Softline eCommerce Solution Reviews

Softline eCommerce increased sales volume, improved conversion rates, and enhanced customer satisfaction to 95%. Implementing auto-renewable subscriptions boosted retention rates, while strategic email notifications offered discounts and reminded customers of pending orders, further improving conversion rates. Expansion into regions including Poland, Czech Republic, and the Balkans showed notable performance gains due to local partnerships and localization. Black Friday 2020 saw a 42% monetary and 62% quantitative improvement due to their strategic collaboration with Allsoft.

Softline eCommerce Solution's pricing is considered above average, attributed to its localized solutions and dedicated team support. Many enterprise users find the pricing competitive on the Russian market, offering an appealing solution that meets specific needs. Licensing costs are praised for their simplicity and market-leading rates, while setup pricing is generally satisfactory compared to other providers. This combination of factors makes Softline a preferred choice for many organizations.

• "For us, its pricing was really nice. It was more or less the same one as everyone else. I don't know what they offer to others, but for us, the offer was perfect."
• "In terms of licensing, it was definitely the best price on the Russian market and everything is pretty simple."
• "We are satisfied with their prices at the moment."

Softline eCommerce is utilized primarily for managing customer transactions on websites and apps across various regions. It facilitates the checkout process, handles diverse payment methods, and offers customized user experiences tailored to regional preferences. Serving as a payment provider, it processes transactions, communicates with users, and provides customer support. Softline hosts and protects shopping carts, manages subscription renewals, and assists in business-to-business sales, integrating payment collection via web pages.

Softline's customer service offers swift responses and accessible communication through multiple channels, handling billing and transaction issues. Clients appreciate proactive support and professional account managers familiar with Russian markets. Some mention occasional delays from overwhelming workloads; however, recent improvements have been noted. Softline supports clients with localized services, and although there is sometimes a gap in billing assistance, team members typically resolve inquiries effectively and promptly, with technical support offering rapid responses.

Softline eCommerce's initial setup involves complex deployment with third-party interactions, making it challenging in certain regions. Users value Softline's eagerness to learn and adapt, which speeds up processes. Deployment duration ranges from weeks to months, depending on market specifics. Experiences vary; some find the setup straightforward, others note complexities in the admin panel. Legal agreements sometimes delay projects. Overall, Softline's adherence to international standards eases adaptation across different markets.

Softline eCommerce faces challenges with rapid growth and agent limitations. Users note issues in global scalability and self-service options, requiring direct Softline updates. Despite these concerns, some have successfully scaled with tailored solutions, positive feedback, and operations in various countries. Integration teams manage API and system tasks, while roles span operations and campaigns. Though scalability is mixed, strategic expansion and technical adaptability remain important for their users.

Users report that Softline eCommerce Solution is stable with minimal outages or technical issues. They mention effective resolution of problems, ensuring strong performance in transaction processing and shopping cart operations. Issues like missing reports are addressed swiftly. Monitoring systems ensure smooth operation, with no significant disruptions over several years. Stability compared to other providers is deemed satisfactory. For months, users have experienced consistent uptime and plan to continue using Softline eCommerce Solution.