HCL Digital Commerce vs Softline eCommerce Solution comparison

HCLSoftware and Softline are both solutions in the eCommerce Platforms category. HCLSoftware is ranked #7 with an average rating of 5.0, while Softline is ranked #34. HCLSoftware holds a 6.2% mindshare in P, compared to Softline’s 0.1% mindshare. Additionally, 83% of HCLSoftware users are willing to recommend the solution, compared to 100% of Softline users who would recommend it.

HCL Digital Commerce

Read 7 HCL Digital Commerce reviews

956 Views
610 Comparison Views

83% willing to recommend

Softline eCommerce Solution

Read 7 Softline eCommerce Solution reviews

124 Views
13 Comparison Views

100% willing to recommend

HCL Digital Commerce

Softline eCommerce Solution

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

HCL Digital Commerce and Softline eCommerce Solution are competing products in the digital commerce space. Data comparisons suggest that Softline eCommerce Solution has the upper hand with its feature-rich platform, specifically in the areas of design and analytics.

Features: HCL Digital Commerce is known for its robust scalability, integration capabilities, and enterprise flexibility. Softline eCommerce Solution offers an intuitive design, advanced analytics tools, and extensive support for local payment methods.

Room for Improvement: HCL Digital Commerce could enhance its user interface, reduce setup costs, and improve customer support options. Softline eCommerce Solution may benefit from expanding its scalability for larger enterprises, enhancing customizability, and providing better integration with external platforms.

Ease of Deployment and Customer Service: HCL Digital Commerce provides a streamlined deployment process with excellent integration support. Softline eCommerce Solution ensures a faster setup with comprehensive 24/7 customer service, catering to real-time assistance needs.

Pricing and ROI: HCL Digital Commerce involves higher setup costs but offers significant ROI for businesses making effective use of its features. Softline eCommerce Solution is competitively priced, offering a straightforward pricing model that supports a faster ROI, appealing to small to mid-sized businesses.

To learn more, read our detailed HCL Digital Commerce vs. Softline eCommerce Solution Report (Updated: March 2025).

Buyer's Guide

HCL Digital Commerce vs. Softline eCommerce Solution

March 2025

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Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

7th

Average Rating

7.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Softline eCommerce Solution

Ranking in eCommerce Platforms

34th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 6.2%, up from 4.4% compared to the previous year. The mindshare of Softline eCommerce Solution is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Amman Anup Kumar

Partner at R. Kumar

Needs improvement in the area of integration and should offer better adaptability to new environments

I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.

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Reviewer12750

Head of eCommerce at Kaspersky Lab

We can customize shopping carts according to our needs

We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part. However, we also understand that we are not the only client. We know that Softline works with other Latin American offices. We also know that we can actually request some additional analytics from Softline and get them, but it's always better to receive them faster. Speeding up the analytics and implementation could be improved. There is an opportunity to do A/B tests inside the shopping cart. This could be an option.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I haven't faced any issues with the product's stability."

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"Has all the modules needed for an order management solution."

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"What we really appreciated is that they basically tailored their widget for us. They showed us their possibilities. They had some kind of widget, and we just asked them if it is possible to change the design, and they basically really tailored the design to our needs. That was great. Their team was very nice, and we really appreciated that they were prompt with any replies and any feedback. For example, we ran an AB test, and we saw that something could be changed. They fixed it in a couple of days, and we could go ahead without waiting. That was really amazing."

"We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team."

"I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions."

"We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales."

"The most valuable feature is the local support, meaning the support of local payment methods. For example, in Russia, they support online banks and some other simple types of online banking. In the Czech Republic they can do a wire transfer. And their cart schemes are pretty local. These features enable us to create a local experience where our customers can pay with the payment methods they are used to. Payment methods are a very local thing."

"The technology is very simple to use."

"We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients."

Cons

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"The product catalog is an area that needs improvement."

"Lacks option to purchase individual modules."

"There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages."

"The work done by the legal team is an area that can be improved."

"I would like to get an advanced level of sales analytics for free. However, it is provided only for money."

"They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service."

"We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part."

"Scalability is average; it's not really good. There are some limitations: They don't have a solution that can be used worldwide nor do they provide a self-service for users or customers."

"Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future."

"Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part."

Pricing and Cost Advice

"For our companies and our users, the price is quite high."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"For us, its pricing was really nice. It was more or less the same one as everyone else. I don't know what they offer to others, but for us, the offer was perfect."

"We are satisfied with their prices at the moment."

"Softline eCommerce has helped to increase our eCommerce sales."

"In terms of licensing, it was definitely the best price on the Russian market and everything is pretty simple."

"Softline's pricing is above average because of all the things that I mentioned: a more localized solution and closer cooperation with us. They give us a team that is more or less dedicated to us. Those developers are mainly working on our tasks."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Educational Organization

14%

Manufacturing Company

12%

Retailer

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

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What is your experience regarding pricing and costs for HCL Digital Commerce?

HCL Digital Commerce's licensing costs are annual. It is expensive.

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What needs improvement with HCL Digital Commerce?

HCL Digital Commerce should improve its integration capabilities with other platforms.

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Comparisons

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Compared 32% of the time

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Compared 26% of the time

Adobe Commerce vs HCL Digital Commerce

Compared 25% of the time

Shopify vs HCL Digital Commerce

Compared 9% of the time

Oracle ATG vs HCL Digital Commerce

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More HCL Digital Commerce Competitors

No data available

Product Reports

Buyer's Guide

HCL Digital Commerce

March 2025

Download HCL Digital Commerce product report

Buyer's Guide

Softline eCommerce Solution

March 2025

Download Softline eCommerce Solution product report

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

No data available

Overview

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

HCLSoftware

Softline Ecommerce is a part of Softline Group, a leading global IT company.

Our All-in-One Ecommerce Solution for Digital Sales helps businesses to increase their revenue in online sales in Europe, Asia and Latin America.

We take care of payment processing in local currency & invoicing, tax management & compliance, protect transactions with AI-based fraud systems.

Softline

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

Google, Microsoft, Kaspersky, Avast, ABBYY, ESET, Symantec, Acronis, Xerox, Autodesk.

Buyer's Guide

HCL Digital Commerce vs. Softline eCommerce Solution

March 2025

Free Report: HCL Digital Commerce vs. Softline eCommerce Solution

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