HubSpot CRM vs NetSuite CRM+ comparison

HubSpot and NetSuite are both solutions in the CRM category. HubSpot is ranked #6 with an average rating of 8.2, while NetSuite is ranked #37 with an average rating of 7.0. HubSpot holds a 2.2% mindshare in CRM, compared to NetSuite’s 0.7% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

HubSpot CRM

Read 47 HubSpot CRM reviews

959 Views
649 Comparison Views

98% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

325 Views
205 Comparison Views

66% willing to recommend

HubSpot CRM

NetSuite CRM+

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Executive SummaryUpdated on Dec 19, 2024

NetSuite CRM+ and HubSpot CRM are competing products in the CRM space. HubSpot CRM seems to have the upper hand due to its extensive feature set and cost efficiency.

Features: NetSuite CRM+ offers strong sales forecasting capabilities, seamless integration with Oracle products, and advanced analytics. HubSpot CRM features marketing automation, social media integration, and a user-friendly interface. Both provide essential CRM functionalities, but HubSpot's marketing capabilities often draw businesses looking for comprehensive campaign management.

Ease of Deployment and Customer Service: HubSpot CRM provides a straightforward cloud-based setup and notable customer service with prompt responses and extensive resources. NetSuite CRM+ allows for a more customizable deployment but requires considerable setup and may depend on third-party consultants, which adds complexity and time to the deployment process.

Pricing and ROI: HubSpot CRM is available with a free tier, allowing affordable adoption and scalability, benefiting businesses with lower financial commitments. NetSuite CRM+ involves higher upfront costs and ongoing expenses, impacting initial ROI. HubSpot's cost-effective model offers a compelling return, especially for small to medium enterprises.

To learn more, read our detailed HubSpot CRM vs. NetSuite CRM+ Report (Updated: April 2025).

Buyer's Guide

HubSpot CRM vs. NetSuite CRM+

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HubSpot CRM

Ranking in CRM

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

NetSuite CRM+

Ranking in CRM

37th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (9th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of HubSpot CRM is 2.2%, up from 2.1% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

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Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The setup is very easy."

"The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have."

"What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database."

"HubSpot is one of the best tools that is free, helping me start quickly."

"It's highly reliable, and the flexibility it offers is noteworthy."

"The ability to track revenue and complete forecasting has been the most valuable feature."

"HubSpot CRM has the most reliable and user-friendly options."

"The most valuable feature of HubSpot CRM is the forms."

More HubSpot CRM pros

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

Cons

"The pricing could improve."

"The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it."

"Sometimes, the usability is not intuitive. There is a lot of work required to set it up the way I like."

"I believe it's tailored for companies that are well-lined up for inbound sales. They have rich content, and they can generate leads and capture leads on all the channels and websites, but if you are focusing on or depending on outbounds, it lacks the capabilities that are being offered by companies that focus on outreach, such as Salesloft or Outreach. It mainly lacks cadences for salespeople."

"A better CRM can be achieved by providing more customization features. Some areas require improvement, particularly in enhancing customization options."

"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."

"Sometimes, the usability is not intuitive."

"They are trying to make it better by adding agent.ai to HubSpot, however, it's in a very early stage."

More HubSpot CRM cons

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"The product needs to improve the warehouse management feature."

Pricing and Cost Advice

"HubSpot CRM is affordable."

"If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."

"The pricing for this solution is user based. We're paying $39 to $45 per user."

"Pricing is based on the number of users."

"The pricing is reasonable."

"There are a few licensing payment models, such as annual or monthly. The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization."

"The price of the solution could improve because it is expensive."

"The pricing is in a midrange if you line up the marketing tools."

More HubSpot CRM pricing and cost advice

"It ultimately depends on the features and functionalities required for your specific use case."

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Government

11%

Comms Service Provider

11%

Manufacturing Company

Computer Software Company

15%

Educational Organization

13%

Real Estate/Law Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

See all answers

What is your primary use case for HubSpot CRM?

I primarily use the solution for CRM.

See all answers

What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

See all answers

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

See all answers

What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

See all answers

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Compared 78% of the time

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Compared 22% of the time

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Product Reports

Buyer's Guide

HubSpot CRM

April 2025

Download HubSpot CRM product report

Buyer's Guide

CRM

March 2025

Download NetSuite CRM+ product report

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

HubSpot CRM vs. NetSuite CRM+

April 2025

Free Report: HubSpot CRM vs. NetSuite CRM+

Find out what your peers are saying about HubSpot CRM vs. NetSuite CRM+ and other solutions. Updated: April 2025.

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