HCL Digital Commerce vs Sana Commerce comparison

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HCL Digital Commerce

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Executive SummaryUpdated on Feb 2, 2025

HCL Digital Commerce and Sana Commerce are competitors in the digital commerce space. Sana Commerce seems to have an advantage due to its robust features and value for the price.

Features: HCL Digital Commerce offers flexible customization, powerful enterprise system integrations, and an extensive e-commerce solution. Sana Commerce focuses on ERP integration, seamless integration with Microsoft Dynamics and SAP, and real-time product availability with ERP connectivity.

Room for Improvement: HCL Digital Commerce could improve by simplifying its complex deployment, enhancing the user interface, and reducing initial costs. Sana Commerce could expand beyond ERP-centric solutions, enhance customization options, and improve third-party integrations.

Ease of Deployment and Customer Service: HCL Digital Commerce's deployment is complex but suitable for extensive customization, while Sana Commerce offers a simpler, ERP-aligned deployment for quicker implementation. Both provide robust customer support, with Sana specializing in ERP solutions.

Pricing and ROI: HCL Digital Commerce has a higher upfront investment due to customization capabilities, leading to potential long-term ROI. Sana Commerce presents competitive initial pricing and quicker ROI by focusing on ERP integration simplification.

To learn more, read our detailed HCL Digital Commerce vs. Sana Commerce Report (Updated: March 2025).

HCL Digital Commerce vs. Sana Commerce

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

7th

Average Rating

7.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Sana Commerce

Ranking in eCommerce Platforms

14th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 6.2%, up from 4.4% compared to the previous year. The mindshare of Sana Commerce is 1.3%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Amman Anup Kumar

Partner at R. Kumar

Needs improvement in the area of integration and should offer better adaptability to new environments

I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.

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Reviewer245674

ERP Enterprise Architect at a pharma/biotech company with 201-500 employees

Reduced the customer care team's time, got us new customers, and required no third-party integrations

Their support should have more in-depth knowledge about different ERP solutions that they connect to. There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area. There could also be more features coming out on the platform, but I know they are already working on that. I know they're changing the way they manage that.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"Has all the modules needed for an order management solution."

"I haven't faced any issues with the product's stability."

"This product is highly customizable. We use the standard system but we have extended it quite a bit."

"The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time."

"I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy."

"We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting."

"The big benefit with Sana is our ability to interface with Microsoft Dynamics."

Cons

"Lacks option to purchase individual modules."

"The product catalog is an area that needs improvement."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well."

"One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations."

"I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work."

"The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best."

"There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area."

Pricing and Cost Advice

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"For our companies and our users, the price is quite high."

"When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost."

"They have a policy of a price per legal entity. So, if you are a company that operates in one country, that is, if you're just an American company, or you're just a Spanish company or just a British company, then that probably makes sense. We are a global company, and we have operations in 20 to 30 different countries. So, we are interested in implementing Sana in potentially 20 to 30 countries. Right now, the pricing model of Sana has a limitation. They are almost asking for the same price for the new country when in many cases, a new country will just be a new small rollout. That's because it is the same solution that gets implemented everywhere. So, to me, it is not the same price if you are maintaining 10 Sanas that are looking exactly the same and are working exactly the same in 10 different countries. To me, these should not cost 10 times more than one. They don't yet have a good grasp of how to manage global companies like ours. That is something we are talking to them about, and we are in discussions with them about. So, hopefully, they will learn."

"Support costs are in addition to the standard licensing fees, and they vary per month, based on how much we use them. It is not very expensive."

"Sana's pricing is fair. It could be more competitive. It's not so much the licensing cost, it's the additional development."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Educational Organization

14%

Manufacturing Company

12%

Retailer

10%

Computer Software Company

20%

Manufacturing Company

13%

Educational Organization

10%

Wholesaler/Distributor

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

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What is your experience regarding pricing and costs for HCL Digital Commerce?

HCL Digital Commerce's licensing costs are annual. It is expensive.

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What needs improvement with HCL Digital Commerce?

HCL Digital Commerce should improve its integration capabilities with other platforms.

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Comparisons

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Compared 25% of the time

Shopify vs HCL Digital Commerce

Compared 9% of the time

Oracle ATG vs HCL Digital Commerce

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Compared 100% of the time

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Product Reports

HCL Digital Commerce

Download HCL Digital Commerce product report

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Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

No data available

Overview

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

HCLSoftware

Sana Commerce is a SaaS-based B2B e-commerce solution that integrates seamlessly into your tech stack using agile cloud software to enable a stellar e-commerce web store with guaranteed uptime and minimal maintenance.

How? By making your SAP or Microsoft Dynamics ERP and e-commerce work as one. SCC harnesses the power of your ERP to create an e-commerce platform that automates tedious business processes and delights consumers with easy-to-use functionality. It eliminates the system silos, unnecessary complexities and compromises caused by mainstream e-commerce solutions. SCC drives growth and future proofs your business model by facilitating a smooth omnichannel order process without hurdles.

Sana Commerce is a certified SAP and Microsoft Gold partner, backed by a strong global partner network and recognized by leading industry experts.

Want to know if we can meet your B2B needs? Contact us for a personalized demo.

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

Akzo Nobel B.V., Atkins, Century Martial Arts, Forbo Flooring Systems, Michelin Group, Ravensburger AG Learn more about our customers.

HCL Digital Commerce vs. Sana Commerce