HPE OneView and ServiceNow IT Operations Management compete in IT infrastructure management. HPE OneView appears to have a slight advantage due to its effective automation and integration with HPE hardware, despite some weaknesses in monitoring non-HPE equipment.
Features: HPE OneView focuses on automation and centralized management, simplifying IT operations. Users find it effective in handling both new and legacy environments, performing tasks like VLAN addition and firmware updates efficiently. Its integration with HPE hardware provides robust management capabilities across servers, storage, and networks. ServiceNow IT Operations Management is noted for its comprehensive monitoring and reporting capabilities over various IT environments. Users appreciate its ease of use and straightforward integration with other ServiceNow systems, driving significant process automation and efficiency.
Room for Improvement: HPE OneView could benefit from enhanced cloud integration and monitoring for non-HPE equipment, in addition to improved support for older systems. Users also suggest better customization for monitoring and report generation. ServiceNow IT Operations Management might improve by expanding its range of discovery patterns and monitoring capabilities. Users also seek competitive pricing and better licensing clarity, alongside enhanced integration with third-party tools and improved AI and ML features.
Ease of Deployment and Customer Service: HPE OneView is primarily for on-premises deployment with varied user feedback on technical support, ranging from responsive to less knowledgeable. ServiceNow IT Operations Management supports flexible deployment across public, private, and hybrid clouds. While deployment support is usually positive, there's room to improve in swiftly resolving complex issues.
Pricing and ROI: HPE OneView is viewed as cost-effective, with a free version and additional costs for certain licensing options. Users note significant ROI through time savings in hardware management. ServiceNow IT Operations Management is regarded as expensive, though its extensive features often justify the cost, especially when integrated with other ServiceNow modules. Despite the higher price, some users see long-term value in enterprise service management.
The response time of technical support could be improved.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment.
HPE OneView is your infrastructure automation engine to simplify operations, increasing the speed of IT delivery for new applications and services. Through software defined intelligence, HPE OneView brings a new level of automation to infrastructure management by taking a template driven approach to provisioning, updating, and integrating compute, storage, and networking infrastructure. Designed with a modern, standard-based API and supported by a large and growing partner ecosystem, HPE OneView also makes it easy to integrate powerful infrastructure automation into existing IT tools and processes. Take command with HPE OneView to deploy infrastructure faster, simplify operations and increase productivity.
HPE OneView innovations provide you the industry’s best infrastructure management experience, simplifying operations for HPE BladeSystem, HPE ProLiant servers, 3PAR storage, HPE Networking and HPE ConvergedSystems.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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