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HPE OneView vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HPE OneView
Ranking in IT Infrastructure Monitoring
21st
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
83
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
41
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of HPE OneView is 1.4%, down from 1.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Trevor Watkins - PeerSpot reviewer
Provides firmware compliance and the ability to connect to iPO
I've been involved in various upgrades. It's pretty easy to set up with vCenter. We just push out an appliance template in vCenter. We run ours on virtual servers. Deployment can be done by just one person. The number of people needed for maintenance will depend on your server inventory. If you have more than 100 servers, you will need three to five people. If you have 500 to 1,000 servers, you will need a team of 10 to 20 people.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is easy."
"We also have the 3PAR and the GUI is almost the same. So the recognition is very good."
"We have the dashboard up on a big screen, and you can actually see when things go wrong or if there are any faults with any of the servers. The backup is automated as well, so the appliance is quite good.​"
"The hypervisor and cluster profiles make it easy to integrate with VMware."
"I don't have to use CD-ROMs or anything like that to provision the servers."
"Gives us one platform to monitor and access or configure all the servers or the 3PAR, etc."
"OneView provides a single console, which is manageable without physical access."
"The ease of management with HPE OneView is excellent."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The asset management tools are very valuable."
"It helps streamline management and processes."
"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."
"The solution is easy to use and has great orchestration and automation capabilities."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
 

Cons

"The tool doesn't send automated alerts via email...We should be able to receive notification emails when a server or hardware issue arises, which would be helpful if someone is unavailable in the office."
"The network configuration part of HPE OneView needs improvement. The solution has way too many features, and there's a need for proper configuration indicators to be put in place."
"​I saw, maybe three years ago or two years ago here, or in Barcelona, at the HPE Discover conference, a feature that you can update Clusterware with VMware. But the feature is still not live in production. Currently, you have to do all the firmware updates and then you have to do the VMware updates. So you have two reboots and it would be better if it was just one."
"I would like to see support for things that aren't in the current generation. We have a lot of 7th and 8th generation hardware."
"​I have to chop it up into smaller parts, because I have an installation in Europe and it covers the whole world. That is not so good. They need to be more localized, so I am going to chop it up into smaller bits.​"
"I had some minor difficulties with upgrading, but the solution still works fine."
"Specifically, it would be great if we had the ability to reapply the server profile faster."
"The solution could add storage, integration services, and end-to-end support for Cisco switches or other competitor products."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"There is room for improvement in the stability of ServiceNow."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"There is room for improvement in service mapping within ServiceNow ITOM."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
 

Pricing and Cost Advice

"HPE could lower the price."
"I think that the price of OneView is $500 USD per server, which is a little high."
"​Use it. It is free."
"I would rate the cost as six out of ten."
"The solution is free to use, but if you want the management aspect you require a virtual machine such as C7000 or Synergy which require licenses."
"​I am happy with the price."
"This license cost for OneView was $3,000 USD."
"HPE had some other solutions, but they were actually quite expensive to buy. So, when OneView came along, it was kind of reasonable in terms of price for licenses, etc."
"It is expensive. It is around 10 Euros per server per month."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"There are additional costs, you have to pay more for everything."
"The cost of ServiceNow is much higher."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The solution offers yearly licenses and a subscription model for add-on features."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
7%
Government
7%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HPE OneView?
The most valuable features of HPE OneView are environment monitoring, the ease of firmware upgrade, and the ability to manage all the servers and the infrastructure from one team.
What needs improvement with HPE OneView?
I believe the prices of HPE OneView should be reduced, as it is quite expensive. Customers with ILO advanced in their servers require HPE OneView licenses for infrastructure monitoring, which means...
What is your primary use case for HPE OneView?
I use HPE OneView ( /products/hpe-oneview-reviews ) in servers or storage for unified monitoring purposes. It allows me to manage the Synergy frame and multiple frames, including blade servers, in ...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.
 

Also Known As

HP OneView
ServiceNow ITOM
 

Overview

 

Sample Customers

Asante, ITS Nordics, Columbus Communications, Mansfield Oil
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about HPE OneView vs. ServiceNow IT Operations Management and other solutions. Updated: April 2025.
849,190 professionals have used our research since 2012.