IBM FileNet vs SmartDocs R5 ECM comparison

IBM and SmartDocs Inc are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 7.9, while SmartDocs Inc is ranked #39. IBM holds a 10.4% mindshare in ECM, compared to SmartDocs Inc’s 0.0% mindshare. Additionally, 91% of IBM users are willing to recommend the solution.

IBM FileNet

Read 100 IBM FileNet reviews

3,679 Views
2,383 Comparison Views

91% willing to recommend

SmartDocs R5 ECM

25 Views
15 Comparison Views

IBM FileNet

SmartDocs R5 ECM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM FileNet and SmartDocs R5 ECM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: January 2025).

Buyer's Guide

Enterprise Content Management

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

100

Ranking in other categories

No ranking in other categories

SmartDocs R5 ECM

Ranking in Enterprise Content Management

39th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.4%, up from 9.6% compared to the previous year. The mindshare of SmartDocs R5 ECM is 0.0%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

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What is your experience regarding pricing and costs for IBM FileNet?

It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...

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What needs improvement with IBM FileNet?

The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.

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Comparisons

OpenText Extended ECM vs IBM FileNet

Compared 16% of the time

OpenText Documentum vs IBM FileNet

Compared 16% of the time

SharePoint vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

Alfresco vs IBM FileNet

Compared 7% of the time

More IBM FileNet Competitors

No data available

Product Reports

Buyer's Guide

IBM FileNet

February 2025

Download IBM FileNet product report

Buyer's Guide

Enterprise Content Management

January 2025

Download SmartDocs R5 ECM product report

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

Manage all your Enterprise Digital artifacts and business processes in one Cloud platform. SmartDocs R5 is natively connected to core backend systems like SAP ERP.

SmartDocs Inc

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Shipley Associates, Raytheon, L3Harris, General Dynamics, AECOM, Blue Origin

Buyer's Guide

Enterprise Content Management

January 2025

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Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: January 2025.

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838,713 professionals have used our research since 2012.

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We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.