Try our new research platform with insights from 80,000+ expert users

IBM FileNet vs SmartDocs R5 ECM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

Sentiment score
8.5
IBM FileNet offers scalable, adaptable infrastructure, supporting diverse business sizes with efficient integration and consistent performance for dynamic environments.
No sentiment score available
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
 

Valuable Features

Sentiment score
7.6
IBM FileNet provides scalable, high-performance content management, automation, and seamless integration, praised for reliability, security, and enterprise capabilities.
No sentiment score available
At this level, companies don't buy a ready-made solution.
The main features we find impactful are the workflow and document management along with FileNet file stores.
 

Room For Improvement

Sentiment score
4.3
IBM FileNet needs enhanced cloud integration, improved usability, better automation, cost efficiency, and advanced analytics for user satisfaction.
No sentiment score available
The response time and resolution of issues by technical support need improvement.
There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution.
 

Stability Issues

Sentiment score
8.0
IBM FileNet offers stable performance, minimal downtime, and improved stability in recent versions, ensuring user satisfaction and consistent operation.
No sentiment score available
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
 

Customer Service

Sentiment score
5.8
IBM FileNet support is generally praised, but some users face delays and inconsistency, seeking improved skill and responsiveness.
No sentiment score available
People come from all over the world, and they have specialists at the other end of the world to help if needed.
The product-level support is better now than before.
 

Setup Cost

No sentiment score available
IBM FileNet is costly with high licensing and setup fees, suitable for larger enterprises, but often expensive for smaller businesses.
No sentiment score available
The price is high, with yearly subscriptions increasing day by day.
FileNet and similar enterprise-level tools require substantial costs, starting in the millions.
 

Categories and Ranking

IBM FileNet
Ranking in Enterprise Content Management
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
99
Ranking in other categories
No ranking in other categories
SmartDocs R5 ECM
Ranking in Enterprise Content Management
36th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.2%, up from 9.5% compared to the previous year. The mindshare of SmartDocs R5 ECM is 0.1%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

WolfgangPichler - PeerSpot reviewer
Provides a compact solution for midsized companies
IBM does not do very good marketing for FileNet. Initially, after IBM acquired the product, there was good marketing support, but this has dwindled as IBM has lost personnel. More could be done to highlight the benefits to customers. Additionally, there are no visually appealing interfaces or apps for the product, which can influence customer buying decisions.
Use SmartDocs R5 ECM?
Share your opinion
report
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
23%
Government
11%
Computer Software Company
11%
Insurance Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...
What needs improvement with IBM FileNet?
The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.
Ask a question
Earn 20 points
 

Comparisons

No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Shipley Associates, Raytheon, L3Harris, General Dynamics, AECOM, Blue Origin
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: November 2024.
816,406 professionals have used our research since 2012.