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HPE OneView vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HPE OneView
Ranking in IT Infrastructure Monitoring
21st
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
82
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of HPE OneView is 1.4%, down from 1.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Trevor Watkins - PeerSpot reviewer
Provides firmware compliance and the ability to connect to iPO
I've been involved in various upgrades. It's pretty easy to set up with vCenter. We just push out an appliance template in vCenter. We run ours on virtual servers. Deployment can be done by just one person. The number of people needed for maintenance will depend on your server inventory. If you have more than 100 servers, you will need three to five people. If you have 500 to 1,000 servers, you will need a team of 10 to 20 people.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Deploys faster new virtual services."
"Have a single plane of glass across all of the server platforms."
"We lose less time managing the machines."
"The solution's initial setup process was easy...The technical support is good...It is a stable product, and we will use it for a long time."
"Provides the strongest support for automation."
"The easy user interface was what I found most valuable in HPE OneView. For example, if I wanted to know the infrastructure status or I needed to send in any change commands, HPE OneView had simple buttons."
"It gives us a view of all our servers, which we did not have before in real-time."
"We also have the 3PAR and the GUI is almost the same. So the recognition is very good."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"It's easy to set up."
"I like the solution mostly for CMDB discovery."
"The solution is easy to use and has great orchestration and automation capabilities."
"It is a product that is familiar for a lot of users."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"I like the tool's discovery feature."
 

Cons

"We ran into a couple of issues here and there with the baselines for the firmware and not having enough space on the appliance itself to be able to have more than two baselines."
"We've had issues, for example, with RAM."
"Those features, coming in version 4, that we're looking for are the discovery, primarily. But I think the scope-based access control is of interest, although, we didn't see any directory integration, so that, in itself, seems like it's still limited."
"It would be better if we can add every HPE device to OneView, such as MSA, as well as the other servers like the DL server and ML server."
"It needs more reporting capabilities."
"The logs are not proper."
"I believe the prices of HPE OneView should be reduced, as it is quite expensive."
"Does not allow for switch configuration other than through OneView."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"I advise others not to customize a lot while using the solution."
"The initial setup phase was hard and could be made easier."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"There is room for improvement in the stability of ServiceNow."
"Service mapping is pretty limited."
 

Pricing and Cost Advice

"I think that the price of OneView is $500 USD per server, which is a little high."
"​Use it. It is free."
"This license cost for OneView was $3,000 USD."
"​I am happy with the price."
"I feel the product's price falls a bit on the higher side."
"HPE could lower the price."
"HPE had some other solutions, but they were actually quite expensive to buy. So, when OneView came along, it was kind of reasonable in terms of price for licenses, etc."
"The solution is free to use, but if you want the management aspect you require a virtual machine such as C7000 or Synergy which require licenses."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"There are additional costs, you have to pay more for everything."
"It has different subscription models."
"It is expensive. It is around 10 Euros per server per month."
"The price of ServiceNow IT Operations Management is expensive."
"The solution is costly compared to the products offered by its competitors."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
8%
Government
7%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HPE OneView?
The most valuable features of HPE OneView are environment monitoring, the ease of firmware upgrade, and the ability to manage all the servers and the infrastructure from one team.
What needs improvement with HPE OneView?
The product does not work well. The logs are not proper.
What is your primary use case for HPE OneView?
HPE OneView is a management interface to manage hardware in a VMware environment. It is used for managing different servers and pushing out the firmware and operating software. I use HPE OneView fo...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.
 

Also Known As

HP OneView
ServiceNow ITOM
 

Overview

 

Sample Customers

Asante, ITS Nordics, Columbus Communications, Mansfield Oil
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about HPE OneView vs. ServiceNow IT Operations Management and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.