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HeadSpin vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 13, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HeadSpin
Ranking in Mobile APM
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
6
Ranking in other categories
Functional Testing Tools (29th), Mobile App Testing Tools (10th)
New Relic
Ranking in Mobile APM
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (7th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Cloud Monitoring Software (5th), AIOps (3rd)
 

Mindshare comparison

As of February 2025, in the Mobile APM category, the mindshare of HeadSpin is 0.3%, down from 0.4% compared to the previous year. The mindshare of New Relic is 26.4%, down from 27.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mobile APM
 

Featured Reviews

Abhishek-Mehta - PeerSpot reviewer
An advanced platform that provides visibility into the performance in the real world and enables us to test AV content
There is definitely room for improvement in terms of marketing. Marketing is something that is not that great. If you look at some of the other companies in the space, they have a lot of published case studies and tested models. They make a lot of noise. They have got some of their best customers talking about them, which is where HeadSpin needs to work. They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process. There is a great scope to improve professional services. The time to deploy is quite long. They can increase and improve the scope of their professional services and set up automation through scripts. They do it at this stage, but they're very expensive. I would love to see them come up with project-based costing for companies that are startups or low on funds. Apart from these, they have been on top of the game in terms of features. I can't think of any other new set of features at this point in time because they're already on top in terms of innovation.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive."
"The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful."
"It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does."
"The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script."
"The most valuable feature is that this is the first connected intelligence all-in-one platform."
"The most valuable features of the product are the performance parameters it gives us."
"It has prevented failures from occurring in our production environment."
"New features are added often."
"One of the most outstanding features of any APM tool is the anomaly detection part."
"The integration and configuration of New Relic is straightforward and easy."
"The stability of New Relic APM is very good."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The pricing is pretty good."
 

Cons

"They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process."
"HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged."
"Support and pricing could be improved."
"HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor."
"Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS."
"If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"It would help customers if there were an on-premises version available."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"Email alert customization is limited."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
 

Pricing and Cost Advice

"We have a yearly license for 16 devices."
"I believe the licensing cost is cheap because it's a total solution, hardware, license and software."
"It's not cheap, but there are a few different packages and different prices for enterprises with different product versions."
"It has a yearly license. There is no other option. It is expensive. There are a lot of other cheaper players in the market, but it is like a Mercedes. You pay an extra premium for it, but you get the benefits. I would love to see them come up with project-based costing. Companies that are low on funds or new-age can do with pricing that is easily digestible. They can give them a pricing model for three months. They can provide a startup package."
"Comparatively, the pricing is expensive."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"The price depends on how many agents you want."
"The solution is less expensive than AppNeta."
"The detection piece of it brings us a big return on investment."
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Computer Software Company
15%
Financial Services Firm
14%
Real Estate/Law Firm
7%
Educational Organization
54%
Computer Software Company
7%
Financial Services Firm
7%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
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Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Zynga, Tinder, Pinterest, Akamai, Microsoft, Airbnb, Jam City, TMobile, Mozilla, CNN, Cognizant, Yahoo!, ebay, Quora, Walmart, Kohls, Telstra
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about HeadSpin vs. New Relic and other solutions. Updated: January 2025.
832,565 professionals have used our research since 2012.