IBM BPM and PagerDuty Operations Cloud compete in process management and incident management categories, respectively. IBM BPM holds an advantage in business process management due to its comprehensive system integration and process orchestration, whereas PagerDuty excels in incident response with its alerting and scheduling capabilities.
Features: IBM BPM offers process design, simulation, and a robust system integration layer that ensures seamless process orchestration. Its strength lies in its SOA infrastructure. PagerDuty Operations Cloud provides strong alerting functionalities, scheduling features, and an intuitive incident management system that enhances efficiency in handling incidents.
Room for Improvement: IBM BPM could improve in terms of flexibility and user interface, with additional focus on simplifying performance and configuration processes. Users suggest enhancing alert customization and integration with further systems for PagerDuty Operations Cloud. Noise suppression and user interface improvements are areas for potential growth.
Ease of Deployment and Customer Service: IBM BPM can be deployed in various environments, but its complexity and mixed customer service experiences are noted. PagerDuty Operations Cloud, as a public cloud solution, offers straightforward deployment with responsive and effective customer service, receiving generally high ratings.
Pricing and ROI: IBM BPM is perceived as costly, suitable for large enterprises with substantial processing requirements, while its licensing complexity is a barrier for smaller organizations. PagerDuty Operations Cloud provides scalable pricing plans, recognized for offering adequate value and positive ROI.
The customer service is outstanding.
We had a contract that provided on-site support, which was very satisfactory.
The solution has scalability issues; on a scale, I would rate it at eight out of ten.
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
The product was highly scalable, with no limits on the number of applications or event routing rules.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
SAP is more expensive, but IBM BPM is very expensive.
The integration capabilities of IBM BPM are excellent.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
IBM BPM is a business process management tool that provides a robust set of tools to author, test, and deploy business processes, as well as full visibility and insight to managing those business processes. The solution provides tooling and run time for process design, execution, monitoring, and optimization, along with basic system integration support. To support various levels of complexity and involvement with business process management, there are two different editions of the product: IBM BPM and IBM BPM Express.
IBM BPM Features
IBM BPM has many valuable key features. Some of the most useful ones include:
IBM BPM Benefits
There are many benefits to implementing IBM BPM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
IBM BPM is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s good for developing complex apps, is robust, and has helpful team management and process performance features.
Zoran C., Owner/CEO at IT SPHERE, says, “It is perfect if you have to develop complex apps without much coding (only java script). It is also good if you don't have much IT resources in your company and would like to involve business analysts in the process of developing apps. My opinion is that it can do about 50% of all developers' work.”
Suhas V., BPM Architect at GBM, mentions, “Overall the solution is robust and has the ability to integrate with any product for complex workflows."
A BPM Consultant at a financial services firm comments, "Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
A Digital Banking & Innovation Director at a financial services firm expresses, “The processing functionality makes it easy to change processes and workflows easily.”
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
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