IBM Application Performance Management vs OpenText Real User Monitoring comparison

IBM and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. IBM is ranked #51 with an average rating of 7.0, while OpenText is ranked #43 with an average rating of 7.7. IBM holds a 0.3% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 62% of IBM users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

IBM Application Performance...

Read 7 IBM Application Performance Management reviews

852 Views
550 Comparison Views

62% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

441 Views
309 Comparison Views

58% willing to recommend

IBM Application Performance...

OpenText Real User Monitoring

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and IBM Application Performance Management are two competing products in the market. IBM Application Performance Management stands out for its features and overall value, despite higher pricing.

What features are offered by OpenText Real User Monitoring in comparison to IBM Application Performance Management?

OpenText Real User Monitoring offers comprehensive data visualization, real-time tracking capabilities, and robust reporting tools. IBM Application Performance Management provides advanced analytics, integration capabilities, and a wide range of performance monitoring features.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to IBM Application Performance Management?

OpenText Real User Monitoring needs enhancements in reporting tools, greater flexibility in alerting systems, and improved user interface. IBM Application Performance Management requires improvements in scalability, a reduction in complexity, and enhanced user onboarding processes.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to IBM Application Performance Management?

OpenText Real User Monitoring offers a relatively straightforward deployment process and robust customer service. IBM Application Performance Management has a more involved setup but provides exceptional support and comprehensive documentation.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to IBM Application Performance Management?

OpenText Real User Monitoring is recognized for its moderate setup costs and solid ROI. IBM Application Performance Management involves higher initial costs but yields substantial long-term benefits.

To learn more, read our detailed IBM Application Performance Management vs. OpenText Real User Monitoring Report (Updated: April 2025).

Buyer's Guide

IBM Application Performance Management vs. OpenText Real User Monitoring

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Application Performance...

Ranking in Application Performance Monitoring (APM) and Observability

51st

Average Rating

6.4

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

43rd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of IBM Application Performance Management is 0.3%, down from 0.4% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Daniel Tamiru

Manager, Database & System Administration at Awash International Bank

A multi-functional solution but has poor stability and performance-related issues

We are using version 4 of IBM Application Performance Management, and it is deployed on-premises. We use it for internet banking and mainly for application performance on-site. For example, if we face performance-related issues in one of our software or managed services, we use this solution to…

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Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"IBM Application Performance Management helped us increased our response time by 80% and cost 60% less."

"The transaction tracking feature from IBM is the most important feature for us. It is something that provides a terrific value for us and our clients. It has a lot of data sources and agents that are collectors. It is also stable."

"It's easy to use."

"I would rate the scalability an eight out of ten."

"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."

"Because we have partnerships with other partners, I can share a bit about what I've noticed with IBM APM compared to other vendor solutions. Specifically, with IBM, the visibility into detailed process information is more tangible. On the OS level, APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory. This is the most important thing that is not always available with other vendors."

"The initial setup was straightforward and took minimal effort."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"With the solution, you can easily access any issues in your infrastructure."

"The technical support is good at resolving issues."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"It is a good product."

"Very easy to implement."

"The most valuable feature is application performance monitoring."

"Real User Monitor has improved our productivity."

More OpenText Real User Monitoring pros

Cons

"Technical support can be slow and needs improvement."

"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process."

"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application."

"The stability is not great and should be better."

"It's still missing some platforms. For example, if you look to applications itself, it is missing the interface."

"They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy."

"The demo that was provided to us is not working very well. At times, there are errors."

"This technology is considered to be older."

"The product needs more R&D to make it easier and more compatible with other software."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"We would like to see support for non-Windows environments."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"As I previously indicated, I initiated the IBM and uncovered all its elements. Consequently, I'm not inclined towards a licensing approach."

"IBM APM is one of the cheaper products on the market, while everything necessary to get started is included in the license."

"The licensing fees can be paid every six months or on a yearly basis."

"Not expensive."

"If I compare with other vendors, other vendors are more expensive"

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

10%

Government

10%

Manufacturing Company

Financial Services Firm

28%

Manufacturing Company

14%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Application Performance Management?

I would rate the scalability an eight out of ten.

See all answers

What needs improvement with IBM Application Performance Management?

They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy. ...

See all answers

What is your primary use case for IBM Application Performance Management?

I monitor business applications for more than four end users.

See all answers

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

IBM Application Performance Management report

Download IBM Application Performance Management product report

Buyer's Guide

OpenText Real User Monitoring

March 2025

Download OpenText Real User Monitoring product report

Also Known As

IBM APM

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

The IBM Application Performance Management portfolio provides visibility, control and automation of your mission-critical applications. It helps pinpoint the root cause of application's issue more quickly and resolve the problem. The integrated capabilities cover the five key areas: discovery, end-use experience, transaction tracking, enterprise diagnostics and analytics. It also easily monitors applications to ensure optimal performance to extend your hybrid management environment capabilities, to measure the customer experience from multiple locations and to further eliminate blind spots in your application environment.

IBM

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Sample Customers

Mibtree, EatDrinkDeals.com, IT Performance Advisor

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

IBM Application Performance Management vs. OpenText Real User Monitoring

April 2025

Free Report: IBM Application Performance Management vs. OpenText Real User Monitoring

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