40+ languages and 60+ currencies

Oracle Commerce Cloud Benefits

There are several benefits to implementing Oracle Commerce Cloud. Some of the biggest advantages the solution offers include:

Customizable and extensible: Using Oracle Commerce Cloud, storefront designers are able to create page layouts, branding, and content via the drag-and-drop Design Studio in the Oracle Commerce Cloud administration tool to define the shopper experience.

Custom widgets: The solution offers custom widgets which enable you to extend your shopper experience to include features such as advanced product configuration, and advanced visualization techniques like new payment schemes, augmented reality, third-party content and product reviews, as well as chatbot capabilities.

Unified administration tool: Oracle Commerce Cloud has a unified administration tool that consolidates all site management features into a single, easy-to-use web-based interface. This tool can help you do things like manage catalogs, pricing, promotions, and media, create A/B tests to determine the most effective content and offers, configure and manage extensions and webhooks to extend your business logic, and much more.

Commerce Cloud Agent Console: With this tool, customer service representatives can act on behalf of customers. By using the agent console, service representatives can create, search for, and update orders. In addition, they can complete orders started in other channels, cancel orders, and manage returns and exchanges easily.

Extensibility, integration, and headless architectures: Oracle Commerce Cloud was designed to be flexible, extensible, and easy to integrate at every level of the technology stack.

API-first platform: Every single feature in Oracle Commerce Cloud is available through the API — from all the features in the storefront, to site creation and management, to customer service capabilities like order and account management. By using Oracle Commerce Cloud APIs, you can incorporate storefront, administration, and customer service functionalities into any channel or application.

Server-side extensions: Users can extend Oracle Commerce Cloud business logic by creating business functions and REST endpoints. Moreover, extensions can be written in JavaScript using the industry-standard Node.js platform and can be uploaded to Oracle Commerce Cloud to run in a secure, managed PCI-compliant environment.

Oracle

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

Moleskine, Corello, The Vermont Country Store, Team Sportia

Buyer's Guide

HCL Digital Commerce vs. Oracle Commerce Cloud

March 2025

Free Report: HCL Digital Commerce vs. Oracle Commerce Cloud

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