IBM SevOne Network Performance Management (NPM) and New Relic are both leaders in infrastructure monitoring and application performance management respectively. IBM SevOne NPM seems to have an edge in infrastructure monitoring with its ability to handle large-scale environments, while New Relic shines in application performance management with its detailed insights and real-time performance statistics.
Features: IBM SevOne NPM provides agentless infrastructure visibility, enabling users to monitor anything on the network. It offers quick, real-time data reporting, including speedy graph and chart generation, and the capability to monitor millions of objects. Its flexible architecture and ease of use are highly valued. Key features of New Relic include ease of installation, real-time performance statistics, detailed monitoring, and customizable dashboards.
Room for Improvement: Users suggest IBM SevOne NPM could improve its upgrade process, enhance heat mapping, and offer better analytics. They also desire smoother data migration during upgrades and improved integration options. For New Relic, users point out the need for better alerting systems, enhanced data privacy measures, and improvements in mobile app monitoring. There are also requests for a more refined UI and reduced costs.
Ease of Deployment and Customer Service: IBM SevOne NPM is primarily deployed on-premises and in hybrid cloud setups, receiving praise for robust customer service and expert technical support. It averages customer satisfaction scores of about 9/10. New Relic, mainly used in public and hybrid clouds, is generally commended for customer service, though consistency in support could be improved according to some users.
Pricing and ROI: IBM SevOne NPM offers a flexible licensing model catering to growth with pay-as-you-grow options, contributing to its strong ROI due to operational efficiencies and cost savings. While New Relic is considered expensive by many, some find its cost justified by its high-quality analytics and real-time monitoring capabilities. It charges based on data ingestion and provides flexible package options, though some users feel it's more costly compared to similar solutions.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
Issues that could be solved quickly sometimes take longer because they go around in circles.
It is suitable for small, medium, and enterprise-level companies.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.
New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.
What are New Relic's most important features?New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.
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