SAP Commerce Cloud vs Softline eCommerce Solution comparison

SAP and Softline are both solutions in the eCommerce Platforms category. SAP is ranked #2 with an average rating of 8.5, while Softline is ranked #34. SAP holds a 14.3% mindshare in P, compared to Softline’s 0.1% mindshare. Additionally, 77% of SAP users are willing to recommend the solution, compared to 100% of Softline users who would recommend it.

SAP Commerce Cloud

Read 18 SAP Commerce Cloud reviews

4,054 Views
2,314 Comparison Views

77% willing to recommend

Softline eCommerce Solution

Read 7 Softline eCommerce Solution reviews

124 Views
13 Comparison Views

100% willing to recommend

SAP Commerce Cloud

Softline eCommerce Solution

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Executive SummaryUpdated on Feb 2, 2025

SAP Commerce Cloud and Softline eCommerce Solution are competitive products in the eCommerce platform market. SAP Commerce Cloud tends to have an edge with its comprehensive set of advanced tools, appealing to large enterprises, whereas Softline eCommerce Solution provides an efficient, user-friendly experience suitable for small to medium-sized businesses.

Features: SAP Commerce Cloud includes integration capabilities, promotion management, and customer support modules. Softline eCommerce Solution features localized payment methods, tailored shopping cart design, and an easy-to-use interface that supports quick adjustments and customizations.

Room for Improvement: SAP Commerce Cloud could improve by simplifying its deployment, enhancing usability for smaller businesses, and reducing the complexity of its advanced features. Softline eCommerce Solution might focus on expanding enterprise-level functionalities, enhancing integration capabilities, and providing more comprehensive global support.

Ease of Deployment and Customer Service: SAP Commerce Cloud offers a sophisticated deployment model that can be resource-intensive, yet it is backed by thorough customer service. Softline eCommerce Solution provides a quicker deployment process due to its simpler setup, but its customer support, while responsive, may not be as comprehensive as SAP’s.

Pricing and ROI: SAP Commerce Cloud's higher initial cost corresponds to its extensive feature set, often providing significant ROI for larger enterprises. Softline eCommerce Solution is more cost-effective, with a favorable ROI for smaller businesses, offering targeted features and simpler integration at a lower entry cost.

To learn more, read our detailed SAP Commerce Cloud vs. Softline eCommerce Solution Report (Updated: March 2025).

Buyer's Guide

SAP Commerce Cloud vs. Softline eCommerce Solution

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP Commerce Cloud

Ranking in eCommerce Platforms

2nd

Average Rating

8.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Softline eCommerce Solution

Ranking in eCommerce Platforms

34th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the eCommerce Platforms category, the mindshare of SAP Commerce Cloud is 14.3%, down from 20.5% compared to the previous year. The mindshare of Softline eCommerce Solution is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Aaron Maema

SAP Hybris Developer at a retailer with 10,001+ employees

Excellent, scalability, functionality, and flexibility; but, the price could be reduced

The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution. They are both excellent, and you can easily customize them. The integration side of it with Hybris OCC to integrate with other systems is also effective. That's also a useful feature. It primarily has a lot of features that provide a significant advantage, and it's very good. It's out of the box, it's a new spectrum. It's good, but it depends on how you are customizing it to your benefit. It depends on your business objective and your angle, and how you want to go about it. It's flexible, you can do anything with it. I don't have any issues with the interface.

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Reviewer12750

Head of eCommerce at Kaspersky Lab

We can customize shopping carts according to our needs

We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part. However, we also understand that we are not the only client. We know that Softline works with other Latin American offices. We also know that we can actually request some additional analytics from Softline and get them, but it's always better to receive them faster. Speeding up the analytics and implementation could be improved. There is an opportunity to do A/B tests inside the shopping cart. This could be an option.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."

"We have found the B2B, B2C and D2C very valuable."

"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."

"The tool has good performance."

"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."

"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."

"The tool supports multiple currencies."

More SAP Commerce Cloud pros

"I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions."

"We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales."

"The technology is very simple to use."

"We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients."

"The most valuable feature is the local support, meaning the support of local payment methods. For example, in Russia, they support online banks and some other simple types of online banking. In the Czech Republic they can do a wire transfer. And their cart schemes are pretty local. These features enable us to create a local experience where our customers can pay with the payment methods they are used to. Payment methods are a very local thing."

"What we really appreciated is that they basically tailored their widget for us. They showed us their possibilities. They had some kind of widget, and we just asked them if it is possible to change the design, and they basically really tailored the design to our needs. That was great. Their team was very nice, and we really appreciated that they were prompt with any replies and any feedback. For example, we ran an AB test, and we saw that something could be changed. They fixed it in a couple of days, and we could go ahead without waiting. That was really amazing."

"We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team."

Cons

"The support team should improve the response time."

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

"The learning curve is high."

"The WCS management or content management is not that great."

"A public cloud solution of this software would open great possibilities."

"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."

"The stack needs to be improved; they need to start using more new technologies."

"They could include additional types of payment implementations. Right now they are just providing CyberSourse."

More SAP Commerce Cloud cons

"We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part."

"Scalability is average; it's not really good. There are some limitations: They don't have a solution that can be used worldwide nor do they provide a self-service for users or customers."

"I would like to get an advanced level of sales analytics for free. However, it is provided only for money."

"Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future."

"The work done by the legal team is an area that can be improved."

"They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service."

"There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages."

"Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part."

Pricing and Cost Advice

"I don't know the cost, but it can be expensive."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The price is quite high."

"The solution is expensive."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The price is too high."

"The solution is very expensive in Turkey."

"This is an expensive solution."

"In terms of licensing, it was definitely the best price on the Russian market and everything is pretty simple."

"Softline eCommerce has helped to increase our eCommerce sales."

"We are satisfied with their prices at the moment."

"For us, its pricing was really nice. It was more or less the same one as everyone else. I don't know what they offer to others, but for us, the offer was perfect."

"Softline's pricing is above average because of all the things that I mentioned: a more localized solution and closer cooperation with us. They give us a team that is more or less dedicated to us. Those developers are mainly working on our tasks."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

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Educational Organization

51%

Computer Software Company

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

See all answers

What needs improvement with SAP Hybris Commerce?

The learning curve is high.

See all answers

What is your primary use case for SAP Hybris Commerce?

The solution is used to build e-commerce websites.

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Comparisons

Salesforce Commerce Cloud vs SAP Commerce Cloud

Compared 26% of the time

Adobe Commerce vs SAP Commerce Cloud

Compared 24% of the time

Shopify vs SAP Commerce Cloud

Compared 13% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 13% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 10% of the time

More SAP Commerce Cloud Competitors

No data available

Product Reports

Buyer's Guide

SAP Commerce Cloud

March 2025

Download SAP Commerce Cloud product report

Buyer's Guide

Softline eCommerce Solution

March 2025

Download Softline eCommerce Solution product report

Also Known As

SAP Hybris Commerce, Hybris

No data available

Overview

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

SAP

Softline Ecommerce is a part of Softline Group, a leading global IT company.

Our All-in-One Ecommerce Solution for Digital Sales helps businesses to increase their revenue in online sales in Europe, Asia and Latin America.

We take care of payment processing in local currency & invoicing, tax management & compliance, protect transactions with AI-based fraud systems.

Softline

Sample Customers

NHS 24

Google, Microsoft, Kaspersky, Avast, ABBYY, ESET, Symantec, Acronis, Xerox, Autodesk.

Buyer's Guide

SAP Commerce Cloud vs. Softline eCommerce Solution

March 2025

Free Report: SAP Commerce Cloud vs. Softline eCommerce Solution

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