We performed a comparison between HubSpot Sales Hub and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."HubSpot Sales Hub provides its users with very user-friendly UX or customization controls."
"HubSpot Sales Hub had a noticeable impact on the sales cycle length for our customers. Before focusing on the sales process, we implemented various versions, including support and payment management modules. The automation and improvements facilitated by HubSpot Sales Hub were evident, making it a valuable tool for driving positive transformations in our sales processes."
"HubSpot Sales Hub is useful for managing workflows."
"I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup."
"The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple."
"The tool facilitates adding the relevant information to the records automatically, so you don't have to look things up, as there is an automated search engine and a complete field for you."
"The solution is very straightforward to utilize."
"The most valuable feature of the solution is the tracking of customer interaction and client introduction."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"It is good for sales and service maintenance. It has various integration tools."
"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"Multifeatured CRM software with good stability and scalability."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The support is brilliant. All OEMs are pretty helpful."
"There have been many instances where we later identified certain customers that should have been on our target list yet were not."
"The solution should have more integration options."
"The solution is good, but it could be more straightforward."
"When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business."
"It would be good to be able to add AI and make it easier to integrate the tool with our day-to-day processes."
"There have been some challenges related to workflow customization and terminology."
"There is always room for improvement; I expect more integrations with different tools. I also appreciate the mobile app's user-friendliness. However, I think there could be improvements in database cleaning and customization options for information presentation on the screen. Overall, as a final user, I am very happy with HubSpot Sales Hub."
"There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
HubSpot Sales Hub is ranked 13th in CRM with 15 reviews while Microsoft Dynamics CRM is ranked 1st in CRM with 68 reviews. HubSpot Sales Hub is rated 8.0, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of HubSpot Sales Hub writes "Offers better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". HubSpot Sales Hub is most compared with Affinity, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our HubSpot Sales Hub vs. Microsoft Dynamics CRM report.
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