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IBM Maximo vs ManageEngine ServiceDesk Plus comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Maximo
Average Rating
8.0
Number of Reviews
23
Ranking in other categories
Enterprise Asset Management (EAM) (1st), Billing Software (4th)
ManageEngine ServiceDesk Plus
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
67
Ranking in other categories
Help Desk Software (3rd), IT Service Management (ITSM) (3rd)
 

Mindshare comparison

IBM Maximo and ManageEngine ServiceDesk Plus aren’t in the same category and serve different purposes. IBM Maximo is designed for Enterprise Asset Management (EAM) and holds a mindshare of 28.7%, up 26.7% compared to last year.
ManageEngine ServiceDesk Plus, on the other hand, focuses on Help Desk Software, holds 7.3% mindshare, down 7.4% since last year.
Enterprise Asset Management (EAM)
Help Desk Software
 

Featured Reviews

Jose Pedro Muñoz - PeerSpot reviewer
A very strong and powerful tool in the market preferred by a variety of industries
I rate the technical support a seven out of ten. Three levels of support in IBM. The first one is a fixed level, while levels two and three are very good. Here, level one is not very good, as it takes time to go from level one to level two and from level two to level three. So, level one is of low capacity.
Anil  Rao - PeerSpot reviewer
Improved problem-solving and has a user-friendly knowledge base
The primary benefit of ManageEngine ServiceDesk Plus is its ease of use. It provides a simpler and more intuitive interface for creating semi-automated use cases and managing problem solutions. This simplicity makes it particularly suitable for less technical staff to use effectively. Additionally, its ability to interpret issues and offer solutions based on its knowledge base makes problem-solving faster. The deployment and use of all policies and user cases are seamless.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"The most valuable feature is the ability to correct maintenance."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"It is configurable, where you can add extra fields to screens and to the database."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"Reliable, very configurable, and it's all integrated in the same database."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"Referring to its on-premises deployment, it is easy to use and easy to deploy. Cloud deployment is done on its own. It is very easy to navigate, and the GUI is quite friendly. In terms of product functionality, we really like the ESL version. We can host multiple instances of services on a single server, such as one help desk and multiple instances."
"ServiceDesk Plus improved the turnaround time for asset allocation and the employee onboarding process."
"I like the catalog features and workflow. I also like the knowledge space."
"The most valuable feature of ManageEngine ServiceDesk Plus is change management."
"The ticketing function is very straightforward and easy to use."
"The strength is its pricing. It is easy to use."
"The tool's most valuable feature is task creation. The tickets get timestamps as well."
"When somebody wants to follow up with a problem from the past, the solution makes it easy. It keeps everything in one system and updated."
 

Cons

"I feel that the interface is a little too complicated with a large number of fields to enter."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Revision management of file attachments."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"ManageEngine needs to improve its handling of large volumes, as it cannot manage transaction volumes as effectively as ServiceNow."
"There is a limitation when assigning an approval; it has to be a single user. It would be beneficial to have an option to assign approvals to a user group or a variable."
"I would like to improve the task management module and analytics."
"ManageEngine has developed and implemented new features in its cloud version. I would like to see the features extended to the on-premises version."
"The GUI can be improved. In terms of functionality, the change management part could be improved significantly due to limitations in that area."
"New features may be introduced as add-ons, which could require additional payments from users to access these new functionalities."
"The licensing model should be more flexible. The current approach requires individual licenses, which become costly."
"The self-service feature for end users and the knowledge base need to be improved."
 

Pricing and Cost Advice

"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"I do not know about the price of the solution. However, this has been an expensive project overall."
"IBM Maximo offers a licensing application, and you have to comply with the license."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
"$USD700 per agent user."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"The platform has good pricing."
"It is not an expensive solution."
"The prices are attractive. Customer can use a subscription if they do not have enough budget."
"The licensing is around $10,000 per year."
"The cost of licensing is approximately ten dollars per suite, per month. When scaling up, there are a lot of other expenses such as infrastructure, the telecommunication companies, etc."
"For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year."
"As compared to a lot of systems out there, it is more affordable."
"It is cheaper than its competitors."
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Top Industries

By visitors reading reviews
Educational Organization
34%
Energy/Utilities Company
9%
Manufacturing Company
8%
Government
8%
Educational Organization
61%
Computer Software Company
8%
Financial Services Firm
5%
Government
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Maximo?
It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world.
What needs improvement with IBM Maximo?
Though I liked it a lot, I think it was lagging a lot. It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning. The aforementioned...
What is your primary use case for IBM Maximo?
It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world. With IBM Maximo,...
What do you like most about ManageEngine ServiceDesk Plus?
The platform's most beneficial features are incident management, change management, request management, and asset management.
What is your experience regarding pricing and costs for ManageEngine ServiceDesk Plus?
The costing for ManageEngine ServiceDesk Plus ( /products/manageengine-servicedesk-plus-reviews ) is very flexible and is considered low-priced. Automox ( /products/automox-reviews ), a competitor,...
What needs improvement with ManageEngine ServiceDesk Plus?
The GUI can be improved. In terms of functionality, the change management part could be improved significantly due to limitations in that area. For instance, when assigning a ticket to a person or ...
 

Also Known As

Maximo
No data available
 

Overview

 

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Tranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates
Find out what your peers are saying about IBM, Infor, IFS and others in Enterprise Asset Management (EAM). Updated: March 2025.
845,040 professionals have used our research since 2012.