IBM Datacap vs OpenText Intelligent Capture comparison

IBM and OpenText are both solutions in the Intelligent Document Processing (IDP) category. IBM is ranked #7 with an average rating of 7.8, while OpenText is ranked #5 with an average rating of 8.5. IBM holds a 4.7% mindshare in IDP, compared to OpenText’s 7.3% mindshare. Additionally, 88% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

IBM Datacap

Read 27 IBM Datacap reviews

1,191 Views
402 Comparison Views

88% willing to recommend

OpenText Intelligent Capture

Read 7 OpenText Intelligent Capture reviews

1,696 Views
711 Comparison Views

100% willing to recommend

IBM Datacap

OpenText Intelligent Capture

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

IBM Datacap and OpenText Intelligent Capture are in the data capture and document processing category, with OpenText leading due to its comprehensive feature set.

Features: IBM Datacap offers high-level customization, seamless integration, and advanced analytics. OpenText Intelligent Capture provides a suite of capture tools, AI-driven data recognition, and adaptability across platforms.

Room for Improvement: IBM Datacap could improve in speed and complexity of configurations, OCR capabilities, and international language support. OpenText Intelligent Capture can enhance its deployment ease, reduce its learning curve, and better its user interface for new users.

Ease of Deployment and Customer Service: IBM Datacap is straightforward to deploy with strong customer service, while OpenText Intelligent Capture offers robust support though its deployment may be more complex due to diverse capabilities.

Pricing and ROI: IBM Datacap is budget-friendly with a favorable ROI, thanks to competitive pricing and ease of integration. OpenText, with a higher setup cost, offers significant ROI through scalability and feature range.

To learn more, read our detailed IBM Datacap vs. OpenText Intelligent Capture Report (Updated: March 2025).

Buyer's Guide

IBM Datacap vs. OpenText Intelligent Capture

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Datacap

Ranking in Intelligent Document Processing (IDP)

7th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Intelligent Capture

Ranking in Intelligent Document Processing (IDP)

5th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Intelligent Document Processing (IDP) category, the mindshare of IBM Datacap is 4.7%, up from 4.4% compared to the previous year. The mindshare of OpenText Intelligent Capture is 7.3%, down from 8.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Intelligent Document Processing (IDP)

Featured Reviews

DeekshithShetty

Software Development Senior Specialist at NTT Data

High-accuracy document processing with easy integration and good image enhancement

The OCR extractions are very good, almost 100% accurate now. The integration with other tools is very easy, with inbuilt actions to configure and directly export to multiple depositories. It is also good at image enhancement, including the removal of lines, which is helpful in processing and automation and ensures very little user intervention, thus saving time.

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Shital Funde

Managar at a computer software company with 1,001-5,000 employees

A powerful solution for custom scripting but .NET knowledge is required

Knowledge of .NET is required to effectively use the solution or it can be complicated. I was able to train customers to use the solution if they had some .NET experience. The solution should offer a lightweight version that includes the OCR or document scanning and does not include the entire enterprise package with custom scripting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like Datacap's integration with FileNet because financial companies use that export. The second part is web services integration, which is effortless to implement."

"The solution offers many features that are beneficial for customers."

"While we are doing indexing, we tag the document type. It's programmed inside of Datacap to automatically detect the document based on a given template. It auto-indexes that document, which means that it automatically tags the correct document type to the scanned document."

"The feedback from our clients that this solution has increased their efficiency and their turnaround time on opening any account for end users, thus attracting more customers."

"The most valuable feature is its ability to capture data, which changes all the time into different formats."

"Very scalable and stable data capture and extraction solution that's very simple to install."

"It helps companies figure out how to use advanced imaging techniques, processes, best practices, and other tools."

"It is highly extensible, which we found to be most valuable. It is a very extensible solution because it is based on configurable rule sets. We were able to amend and adjust the solution and very easily add custom code and custom components. It does require some programming experience, but we found that not to be an issue. We liked its extensibility."

More IBM Datacap pros

"The solution is very powerful because it allows for custom scripting."

"The automated version of the vendor invoice management is great."

"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."

"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."

"Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."

"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."

Cons

"Datacap's technology seems a little behind the industry. It's still using the old .NET framework. They should move to .NET Core and start integrating some machine learning. You can do some integration yourself, but you expect a solution to include the latest machine-learning approaches if you're paying reasonable money for it."

"We have page requirements where some values must be copied on each page. For example, say I need to scan a bunch of documents, and the name will be a field on every page. We don't have a default functionality in Datacap to copy the field value on the first page to all the pages. That feature would make the documents easy to prepare."

"The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin."

"The user interfaces for exception processing can be tweaked. I commonly find that we try to tweak and customize some of those components to more of what the industry standard is. The product is still trying to play catch-up a little bit in those areas."

"Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core."

"They have to stop focusing on new development and stabilize the latest release. It is not stable."

"Our main language in Egypt is Arabic, and IBM DataCap does not support it perfectly. All our documentation is in Arabic. It's not English or any other language. However, we have overcome this problem by using QR codes in the document to extract the data from it. They should have better support for Arabic."

"Its weaknesses are primarily tied to the lack of available resources and expertise in the market to effectively support and provide solutions and services to each customer for seamless implementation. Expertise in this specific product is rare throughout the market. One key reason is the product's limited downloads. Additionally, archiving solutions are often perceived as complex and challenging, dissuading many companies from venturing into this domain. Consequently, partners who specialize in archiving solutions are always seeking straightforward, uncomplicated options that are easy to manage and meet customer expectations."

More IBM Datacap cons

"Knowledge of .NET is required to effectively use the solution or it can be complicated."

"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."

"If something is handwritten and attached to an email, it doesn't capture the information correctly."

"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."

"The setup is medium complexity."

"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents"

"We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."

Pricing and Cost Advice

"Pricing needs to stay competitive."

"It varies, and it depends on the client's requirements and negotiations. Nowadays, Datacap is also included in the IBM Cloud Pak for Business Automation."

"We were using the User Value Unit licensing, which means we get charged per active user of the system, and if I'm not mistaken, we also had it for the rule runner service. They had a PVU license model, which is a processor value unit. For each process that we have in our system, we pay a certain amount of money. We found the pricing to be quite steep. It was really an expensive solution in comparison to Kofax, which had a different licensing model and was actually cheaper overall because they charge per page and not per user and per process."

"It is an expensive solution."

"In Egypt, we have exchange rates that change year to year, and currently, we're facing an increase in the exchange rate between our Egyptian pound and the dollar. Since we have been using IBM DataCap two years ago we had a good price, it was not expensive. However, I cannot say now if it is expensive or not because of the exchange rate. Additionally, I don't have the data of other competitors and I don't know the prices."

"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."

"If you want IBM Datacap on cloud, which is a service run by IBM, the price can be quite expensive, but if you want to just purchase the licenses and own those yourself, then the price is very competitive."

"You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."

More IBM Datacap pricing and cost advice

"Some customers say the solution can get costly because it requires licenses or enterprise packages."

"OpenText is an expensive solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

15%

Government

13%

Insurance Company

Financial Services Firm

15%

Computer Software Company

15%

Manufacturing Company

14%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Datacap?

The installation of the solution is very simple.

See all answers

What is your experience regarding pricing and costs for IBM Datacap?

This solution is the most expensive in the market.

See all answers

What needs improvement with IBM Datacap?

When a client's requirement is not available in Datacap, out-of-the-box actions should be simpler to implement and not very complex. There should be an AI feature where a requirement from the clien...

See all answers

What do you like most about OpenText Intelligent Capture?

The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.

See all answers

What needs improvement with OpenText Intelligent Capture?

The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to lice...

See all answers

What is your primary use case for OpenText Intelligent Capture?

It is designed for the automated capture and recognition of documents. Whether obtained through scanning, emails, faxes, or other sources, documents can be captured and data automatically extracted...

See all answers

Comparisons

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Tungsten TotalAgility vs IBM Datacap

Compared 12% of the time

Automation Anywhere vs IBM Datacap

Compared 7% of the time

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ABBYY Vantage vs OpenText Intelligent Capture

Compared 25% of the time

UiPath Document Understanding vs OpenText Intelligent Capture

Compared 17% of the time

Tungsten TotalAgility vs OpenText Intelligent Capture

Compared 14% of the time

Amazon Textract vs OpenText Intelligent Capture

Compared 9% of the time

Ephesoft Transact vs OpenText Intelligent Capture

Compared 6% of the time

More OpenText Intelligent Capture Competitors

Product Reports

Buyer's Guide

IBM Datacap

March 2025

Download IBM Datacap product report

Buyer's Guide

OpenText Intelligent Capture

March 2025

Download OpenText Intelligent Capture product report

Also Known As

Datacap

OpenText Captivas

Overview

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

IBM

OpenText™ Intelligent Capture, formerly OpenText Captiva, is an enterprise capture platform, providing omni-channel capabilities for collecting everything from scanned paper to chatbots. It is not just for organizing content at the front door, but automating processes across the enterprise. It can automate processes for standard documents, such as Financial Accounts Payable and Accounts Receivable, or complex documents, such as contracts or partner requests that require action based on the document’s content.

OpenText

Sample Customers

Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil

Information Not Available

Buyer's Guide

IBM Datacap vs. OpenText Intelligent Capture

March 2025

Free Report: IBM Datacap vs. OpenText Intelligent Capture

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