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IBM Datacap vs OpenText Intelligent Capture comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
IBM Datacap support is knowledgeable but slow; users face language barriers; experiences vary from inadequate to effective assistance.
Sentiment score
4.7
OpenText Intelligent Capture's support gets praise for responsiveness, but issues arise for users lacking professional services packages.
 

Room For Improvement

Sentiment score
4.9
IBM Datacap struggles with OCR speed, usability, AI integration, and lacks Arabic support, cloud capabilities, and workflow enhancements.
Sentiment score
6.3
OpenText Intelligent Capture needs improved OCR, duplicate detection, cost-effective licensing, user-friendliness, and mobile capture features.
 

Scalability Issues

Sentiment score
6.2
IBM Datacap offers scalable document processing, suitable for diverse enterprises, though complexity and licensing are critical factors.
Sentiment score
8.5
OpenText Intelligent Capture scales well for up to 1500 users, requires Windows expertise, and lacks Linux support.
 

Setup Cost

No sentiment score available
IBM Datacap is costly with complex licensing, variable pricing, and regional differences, impacting affordability despite integration benefits.
No sentiment score available
 

Stability Issues

Sentiment score
6.6
IBM Datacap's stability depends on version and implementation; recent updates improved it, but older versions faced issues.
Sentiment score
7.5
OpenText Intelligent Capture is highly stable and reliable, especially in real estate and banking, with minimal issues reported.
 

Valuable Features

Sentiment score
8.1
IBM Datacap is valued for its seamless integration, automation, powerful features, scalability, and user-friendly licensing model.
Sentiment score
8.2
OpenText Intelligent Capture offers accurate document processing with powerful OCR, automation, integration, and adaptable management features.
 

Categories and Ranking

IBM Datacap
Ranking in Intelligent Document Processing (IDP)
7th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
OpenText Intelligent Capture
Ranking in Intelligent Document Processing (IDP)
4th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Intelligent Document Processing (IDP) category, the mindshare of IBM Datacap is 4.3%, down from 5.1% compared to the previous year. The mindshare of OpenText Intelligent Capture is 8.3%, down from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Intelligent Document Processing (IDP)
 

Featured Reviews

Amena Khidr - PeerSpot reviewer
The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature
The standout feature of this intelligent product is its remarkable capability. This project we're currently engaged in revolves around streamlining workflows within both our company and the customer's company. It entails handling information from various documents with diverse formats and types, even when they contain the same data. The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature. Moreover, leveraging machine learning is crucial since our customer deals with an extensive archive of over five million documents. Machine learning can significantly alleviate the backlog by becoming well-versed in various scenarios they might encounter during their work once we've completed our application.
Shital Funde - PeerSpot reviewer
A powerful solution for custom scripting but .NET knowledge is required
Knowledge of .NET is required to effectively use the solution or it can be complicated. I was able to train customers to use the solution if they had some .NET experience. The solution should offer a lightweight version that includes the OCR or document scanning and does not include the entire enterprise package with custom scripting.
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Use our free recommendation engine to learn which Intelligent Document Processing (IDP) solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
14%
Government
11%
Insurance Company
8%
Financial Services Firm
16%
Manufacturing Company
14%
Computer Software Company
13%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Datacap?
The installation of the solution is very simple.
What needs improvement with IBM Datacap?
IBM Datacap cannot fetch unstructured data properly; it always gives you wrong information, so no one uses this solution for unstructured data. Even for structured data, sometimes the administrator...
What do you like most about OpenText Intelligent Capture?
The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.
What needs improvement with OpenText Intelligent Capture?
The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to lice...
What is your primary use case for OpenText Intelligent Capture?
It is designed for the automated capture and recognition of documents. Whether obtained through scanning, emails, faxes, or other sources, documents can be captured and data automatically extracted...
 

Also Known As

Datacap
OpenText Captivas
 

Learn More

 

Overview

 

Sample Customers

Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil
Information Not Available
Find out what your peers are saying about IBM Datacap vs. OpenText Intelligent Capture and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.