HPE OneView vs ServiceNow IT Operations Management comparison

HPE OneView vs. ServiceNow IT Operations Management

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Helped 842,466 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HPE OneView

Ranking in IT Infrastructure Monitoring

29th

Average Rating

8.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

11th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (9th), AIOps (4th)

Mindshare comparison

As of March 2025, in the IT Infrastructure Monitoring category, the mindshare of HPE OneView is 1.5%, down from 1.8% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Trevor Watkins

Server Applications Senior Administrator at Home Hardware Stores Limited

Provides firmware compliance and the ability to connect to iPO

I've been involved in various upgrades. It's pretty easy to set up with vCenter. We just push out an appliance template in vCenter. We run ours on virtual servers. Deployment can be done by just one person. The number of people needed for maintenance will depend on your server inventory. If you have more than 100 servers, you will need three to five people. If you have 500 to 1,000 servers, you will need a team of 10 to 20 people.

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RichardG

Account Manager at a consultancy with 11-50 employees

Effortlessly blends management systems for comprehensive infrastructure insight

ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We cannot function without this solution. "

"The stability is very good. I have never had an issue with it over the three years that I have been using it."

"If you have a lot of devices, like we do, then you have to have one single pane of view, otherwise we lose too much time. So, we needed this type of solution."

"I don't have to use CD-ROMs or anything like that to provision the servers."

"The template management makes the deployment of the firmware updates much faster."

"Easy to add servers and get them monitored and manageable."

"Just the ability to provision the servers with storage and network everything within one interface, not having to go into multiple interfaces to provision those pieces."

"By being able to deploy servers very quickly and rapidly, we can respond to any business requirement needed."

More HPE OneView pros

"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."

"The scalability of ServiceNow is good."

"It is flexible. You can tune it, more or less, as you want."

"It helps streamline management and processes."

"The asset management tools are very valuable."

"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."

"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."

"The way this solution has helped us is that it improved our communication."

More ServiceNow IT Operations Management pros

Cons

"I believe the prices of HPE OneView should be reduced, as it is quite expensive."

"Sometimes the interface can be a little confusing, sometimes the error messages can be very cryptic, as far as what's actually going on."

"The solution's console can be improved by making it more user-friendly and adding the capability to filter the reports out using only the information required."

"I had some minor difficulties with upgrading, but the solution still works fine."

"One thing which is missing is that you can't actually log a support call yourself."

"The network configuration part of HPE OneView needs improvement. The solution has way too many features, and there's a need for proper configuration indicators to be put in place."

"Use it, but do not think it is going into the clouds, because it is not. There is room for improvement."

"We have a version 3 and a version 1.2, but the upgrade process from the 1.2 to the 3 is kind of an issue."

More HPE OneView cons

"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."

"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."

"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."

"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."

"I would like more manual issues to have automated report-facing options."

"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."

"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."

"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"HPE could lower the price."

"The solution is free to use, but if you want the management aspect you require a virtual machine such as C7000 or Synergy which require licenses."

"I think that the price of OneView is $500 USD per server, which is a little high."

"When it comes to the government, money is never an issue, so it was excellent in terms of the HPE OneView licensing cost. Hitachi was cheaper, but I'd rate HPE OneView cost-wise as eight out of ten."

"Synergy does not require iLO licenses but servers and enclosures must be purchased."

"HPE had some other solutions, but they were actually quite expensive to buy. So, when OneView came along, it was kind of reasonable in terms of price for licenses, etc."

"I feel the product's price falls a bit on the higher side."

"I would rate the cost as six out of ten."

More HPE OneView pricing and cost advice

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"It has different subscription models."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"The cost of ServiceNow is much higher."

"The solution offers yearly licenses and a subscription model for add-on features."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HPE OneView?

The most valuable features of HPE OneView are environment monitoring, the ease of firmware upgrade, and the ability to manage all the servers and the infrastructure from one team.

What needs improvement with HPE OneView?

The product does not work well. The logs are not proper.

What is your primary use case for HPE OneView?

HPE OneView is a management interface to manage hardware in a VMware environment. It is used for managing different servers and pushing out the firmware and operating software. I use HPE OneView fo...

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...

What needs improvement with ServiceNow IT Operations Management?

There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.

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Compared 9% of the time

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Moogsoft vs ServiceNow IT Operations Management

Compared 7% of the time

Morpheus vs ServiceNow IT Operations Management

Compared 3% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

HPE OneView

Download HPE OneView product report

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

Also Known As

HP OneView

ServiceNow ITOM

Overview

HPE OneView is your infrastructure automation engine to simplify operations, increasing the speed of IT delivery for new applications and services. Through software defined intelligence, HPE OneView brings a new level of automation to infrastructure management by taking a template driven approach to provisioning, updating, and integrating compute, storage, and networking infrastructure. Designed with a modern, standard-based API and supported by a large and growing partner ecosystem, HPE OneView also makes it easy to integrate powerful infrastructure automation into existing IT tools and processes. Take command with HPE OneView to deploy infrastructure faster, simplify operations and increase productivity.

HPE OneView innovations provide you the industry’s best infrastructure management experience, simplifying operations for HPE BladeSystem, HPE ProLiant servers, 3PAR storage, HPE Networking and HPE ConvergedSystems.

Hewlett Packard Enterprise

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

Asante, ITS Nordics, Columbus Communications, Mansfield Oil

servicenow, TransAlta, NATS, Symantec

HPE OneView vs. ServiceNow IT Operations Management