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HubSpot Sales Hub vs Microsoft Dynamics CRM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
HubSpot Sales Hub enhances ROI by streamlining lead management and improving customer tracking despite challenges in longer sales cycles.
Sentiment score
7.6
Microsoft Dynamics CRM offers significant ROI through consistent upgrades and integration, outweighing its high cost with efficiency benefits.
 

Customer Service

Sentiment score
6.9
HubSpot Sales Hub support is mostly positive, with responsive service, useful resources, but some users desire faster communication.
Sentiment score
6.7
Microsoft Dynamics CRM offers helpful support but response times vary, with prioritization for partners and premium members enhancing satisfaction.
 

Scalability Issues

Sentiment score
7.0
HubSpot Sales Hub is scalable for different business sizes but may not match enterprise-level needs compared to competitors like Salesforce.
Sentiment score
7.5
Microsoft Dynamics CRM is favored for its scalability, customization, and integration, despite occasional stability issues and cloud limitations.
 

Stability Issues

Sentiment score
8.4
HubSpot Sales Hub is highly rated for stability, with users highlighting its reliable performance and minimal bugs or crashes.
Sentiment score
7.8
Microsoft Dynamics CRM is stable and reliable, with minimal issues and frequent updates enhancing its performance and robustness.
 

Room For Improvement

HubSpot Sales Hub needs improved integrations, support, automation, and enhanced features for customization, navigation, and lead accuracy.
Microsoft Dynamics CRM needs enhancements in customization, integration, automation, scalability, affordability, performance, and customer support for small businesses.
 

Setup Cost

HubSpot Sales Hub pricing is affordable, varies by features and users, and offers value compared to competitors like Salesforce.
Microsoft Dynamics CRM's pricing is variable, offering robust features, with enterprise agreements benefiting larger organizations despite high costs.
 

Valuable Features

HubSpot Sales Hub enhances sales with seamless integration, intuitive UI, automation, and robust tools for managing communications and customer interactions.
Microsoft Dynamics CRM offers customizable integration with Microsoft tools, enhancing sales management, user experience, and cost-effective business operations.
The CRM is very fast, which is the most important aspect, and it's very handy.
 

Categories and Ranking

HubSpot Sales Hub
Ranking in CRM
12th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Microsoft Dynamics CRM
Ranking in CRM
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
76
Ranking in other categories
CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)
 

Mindshare comparison

As of February 2025, in the CRM category, the mindshare of HubSpot Sales Hub is 0.7%, up from 0.6% compared to the previous year. The mindshare of Microsoft Dynamics CRM is 12.2%, down from 14.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Gonçalo Teixeira - PeerSpot reviewer
Offers better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits
The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities. The most effective feature for email tracking is the integration that immediately captures customer replies and associates them with the customer's history. This allows easy access to all interactions via email without needing to search through emails. Additionally, integrating email signatures and managing multiple email accounts makes tracking and managing emails very convenient. The tool offers an easy overview of opportunities. The solution's reporting feature is easy to configure and manage. The value includes better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits.
Rishabh Chhajer - PeerSpot reviewer
Intuitive APIs, customizable design, but dashboards could improve
The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Educational Organization
14%
Retailer
9%
Manufacturing Company
7%
Computer Software Company
13%
Financial Services Firm
11%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HubSpot Sales Hub?
It provides efficient business forecasts.
What needs improvement with HubSpot Sales Hub?
I think AI-driven features would be great. For example, if it could make recommendations and suggestions for each user, like when to reply or what to say, that would be a great asset in a CRM. This...
What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
What needs improvement with Microsoft Dynamics CRM?
Costing might be a reason for concern. It could be an issue for the organization, or maybe not. It's uncertain.
What is your primary use case for Microsoft Dynamics CRM?
I use the solution to manage the lead sales pipeline and enable the marketing department to maintain customer data.
 

Also Known As

No data available
Dynamics CRM, MS Dynamics CRM
 

Overview

 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki, Huif
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Find out what your peers are saying about HubSpot Sales Hub vs. Microsoft Dynamics CRM and other solutions. Updated: January 2025.
837,501 professionals have used our research since 2012.